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{{Short description|Airline from Australia}}{{Redirect|Virgin Blue|the single by Japanese hip-hop group Lead|Virgin Blue (song)}}{{For|the holding company that owns Virgin Australia|Virgin Australia Holdings}}{{Use dmy dates|date=October 2019}}{{Use Australian English|date=January 2013}}

factoids

}}| ICAO = VOZ| callsign = VELOCITY| parent = Virgin Australia HoldingsVirgin Blue)Virgin Australia)| ceased = South Bank, Queensland>South Bank, Brisbane, Queensland, Australia| key_people =

• Jayne Hrdlicka (CEO)
• Richard Branson (co-founder)
• Brett Godfrey (co-founder and former CEO)

| hubs =

• Brisbane Airport (Primary)
• Melbourne Airport
• Sydney Airport

| secondary_hubs =

• Adelaide Airport
• Perth Airport

| focus_cities =

• Cairns Airport
• Canberra Airport
• Denpasar Airport
• Gold Coast Airport

Velocity Frequent Flyer>Velocity| alliance = None| subsidiaries = Virgin Australia Regional AirlinesPUBLISHER=VIRGIN AUSTRALIA AIRLINES ARCHIVE-DATE=13 DECEMBER 2019 URL-STATUS=DEAD, | operating_income = {{increase}} A$109.6 million (2018) | profit = | assets = {{decrease}} A$6.2 billion (2018) | equity = {{decrease}} A$1.1 billion (2018) | caption2 = virginaustralia.com}}| image = | aoc = CASA.AOC.0010| num_employees = | image2 = }}Virgin Australia, the trading name of Virgin Australia Airlines Pty Ltd, is an airline based in Brisbane, Australia. It is one of two active airlines (the other being Virgin Atlantic) to use the Virgin brand, as well as the larger by fleet size. It commenced services on 31 August 2000 as Virgin Blue, with two aircraft on a single route. It suddenly found itself as a major airline in Australia's domestic market after the collapse of Ansett Australia in September 2001. The airline has since grown to directly serve 32 cities in Australia, from hubs in Brisbane, Melbourne and Sydney.WEB, Virgin Australia Domestic Route Map,weblink Virgin Australia Airlines, 10 March 2019, 29 December 2019,weblink" title="web.archive.org/web/20191229120924weblink">weblink dead, The airline's headquarters is based in South Bank, Queensland. It was co-founded by British businessman Richard Branson (the founder of Virgin Group), and former CEO Brett Godfrey.In 2011, the airline went through a period of transformation, changing its brand to Virgin Australia.NEWS, Virgin Blue to relaunch today as Virgin Australia,weblink Australian Business Traveller, 4 May 2011, This included the introduction of a new aircraft livery, new uniforms, and new onboard menu options as well as a business class product which Virgin Blue did not have. New wide-body aircraft were acquired to compete with Qantas, and business class was rolled-out across all the Virgin Australia network.WEB, Virgin Australia History,weblink Virgin Australia Airlines, 9 April 2019, On 21 April 2020, Virgin Australia Holdings went into voluntary administration, due to the impacts of the COVID-19 pandemic and financial troubles in the years leading up to the pandemic.WEB,weblink Virgin Australia enters voluntary administration, 2020-04-21, Virgin Australia Newsroom, live,weblink 2020-04-20, 2020-04-21, On 26 June 2020, it was announced that Bain Capital had entered into a sale and implementation deed with administrator Deloitte to acquire Virgin Australia.WEB, Bain wins Virgin bid, Cyrus launches broadside, 25 June 2020,weblink Australian Financial Review, 26 June 2020, Creditors agreed to this proposal on 4 September 2020, with the reorganisation and change of ownership completed on 17 November. The airline announced that as part of its relaunch would focus on being a mid-market "hybrid" carrier.WEB,weblink Virgin Australia relaunches as mid-market 'hybrid' airline, 19 November 2020, Business Traveller, 14 March 2024,

History

Early years as Virgin Blue (2000–2006)

Virgin Australia was launched as Virgin Blue, as a low-cost airline in August 2000, with two Boeing 737-400 aircraft, one of which was leased from then-sister airline Virgin Express.NEWS,weblink Low-cost blueprint lets Virgin soar, Moynihan, Stephen, 16 November 2003, The Age, 29 November 2011, Melbourne, "Virgin Blue To Fly The Aussie Skies" – Virgin Blue Media Release 5 February 2000 {{Webarchive|url=https://web.archive.org/web/20130102000006weblink |date=2 January 2013 }} retrieved 5 November 2012 Initially offering seven return flights a day between Brisbane and Sydney, this was expanded to cover all major Australian cities and many holiday destinations. The Virgin Blue name was the result of an open competition; it was a play on the predominantly red livery and the Australian slang tradition of calling a red-headed male 'Blue' or 'Bluey'. This term has been used by the older generation known as the boomer generation.NEWS,weblink 'What's a bin chicken?' US Bluey fans are confused by Australian slang, Leah Goulis, 4 November 2022, News.com.au, Melbourne, (File:Virgin Blue (VH-VBY) Boeing 737-7FE at Melbourne Airport.jpg|thumb|Virgin Blue's 50th Boeing 737 Virgin-ia Blue was the only aircraft in the fleet to be actually painted blue. This aircraft is now in Virgin Australia livery.)The timing of Virgin Blue's entry into the Australian market was fortunate as it was able to fill the vacuum created by the failure of Ansett Australia in September 2001. Ansett's failure allowed Virgin to grow rapidly to become Australia's second domestic carrier, rather than staying just a cut-price alternative to the established players. It also gave Virgin access to terminal space without which growth would have been significantly limited. Delays in negotiating access to the former Ansett terminal at Sydney Airport however, forced Virgin to use its original terminal there—a collection of prefabricated buildings without aerobridges—longer than was needed. The airline's corporate and operations functions were located in its headquarters building at 112 Barry Parade in Fortitude Valley, Brisbane. As the airline grew, it acquired new equipment, enabling it to phase-out its older 737-400s in favour of 737-700 and −800 series aircraft with modern glass cockpits, winglets and greater fuel efficiency.Virgin Group's holding in Virgin Australia was later reduced, initially via a sale of a half interest to Australian logistics conglomerate Patrick Corporation, and later by a public float. In early 2005 Patrick launched a hostile takeover for Virgin Blue. Patrick had been unhappy for some time with the company's direction. By the closure of the offer, Patrick held 62% of the company, giving it control. Virgin Group retains a 25% share.In May 2006 Toll Holdings acquired Patrick and became the majority owner of Virgin Blue. In July 2008 Toll sold its majority holding via a special dividend to hold 1.7% of the company. In June 2013 Air New Zealand owned 23% of the company.Air NZ revealed as buyer of 3pc additional Virgin stake The Australian 6 June 2013File:Virgin Blue Boeing 737-800 PER Monty-3.jpg|thumb|Boeing 737-800 in the old Virgin Blue red livery at Perth AirportPerth AirportVirgin Blue previously used a familiar formula pioneered by airlines such as Southwest Airlines and Ryanair of eliminating costs such as included in-flight meals and printed tickets in favour of selling food on-board and using telephone and internet booking systems. It also cut costs in the past by limiting the number of airports serviced and by operating one type of aircraft, the Boeing 737. This strategy changed with the introduction of a second type into the fleet. The airline ordered 20 Embraer E-jets, in a mix of six E170s and 14 E190s. These were ordered specifically so that the airline could re-enter the Sydney–Canberra market that it abandoned in 2004, and to fly to less populous areas." Ho Ho Ho – It's off to Albury we go!" – Virgin Blue Press Release 2 November 2007. Retrieved 22 January 2008. The first E-170 arrived in Australia in September 2007 and by the end of the year the three on initial order had been delivered. These were placed on limited-frequency services before full-scale operations were launched on 4 February 2008 with services from Sydney to Canberra (branded as 'Capital Jet' services),Sadler, Paul. "A Red Storm Rising", Australian Aviation magazine No 244, November 2007, p30-34. Phantom Media Pty. Ltd., Fyshwick ACT. {{ISSN|0813-0876}} Mackay in Queensland, and the New South Wales regional centres of Port Macquarie and Albury, which were promoted with a one-cent fare.Albury Launch with 1 Cent Fares!!. Retrieved 5 February 2008.Port Macquarie Launch. Retrieved 5 February 2008. The flights to Canberra and the regional centres signified an effort to compete more directly with Qantas and its subsidiary QantasLink operation, which flies to all three cities, and with independent Regional Express Airlines.

Codesharing and network consolidation (2006–2010)

File:VHYFC.JPG|thumb|The first Virgin Australia Boeing 737 to wear the airline's new livery arrives at Sydney AirportSydney AirportAt its inception in 2000, Virgin Blue did not have interline or marketing alliances with other airlines. However, after the collapse of its domestic competitor Ansett Australia, it began a codeshare agreement with United Airlines. This allowed United customers to fly from the United States to any of Virgin Blue's Australian destinations that United did not already serve. In 2006, in an effort to compete with Qantas, Virgin Blue started exploring these relationships, forming frequent flyer agreements with Emirates, Hawaiian Airlines and Malaysia Airlines. Virgin Blue also had an Interline Agreement with Regional Express Airlines for travellers to and from smaller regional centres in the eastern states of Australia, and operated its own two routes with Virgin Australia Regional Airlines in Western Australia. In November 2007, the airline announced an agreement with Garuda Indonesia, offering easy transfer from a domestic Virgin Blue flight to an international Garuda Indonesia service departing from Perth, Melbourne, Sydney or Darwin. Virgin Blue subsequently announced an agreement with Vietnam Airlines which allowed passengers to fly from Melbourne and Sydney and connect with Vietnam Airlines' destinations through its flight network.WEB,weblink A "V" Good Partnership – Virgin Blue And Vietnam Airlines Sign Interline Agreement, Virginaustralia.com, 7 April 2008, 3 April 2013, File:Forward fuselage of Virgin Australia (VH-YFC) Boeing 737-81D at Sydney Airport.jpg|thumb|Close-up of the new Virgin Australia titles on Boeing 737 Bondi Beach, at Sydney AirportSydney Airport(File:Virgin Blue logo.svg|thumb|The former Virgin Blue logo, used until May 2011) In 2008, Business class was introduced throughout its entire fleet. New seating was installed in the first three rows of the cabin. These could be converted from three seats in economy configuration to two seats for premium economy. The premium product offered priority check-in, larger baggage allowance, lounge access, priority boarding, increased legroom and all-inclusive in flight entertainment, meals and beverages on board. The product was aimed at business and corporate customers. The airline began charging economy-class passengers for checked baggage in September 2008. The airline further announced its intention to operate Airbus A330 aircraft between Perth and the East Coast, starting in May 2011.WEB,weblink Virgin Blue to add two further A330s in 2012 | Australian Aviation Magazine, Australianaviation.com.au, 24 November 2010, 3 April 2013, In December 2010, Virgin Blue entered into alliances with Etihad AirwaysWEB,weblink In Virgin Blue-Etihad alliance, it's old friends re-united, 26 January 2011, and Air New ZealandWEB,weblink Air New Zealand â€“ Virgin Blue Alliance application 2010, Ministry of Transportation, New Zealand, 21 December 2010, for code-sharing, reciprocal lounge and frequent flyer access and other co-operational projects.NEWS,weblink Govt approves Air NZ â€“ Virgin Blue alliance, 21 December 2010, The New Zealand Herald, Virgin Blue also entered into talks with Delta Air Lines about the possibility of joining SkyTeam, one of the top three alliances in the world, as V Australia and Delta sought approval for an agreement between the two airlines to co-operate on trans-Pacific services.NEWS, Matt, O'Sullivan, Virgin Blue may join Delta's team,weblink 6 May 2011, The Age, 27 January 2010, Melbourne, The agreement was rejected by the United States Department of Transportation under United States antitrust law.NEWS, Josh, Mitchell, US rejects Virgin Blue, Delta alliance,weblink 6 May 2011, The Australian, 9 September 2010, Dow Jones Newswires, Upon review the agreement was approved by the United States Department of Transportation on 10 June 2011.WEB,weblink Delta, Virgin Australia Welcome Final DOT Approval of Trans-Pacific Alliance – 10 June 2011, News.delta.com, 3 April 2013, On 20 January 2011, Air New Zealand announced it would take a shareholding stake of between 10% and 14.99% in Virgin Blue. Air New Zealand chief executive Rob Fyfe described the investment "as part of Air New Zealand's strategy to develop scale and reach in this region" but said the airline had no intention of making a full takeover.WEB, Air NZ buys up stake in Virgin Blue, ABC News, Australian Broadcasting Corporation, 20 January 2011,weblink 20 January 2011,

Launch of V Australia (2008–2011)

In early 2006, Virgin Blue announced its intention to operate up to seven flights a week to the U.S. through either Los Angeles or San Francisco. At the time, only Qantas and United Airlines competed in the Australia-US transpacific market. The airline was given permission for ten flights a week to the U.S. by Australian regulators on 24 July 2007. The plans were approved by US regulators on 15 February 2008, due to the signing of an open skies agreement between Australia and the US.WEB,weblink Virgin Blue signs up for open skies to the US, 15 February 2008,weblink" title="web.archive.org/web/20080219024043weblink">weblink 19 February 2008, dead, Instead of using its existing brand, Virgin Blue launched a fully owned subsidiary with a separate Air Operator's Certificate, named V Australia as the result of a public naming competition, with a fleet of five specifically branded 777-300ERs.The airline launched flights between Sydney and Los Angeles in 2009, followed by flights from Melbourne and Brisbane after obtaining permission to operate an unlimited number of flights between Australia and the U.S. by the Australian International Air Services Commission.WEB, Bird, Michael, Determination [2008] IASC 110, Australian Government – International Air Services Commission, 1 August 2008,weblink 10 February 2009, dead,weblink" title="web.archive.org/web/20090519165214weblink">weblink 19 May 2009, V Australia also applied to the United States Department of Transportation to operate services to San Francisco, Seattle, Las Vegas, and New York, but these plans never materialised. V Australia later launched flights to Nadi International Airport, Phuket and Johannesburg (all of which were discontinued prior to the brand being absorbed into Virgin Australia, although Virgin Australia continued to operate to Phuket until 2015, and to Nadi), and Abu Dhabi to consolidate Virgin Blue's codeshare agreement with Etihad Airways.

Reorganisation and rebranding (2011–2019)

File:Virgin Australia (VH-XFB) Airbus A330-243 taxiing at Sydney Airport.jpg|thumb|right|Airbus A330 Cable Beach arrives at Sydney Airport in the new Virgin Australia livery, 4 May 2011. A Boeing 777-300ER of sister airline V AustraliaV AustraliaOn 7 May 2010, Brett Godfrey officially stepped down as Virgin Blue CEO after steering the company through its first 10 years.NEWS, Bye Brett! Australia owes you a big thank you for revolutionising the airline industry  â€“ consumers, tourism industry and business alike, Centre for Asia Pacific Aviation, 7 May 2010,weblink 7 May 2010, 16 June 2018,weblink dead, John Borghetti, former Qantas executive general manager, took over as the new Chief Executive.NEWS, Creedy, Steve, Virgin chief starts at $3.5m: John Borghetti, The Australian,weblink 3 August 2010, 8 May 2010, Following Borghetti's arrival as CEO, a number of key Qantas staff moved to Virgin Blue while key Virgin Blue staff departed the airline,WEB,weblink VB poaches another key QF exec | Australian Aviation Magazine, Australianaviation.com.au, 13 December 2010, 3 April 2013, causing much speculation regarding a forthcoming rebrand or reorganisation of the airline.WEB,weblink Virgin name to stay – Branson | Australian Aviation Magazine, Australianaviation.com.au, 13 September 2010, 3 April 2013, In February 2011, the re-brand was confirmed when the airline announced that the word 'Blue' would be dropped from its name as part of a campaign to attract more business travellers away from rival Qantas. This came shortly after the unveiling of new crew uniforms and business-class seats. The airline stated that the re-brand would proceed in stages and would reportedly include a new fleet livery and the renaming of the other Virgin Blue Group airlines as well.NEWS, Virgin Blue to drop blue to attract more business, Simon, Canning,weblink The Australian, 28 February 2011, 11 March 2011, On 4 May 2011, the former Virgin Blue revealed its new name, Virgin Australia, as well as its new livery. In addition to the new name, branding and livery, the airline also showed off its new flagship the Airbus A330 with new domestic business class. Boeing 737 business class seating was also revealed, to be introduced on all of Virgin's jet aircraft by the end of 2011.NEWS, Steve, Creedy, Rebranded Virgin prepares for a tough battle,weblink 6 May 2011, The Australian, 6 May 2011, Pacific Blue and V Australia were both folded into the new Virgin Australia brand, following an agreement with former Virgin Atlantic shareholder Singapore Airlines, which ever since the establishment of Virgin Blue in 2000 had previously prohibited use of the Virgin brand outside Australia.NEWS, Matt, O'Sullivan, Virgin wins stalemate over brand name rights,weblink 6 May 2011, Sydney Morning Herald, 6 May 2011, Early in 2011 it was announced that Virgin Blue had signed a ten-year deal with Perth-based regional airline Skywest Airlines, for Skywest to operate up to 18 ATR-72 turboprop aircraft leased by Virgin, in order to better compete in east coast regional markets served by QantasLink and Regional Express Airlines. The turboprops would supplement the existing Embraer E-190s and replace the E-170s, which would be phased out due to their being uneconomical on the routes operated by Virgin.NEWS, Virgin Blue forms alliance with Skywest,weblink 20 January 2011, Sydney Morning Herald, 10 January 2011, Australian Associated Press, In October 2011, the Australian Competition & Consumer Commission (ACCC) approved a proposed code-share alliance between Singapore Airlines and Virgin Australia, subject to other regulatory approvals in both countries.WEB,weblink Australia Approves Singapore Airlines-Virgin Australia Alliance, Jakarta Globe, 13 October 2011, On 31 May 2016, Chinese aviation holding company HNA Group agreed to purchase 13% of Virgin Australia Holdings for A$159 million, subject to authorisation from the ACCC, a stake which HNA Group ultimately intended to increase to 19.99%.PRESS RELEASE,weblink Virgin Australia Holdings Announces Strategic Alliance with HNA and New Equity Investment, 31 May 2016, The deal also created a codeshare partnership between Virgin Australia and Chinese airlines in which HNA Group held shares, on routes between Australia and China. Virgin intended to launch flights between Australian destinations and Beijing and Hong Kong by 2017 to consolidate the agreement.WEB,weblink David, Flynn, Virgin Australia plans daily flights to Beijing, Hong Kong, Australian Business Traveller, 1 June 2016, By October 2016, Air New Zealand sold its remaining 2.5 percent stake for A$65.7 million to investors including the Nanshan Group.WEB,weblink Air New Zealand sells off remaining Virgin Australia stake, Australian Aviation, 16 October 2016, On 4 April 2018, Air New Zealand announced the end of the code- and revenue-sharing partnership with Virgin Australia, effective 28 October 2018.NEWS,weblink Air NZ pulls plug on alliance with Virgin Australia, 5 April 2018, Radio New Zealand, 6 April 2018, en-nz, On 12 June 2018, Virgin Australia CEO John Borghetti confirmed that he would leave the airline before the end of his contract in January 2020. Borghetti, who became CEO in May 2010, mentioned that his initial plans were to stay in the position for three to four years, however, the company's growth and success prompted him to stay on.NEWS,weblink Virgin Australia CEO John Borghetti to step down, 12 June 2018, Australian Financial Review, 16 June 2018, In February 2019 Paul Scurrah was announced as Borghetti's successor, with Scurrah commencing as CEO on 25 March 2019.NEWS, Housego, Luke,weblink Virgin Australia appoints Paul Scurrah new CEO, Australian Financial Review, 6 February 2019, 5 March 2019, On 2 July 2018, Virgin Australia launched a Sydney to Hong Kong service.Debrief Australian Aviation May 2018 Page 15 It ceased on 2 March 2020.The Picture Down Under Airliner World May 2020 page 31

COVID-19 impact and administration (2020)

(File:PER 060620 gnangarra-103.jpg|thumb|Virgin Australia aircraft parked at Perth Airport. After it entered voluntary administration in 2020, Virgin planes were temporarily seized by Perth Airport.NEWS, Perth airport seizes Virgin aircraft over unpaid debts,weblink 6 June 2020, The New Daily, 25 April 2020, ){{See also|Impact of the COVID-19 pandemic on aviation}}On 18 March 2020, Virgin Australia CEO Paul Scurrah announced the grounding of the equivalent of 53 planes due to the ongoing COVID-19 pandemic, effective 30 March.WEB,weblink Virgin suspends international flights from April, Australian Financial Review, 18 March 2020, This had the effect of temporarily returning Virgin Australia to being a domestic-only airline.On 31 March 2020, Virgin Australia confirmed it had asked the Federal Government for a $1.4 billion loan to help it through the COVID-19 crisis. The airline said its bailout proposal was "subject to approval by the Virgin Australia Holdings board and the Australian Government" and "may or may not include conversion to equity in certain circumstances". Qantas responded by noting its revenue was three times higher than Virgin's, meaning that if Virgin was bailed-out they should be given a $4.2 billion loan as to not distort the market.WEB, Virgin Australia seeks $1.4 billion coronavirus bailout, Qantas says if that happens, it wants $4.2 billion,weblink ABC News, ABC, 18 April 2020, 31 Mar 2020, On 4 April 2020, the Australian Government announced it would be subsidizing a bare-bones international network operated by Qantas and Virgin Australia for four weeks in April. Virgin's began operating later that month to Hong Kong twice weekly and once weekly to Los Angeles.WEB,weblink Qantas, Virgin repatriation flights from London, USA, Hong Kong, NZ, Executive Traveller, 4 April 2020, 2020-04-20, On the same day, it became known that Virgin Australia had decided to shut down its New Zealand operation permanently, resulting in 600 jobs in New Zealand to be lost.NEWS, Palmer, Scott, Union 'hugely disappointed' Virgin Australia axing New Zealand bases,weblink 4 April 2020, Newshub, 4 April 2020, On 9 April 2020, it was announced that all services, except one Melbourne-Sydney return flight six times a week, would be suspended from 10 April.Virgin Australia axes all flights except one daily Sydney-Melbourne Executive Traveller 9 April 2020On 14 April 2020 Virgin Australia Holdings was granted a trading halt on the Australian Securities Exchange pending a company announcement or to start trading again on 16 April 2020.Virgin Australia goes into trading halt as it ponders financial options to stay afloat ABC News 14 April 2020On 16 April 2020, the Federal Government announced it would spend $160 million subsidizing a minimum number of services operated by Virgin Australia and Qantas.WEB, Virgin and Qantas are boosting their domestic flights, here's what it means for you,weblink ABC News, ABC, 18 April 2020, 16 April 2020, The domestic minimal network announced is effective 17 April until 8 June 2020 and involves 64 flights weekly. It serves Brisbane, Sydney, Melbourne, Adelaide, Perth, regional WA and regional Queensland.WEB, Minimal network schedule,weblink Virgin Australia, 18 April 2020, 16 April 2020, On 18 April 2020, the Queensland Government offered $200 million to help bail out Virgin Australia, however, the bailout had a number of conditions including Federal Government backing, debt restructuring, shareholders and bondholders contributing, headquarters remaining in Brisbane and ongoing regional flights.WEB, Virgin Australia offered $200m coronavirus lifeline by Queensland Government,weblink$200m-coronavirus-lifeline-from-qld-government/12160946, ABC News, ABC, 18 April 2020, 18 April 2020, On 21 April 2020, Virgin Australia confirmed it had gone into voluntary administration, citing its inability to continue operations without a Federal Government bailout.Virgin Australia forced into voluntary administration after coronavirus restrictions crippled cash flow ABC News 21 April 2020 However, there are no changes being made to which flights are being operated.Update on Virgin Australia Group {{Webarchive|url=https://web.archive.org/web/20200818093128weblink |date=18 August 2020 }} Virgin Australia 21 April 2020Virgin Australia Holdings, Ltd. and 39 affiliated debtors filed Chapter 15 bankruptcy in the United States District Court for the Southern District of New York. The primary case is #20-11024.WEB, Virgin Australia, nation's second-largest airline, seeks bankruptcy protection amid coronavirus shutdown,weblink USA Today, April 29, 2020,

'Virgin Australia 2.0' restructuring and post-pandemic period (2020–present)

In June 2020, the airline was included in the purchase of Virgin Australia Holdings by Bain Capital.Virgin Australia bidder Cyrus Capital Partners withdraws, Bain signs purchase deal ABC News 26 June 2020In August 2020, Bain Capital announced the plan for a new 'Virgin Australia 2.0', signalling that the move was more focussed towards streamlining and refocussing Virgin Australia, rather than a complete overhaul.WEB, How Virgin Australia 2.0 plans to win back business travellers,weblink 2020-08-11, Executive Traveller, 7 August 2020, en, The announcement included the immediate retirement of the remaining ATR, Airbus A330 and 777 fleets, in addition to the retirement of the Tigerair brand.WEB, Bain-led Virgin Australia to axe widebodies, Tigerair brand,weblink 2020-08-11, ch-aviation, en, On 15 October 2020, as a result of numerous restructuring measures by Bain Capital, Virgin Australia CEO Paul Scurrah announced that he would resign. Jayne Hrdlicka was announced as Scurrah's successor, with Hrdlicka commencing as CEO on 18 November 2020.NEWS, Baird, Lucas,weblink Virgin CEO Paul Scurrah resigns, The Australian Financial Review, 15 October 2020, 15 October 2020, On 15 December 2021, Virgin Australia and United Airlines announced a new partnership beginning in April 2022. This would be the end of the Delta Air Lines partnership after over a decade.WEB, Virgin Australia and United announce a new partnership, Virgin Australia, Virgin Australia Holdings, 15 December 2021,weblink 22 December 2021, In September 2023, it was reported that Virgin Australia had been affected by the false-certification scandal plaguing London-based AOG Technics, with two Boeing 737-800s temporarily put out of service after the airline became aware that the engines had been fitted with unauthorised parts. VH-VUT was fitted with an unauthorised low pressure turbine blade, whilst VH-YFR was fitted with an unauthorised seal for an inner high-pressure turbine nozzle.WEB, McGuire, Amelia, 2023-09-18, Two Virgin aircraft pulled from flying due to unauthorised engine parts,weblink 2023-09-18, The Sydney Morning Herald, en, On 10 October 2023, Virgin Australia announced it had returned to profitability for the first time in 11 years, reporting statutory NPAT of $129 million. Revenue more than doubled compared to the prior year to $5 billion as the company responded strongly to increased customer demand following COVID-19. Underlying EBIT was $439 million, representing a margin of 8.8%weblink

Corporate affairs

Head office

File:Virgin Australia HQ 1a.jpg|alt=|thumb|Virgin Village, the previous Virgin Australia head office in Bowen Hills, BrisbaneBrisbaneUntil its move to South Bank in September 2020, Virgin Australia's head office was the Virgin Village in Bowen Hills, Brisbane.NEWS,weblink Virgin Blue seeks shelter in Brisbane, 17 October 2008, Australian Associated Press, AAP, The Australian, 29 November 2011, "Contact Us {{Webarchive|url=https://web.archive.org/web/20170319150306weblink |date=19 March 2017 }}." Virgin Australia. Retrieved on 24 January 2012. "Virgin Australia Head Office Our head office is located at: 56 Edmondstone Road Bowen Hills Qld 4006" The building, with about {{convert|13220|sqm|sqft}} A-Grade office space, was triple net leased to Virgin Blue."Virgin Blue National Headquarters, Brisbane – new 12 year lease." Jones Lang La Salle. Retrieved on 9 February 2010.As the airline started operations, it decided to place its head office in the Brisbane area (initially as Virgin Blue, at 112 Barry Parade in Fortitude Valley). Brett Godfrey, the airline co-founder and Chief Executive for 10 years, said in 2006 that the decision "was a long considered one and has worked well".Virgin Blue In State Of Excitement Over New Invest Queensland Campaign." Virgin Blue. Monday 6 March 2006. Retrieved on 8 February 2010. {{webarchive |url=https://web.archive.org/web/20071021215658weblink |date=21 October 2007 }} The airline originally had its head office in Fortitude Valley, Brisbane. The airline purchased a $61 million site in Bowen Hills for its new head office. The firm Sunland Group, which had acquired the Bowen Hills site for $8 million in 2005, had scheduled to complete the new head office in March, and the airline would be ready to move into the new head office by August of the following year.NEWS,weblink Sydney chosen to be headquarters of V Australia, Robins, Brian, 31 March 2008, The Sydney Morning Herald, 29 November 2011, The Virgin Village formally opened on 17 October 2008."The Year That Was {{Webarchive|url=https://web.archive.org/web/20110706103715weblink |date=6 July 2011 }}." 2009 Virgin Blue Annual Report. Retrieved on 8 February 2010. As of 2008, 1,000 employees worked at Virgin Village.

Sister airlines

Former

Pacific Blue

In September 2003, Pacific Blue was set up to offer a low-cost service between New Zealand and Australia. Pacific Blue aimed to position itself as a low-cost competitor to Air New Zealand and Qantas on trans-Tasman routes. Pacific Blue also operated services on behalf of the Polynesian Blue joint-venture with the government of Samoa. Pacific Blue has since been rebranded under the Virgin Australia name and livery.

V Australia

In early 2006, Virgin Blue's parent company announced its intention to operate up to seven flights a week to the United States using either Los Angeles International Airport or San Francisco International Airport, saying that the route was needed to make the airline as profitable as possible. On 25 July 2007, it was announced that "V Australia" would be the name of the new carrier.NEWS, V Australia to take off, The Sydney Morning Herald, 25 July 2007,weblink 11 June 2011,

Tigerair Australia

On 30 October 2012, Virgin Australia Holdings announced it had purchased a 60% stake in Tiger Airways Australia for $35 million.NEWS,weblink Virgin does deals with Singapore, Tiger, Skywest, Sydney Morning Herald, 30 October 2012, Tiger was planned to be continued to operate as a low cost subsidiary for 20 years. In October 2014 Virgin took full control of Tigerair for one dollar.NEWS,weblink Virgin pays $1 to take full control of Tigerair, Sydney Morning Herald, 14 October 2014, After Bain Capital acquired Virgin Australia, in 2020, Tiger was suspended and then later officially discontinued by Bain Capital.NEWS, Tigerair folds under coronavirus pressure,weblink 2020-09-11, ABC News, 10 September 2020, en, 13 September 2020,weblink live,

Current

File:Virgin Australia Regional Airlines Airbus A320 (VH-YUD) at Christmas Island Airport operating last flight of 2016 (3).jpg|thumb|Virgin Australia Regional Airlines Airbus A320 (VH-YUD) at Christmas Island AirportChristmas Island Airport

Virgin Australia Regional Airlines

On 11 April 2013, Virgin Australia Holdings completed its acquisition of regional airline Skywest Airlines. Skywest was then renamed Virgin Australia Regional Airlines.PRESS RELEASE,weblink Media Releases | 2013, Virgin Australia, 11 April 2013,

Marketing and sponsorship

File:Rabbitohs737.JPG|thumb|Virgin Blue's "Rabbitohs" Boeing 737 'Bondi Babe' at Sydney Airport]]File:VHVUJAvatar.JPG|thumb|Virgin Blue Boeing 737 with special scheme to advertise the Australian DVD release of the movie AvatarAvatarSince its inception, Virgin Blue had sponsored many sporting teams in a bid to promote its brand.In February 2007, Virgin Blue signed a two-year sponsorship deal with NRL team the South Sydney Rabbitohs. The Rabbitohs were the first rugby league team Virgin Australia sponsored.NEWS, Virgin Blue signs Sponsorship Deal with South Sydney Rabbitohs, ASIATravelTips.com, 8 February 2007,weblink One of the airline's Boeing 737-800s had slight changes to its livery to commemorate this sponsorship; the Australian flag held by the "Virgin Girl" was replaced by the Rabbitohs' flag. Virgin Australia is also the official sponsor of the National Basketball League (NBL), and the title sponsor of NBL team the Brisbane Bullets.In November 2010, the Australian Football League (AFL) decided not to renew its marketing contract with Qantas, instead choosing Virgin Blue for a deal worth A$5–8 million.NEWS, Sheahan, Mike, Mike Sheahan, AFL dumps Qantas as its official carrier, set to sign deal with Virgin, The Herald Sun, 18 November 2010,weblink 18 November 2010, NEWS, Kitney, Damon, Virgin Blue steals AFL official airline contract from Qantas, The Australian, 18 November 2010,weblink 18 November 2010, Virgin Blue gained extra revenue (and publicity) by painting two aircraft as "flying billboards". One promoted a brand of men's razor, the other a Queensland Government campaign to attract businesses to the state.Airliners.net photos of Virgin Blue special paint scheme aircraft. Retrieved 22 January 2008. Both aircraft have since been withdrawn from the Virgin Blue fleet.In 2007, Virgin Blue introduced an advertising campaign with the slogan "Get What You Want", named after the song by Queensland band Operator Please that featured in its TV advertisements. In 2009, Virgin Blue introduced an all new advertising campaign entitled "Now there's an idea". TV Commercials showing comparisons between flying in Australia in 1999 as opposed to 2009 were screened, to the tune a song by The Cat Empire. New billboard advertising was launched, showcasing Virgin Blue's variety of products and on-time performance records.In 2011, with the airline's rebranding as Virgin Australia, the airline's slogan was changed to "Now you're flying".weblink" title="web.archive.org/web/20110507103830weblink">Now You're Flying, Virgin Australia, 4 May 2011.Virgin Australia became a sponsor of the newest AFL clubs, the Gold Coast Suns and Greater Western Sydney Giants, in 2011 and 2014 respectively. Virgin Australia also appear as a sponsor on the guernseys of the Carlton Football Club since June 2017 initially due to the loss of a sponsor of the club, but Carlton announced in August 2017 that the partnership will be extended until the end of the 2022 AFL season.WEB,weblink Blues soar with Virgin Australia for five more years, carltonfc.com.au, 25 August 2017, 6 April 2019, In 2016, the airline reached an agreement with V8 Supercars to rename the annual motorsport series to the Virgin Australia Supercars Championship starting 1 July.WEB,weblink Get ready to fly, V8 Supercars, 26 April 2016, 26 April 2016,

Awards

The airline has won a number of awards since its inception. It and certain of its employees won five 2009 service excellence awards of the Customer Service Institute of Australia. Since being named as best low-cost airline in the Asia/Pacific region in the Skytrax 2002 Airline of the Year Survey, the airline has been voted best airline in a number of different categories and by a number of different organisations.Virgin Blue – Our Awards {{Webarchive|url=https://web.archive.org/web/20110412115519weblink |date=12 April 2011 }}. Retrieved 27 February 2010.As an employer, Virgin Australia was recognised as the most attractive employer in Australia in 2015 at the annual Randstad Award. It also placed in the top 3 for the previous five years, including a top spot in 2011.WEB, Popularity soars: Virgin Australia is the most attractive employer in Australia,weblink Randstad Australia, 23 September 2015, The airline's frequent flyer program, Velocity Rewards (now Velocity Frequent Flyer), won the 2009 Freddie Awards for best frequent flyer program, best award redemption, best affinity credit card, best member communications and best website. This was the fourth consecutive Freddie Awards that Velocity won.WEB,weblink Velocity voted the world's favourite rewards program!, velocityrewards.com.au, 16 February 2009, 16 February 2009, dead,weblink" title="web.archive.org/web/20090511074146weblink">weblink 11 May 2009, Velocity Frequent Flyer won the 2018 Freddie Awards for program of the year, best elite program, best customer service, and best redemption ability. This was the sixth consecutive year that Velocity won the best redemption ability award.WEB, Partner Update,weblink Velocity Frequent Flyer,

Destinations

Codeshare agreements

{{As of|2024|01}}, Virgin Australia has codeshare agreements with the following airlines:WEB,weblink Airline Partners, Virgin Australia Holdings, Brisbane, 26 January 2020, {{div col|colwidth=20em}}

• Air Canada
• Air Mauritius{{citation needed|date=January 2024}}
• All Nippon AirwaysWEB,weblink Airline Partners, Virgin Australia, 11 February 2020,
• Etihad Airways
• Hawaiian Airlines
• Link Airways
• Qatar Airways
• Singapore Airlines
• South African Airways
• United AirlinesWEB,weblink Virgin Australia and United Airlines launch codeshare, Virgin.com, 15 December 2021, 22 December 2021,
• Virgin Atlantic

{{Div col end}}

Interline agreements

{{As of|2024|01}}, Virgin Australia has Interlining agreements with the following airlines.{{cn|date=March 2024}}{{div col|colwidth=20em}}

• Air China
• Air India
• Air Niugini
• Air Tahiti Nui
• Aircalin
• Asiana Airlines
• Austrian Airlines
• Beijing Capital Airlines
• Cathay Pacific
• China Airlines
• China Southern Airlines
• Delta Air Lines
• El Al
• EVA Air
• Fiji Airways
• FlyPelican
• Garuda Indonesia
• Hainan AirlinesWEB,weblink Virgin Australia and Hainan Airlines launch codeshare, Finder.com.au, 4 June 2018, 5 June 2018,
• Hong Kong AirlinesNEWS,weblink Hong Kong Airlines and Virgin Australia to Launch Codeshare Partnership, Hong Kong Airlines, 6 June 2017, 5 June 2018, 14 June 2018,weblink dead,
• KLM
• Korean Air
• Lufthansa
• Malaysia Airlines
• Pakistan International Airlines
• Philippine Airlines
• Royal Brunei Airlines
• Scoot
• Sichuan Airlines
• Solomon Airlines
• SriLankan Airlines
• Swiss International Air Lines
• Thai Airways International
• Tianjin Airlines
• T'way AirPRESS RELEASE,weblink 티웨이항공, VA와 인터라인 통해 호주 이원구간 여행 편의 확대! 호주 항공사 버진 오스트레일리아 인터라인 시행!, T'way Air expands travel convenience between Australia's two-way routes through interline with VA! Australian airline Virgin Australia Interline is implemented!, T'way Air, 11 March 2024,
• Vietnam Airlines
• XiamenAir

{{Div col end}}

Fleet

Current fleet

{{As of|2024|1}}, the Virgin Australia Airlines fleet consists of the following aircraft:WEB, Aircraft register search,weblink 4 August 2019, Virgin Australia Aircraft Seat MapsWEB,weblink Virgin Australia Fleet Details and History, Planespotters.net, January 22, 2021, {| class="wikitable" style="margin:0.5em auto; text-align:center"|+ Virgin Australia fleet!rowspan="2"|Aircraft!rowspan="2"|In service!rowspan="2"|Orders!colspan="3"|Passengers!rowspan="2"|Notes!style="width:20px;"|J!style="width:20px;"|Y!style="width:20px;"|TotalBoeing 737-700|2|—|8|120|128||7|—|—|138|138KLM aircraft to be Perth based operating mining charters. All 737-700 to be reconfigured to 8J126Y seating.VIRGIN AUSTRALIA BOEING B737-700 VH-NBP (EX PH-BGW) FIRST VISIT TO CENTRAL QUEENSLAND AT MACKAY AIRPORT URL=HTTPS://CQPLANESPOTTING.BLOGSPOT.COM/2022/11/VIRGIN-AUSTRALIA-BOEING-B737-700-VH-NBP.HTML, 21 November 2022, Boeing 737-800|14—8|162|170Singapore Airlines fleet>SilkAir aircraft installed with trial cabins.VIRGIN AUSTRALIA FLEET DETAILS AND HISTORY >URL=HTTPS://WWW.PLANESPOTTERS.NET/AIRLINE/VIRGIN-AUSTRALIA?REFRESH=1 WEBSITE=WWW.PLANESPOTTERS.NET, 2021-11-11 >TITLE=VIRGIN AUSTRALIA UNVEILS INTERIOR DESIGN PROTOTYPE OF THE FUTURE ACCESS-DATE=2022-05-30 LANGUAGE=EN, |54|168|176||7|174|182|All 737-800/-8 aircraft to be retrofitted in 8J174Y configuration.|Boeing 737 MAX 8|4|10|8|168|176WEBSITE=CH-AVIATIONDATE=2023-11-24 URL=HTTPS://WWW.AIRLINERATINGS.COM/NEWS/VIRGIN-AUSTRALIA-ADDS-737S-LAUNCHES-UPGRADES/ WEBSITE=AIRLINE RATINGS, en-AU, |Boeing 737 MAX 10|—|25|8|196|204URL=HTTPS://WWW.EXECUTIVETRAVELLER.COM/NEWS/VIRGIN-AUSTRALIA-BEGINS-ITS-COUNTDOWN-TO-THE-BOEING-737-MAX WEBSITE=WWW.EXECUTIVETRAVELLER.COM TITLE=BOEING PUSHES BACK 737 MAX 7 AND MAX 10 CERTIFICATIONS ACCESS-DATE=2022-11-06 LANGUAGE=EN, !Total!87!36! colspan="3" |!Initially, Virgin Australia leased its aircraft, but recent additions to the fleet have been purchased outright. Virgin Australia-owned Boeing 737s are indicated by the Boeing customer code FE in the model suffix. Aircraft formerly owned by V Australia are indicated by ZG in the model suffix. In order to conserve capital, Virgin Australia has started accepting second hand aircraft into their fleet, like the Boeing 737-700s from KLM to replace the ageing Fokker 100s.On June 28, 2023, Virgin Australia ferried its first 737 MAX 8 to Australia named Monkey Mia. VH-8IA (msn 65045) departed Seattle Boeing Field (BFI) that afternoon for the flight to Brisbane (BNE) via Kona (KOA). After limited domestic operations, Virgin Australia expects to deploy the plane onto the Cairns (CNS) - Tokyo Haneda (HND) in late July, 2023.NEWS, Virgin Australia's first Boeing 737 MAX is on the way - Executive Traveller,weblink 29 June 2023, www.executivetraveller.com, 27 June 2023, en,

Former fleet

The airline has removed the following aircraft types from passenger service:WEB,weblink Virgin Blue Fleet Details and History, 20 February 2012, 23 July 2012,weblink" title="web.archive.org/web/20120723004817weblink">weblink dead, {| class="wikitable" style="margin:0.5em auto; text-align:center"|+ Virgin Australia former fleet!Aircraft!Total!Delivered!Exit Date!Notes|Airbus A330-200|8|2011|2020|2 transferred to Azul Brazilian Airlines|ATR 72-500|620152020Former Virgin Australia Regional Airlines fleet.|ATR 72-600|8|Boeing 737-300|1|2001|2004||Boeing 737-400|6|2000|2003|Boeing 777-300ERHTTPS://WWW.EXECUTIVETRAVELLER.COM/NEWS/VIRGIN-AUSTRALIA-AIRBUS-A330-BOEING-777 DATE = 5 AUGUST 2020, |5|2011|2020|Former V Australia fleet.Retired early due to the COVID-19 pandemic.|Embraer 170|6|2007|2012Compass Airlines (North America)>Compass AirlinesEmbraer 190ARHTTP://AUSTRALIANAVIATION.COM.AU/2018/02/VIRGIN-AUSTRALIAS-EMBRAER-ERA-COMES-TO-AN-END/WEBSITE=AUSTRALIANAVIATION.COM.AULANGUAGE=EN-US, 3 February 2018, |15|2008|2018|

Fleet development

File:Skywest Airlines, Virgin Australia livery, (VH-FVI) ATR 72-212A at Sydney Airport.jpg|thumb|A former Virgin Australia ATR 72ATR 72File:Virgin Australia - VH-VPH (8350982723).jpg|thumb|right|A former Boeing 777-300ER at Los Angeles International AirportLos Angeles International AirportIn November 2006, Virgin Blue announced plans to purchase 11 Embraer 190 and 3 Embraer 170 aircraft with options for six more E-jets, which later became orders for an additional three E170s and three E190s.Virgin Blue Orders Embraer E-Jet Aircraft (The Australian: 2 November 2006) In February 2008 a further four E190s were ordered, leaving six options and ten purchase rights.weblink" title="web.archive.org/web/20080311224510weblink">"Embraer Receives New E-Jets Order From Virgin Blue" – Virgin Blue Media Release. Retrieved 17 October 2008. Virgin Blue received its first Embraer 170 in early September 2007 at a special ceremony at the Embraer plant in Sao Jose dos Campos."Virgin Blue takes delivery of its first Embraer E-170 airliner" Flight Global, 04/09/07 A revised logo was introduced on the tail, bringing the Virgin Blue brand into line with the logos of other Virgin-branded companies.Like Virgin Atlantic, Virgin Australia gives the aircraft in its fleet names, previously incorporating female names and words connected with Australian cities and localities or other quintessentially Australian themes. Recent additions to the fleet have featured names of famous Australian beaches. Names on Virgin Australia aircraft include 'Brissie Lizzie' ("Brissie" being an Australian slang name for Brisbane, and "Lizzie" being slang for Elizabeth), 'Sassy Sydney' (Sydney is a female name as well as the name of one of Australia's largest cities), 'Prue Blue' (incorporating the name Prudence and also a pun on the Australian phrase "true blue", meaning "patriotic"), 'Tassie Tigress' (incorporating both the slang name for Tasmania and the common name for the thylacine) and 'Mackay-be Diva' (a pun on the city of Mackay, Queensland and Makybe Diva, a famous Australian racehorse). Beaches which have aircraft named after them include Cable Beach, Cottesloe Beach and Bondi Beach. Each aircraft in the Virgin Australia livery (some were painted in Pacific Blue livery for cross-promotional reasons) also features a "virgin girl" as nose art, complete with a wide-brimmed Aussie hat, trailing an Australian flag.On 24 October 2007, Virgin Australia announced the introduction of premium economy on all domestic flights. As the e-jets already have four-abreast seating, the number of seats on these aircraft remained unchanged after the rollout of premium economy.WEB,weblink Virgin Blue> News and Press Releases, 26 October 2007,weblink" title="web.archive.org/web/20071026011316weblink">weblink 26 October 2007, live, Virgin Australia began long haul international operations as V Australia, commencing its first passenger flight operations on 27 February 2009.PRESS RELEASE, Australia's New International Airline Takes Off, V Australia, 27 February 2009,weblink 27 February 2009,weblink" title="web.archive.org/web/20090302070818weblink">weblink 2 March 2009, dead, V Australia was re-branded as Virgin Australia's Long Haul International Operations on 7 December 2011.WEB,weblink VBA Financial Result for Full Year Ended 30 June 2011, Virginaustralia.com, 3 April 2013, On 10 January 2011, Virgin Blue entered a 10-year strategic alliance with Perth-based Skywest Airlines (now Virgin Australia Regional Airlines), to operate up to 18 new Virgin-branded turboprop aircraft from mid-2011.WEB,weblink Virgin Blue and Skywest to team up on regional routes | Australian Aviation Magazine, Australianaviation.com.au, 10 January 2011, 3 April 2013, On 23 February, it was announced that the aircraft would be ATR-72s, to enter service beginning in May 2011; they would allow Virgin Australia to both replace its fleet of Embraer 170s and introduce new regional routes. The turboprops would be operated by Skywest Airlines under a wet lease agreement.WEB,weblink Virgin Blue's new ATR72s to arrive from May, 23 February 2011, 23 February 2011, Flight International,weblink" title="web.archive.org/web/20110225190801weblink">weblink 25 February 2011, dead, The May in-service date was not met, and in late July the first announcement was made concerning routes to be served. It was reported that the ATR-72s would be initially employed on services between Brisbane and Gladstone, Queensland; from Brisbane and Sydney to Port Macquarie in New South Wales; and on additional services between Sydney and Canberra.NEWS, Virgin ups east coast offerings, Steve Creedy, The Australian, On 25 January 2012, Virgin Australia announced additional services between Brisbane, Proserpine, Rockhampton and Cairns.WEB,weblink Virgin Australia announces further capacity increases to meet demand, 25 January 2012, It wet leased two Fokker 100s from Alliance Airlines to operate these services.NEWS,weblink Virgin on the unfaithful for frequent Queensland flyers, 25 January 2012, On 26 February 2013, Virgin Australia announced it would start flights between Brisbane and Bundaberg on 4 May 2013.NEWS,weblink Virgin to fly to and from Bundy, Qantas welcomes competitor, Emily, Prain, 26 February 2013, News-Mail, Bundaberg, 1 March 2013,

Orders

An agreement was signed with Boeing on 1 April 2010 for an order of fifty firm Boeing 737-800 aircraft, with flexibility to convert to either Boeing 737-700s or Boeing 737-900ERs; as well as 25 additional options and 30 future purchase rights. Deliveries were scheduled to be completed in 2017.NEWS,weblink Australia's Virgin Blue to buy 105 new Boeing planes, BBC News, 1 April 2010, 1 April 2010, In July 2012, Virgin Australia announced an order for 23 Boeing 737 MAX 8 aircraft, with deliveries planned to be between 2019 and 2021.NEWS, Reuters,weblink Virgin Australia orders 23 Boeing 737 Max aircraft – Chicago Tribune, Articles.chicagotribune.com, 4 July 2012, 3 April 2013, Virgin converted its outstanding order for 17 Boeing 737-800 aircraft to the MAX model in 2015, bringing the total order for this type to 40 aircraft.NEWS, Virgin converts 737-800 orders to the MAX,weblink 13 August 2015, Australian Aviation, 7 August 2015, In August 2018, Virgin converted 10 of its 737 MAX 8 orders for the larger MAX 10 variant. Deliveries of the MAX 10 were to begin in 2022.WEB,weblink Boeing Welcomes Virgin Australia as Newest 737-MAX-10 Customer, Boeing, 29 August 2018, 27 October 2018, In April 2019, the airline deferred deliveries and converted 15 MAX 8 orders to the larger MAX 10 variant. Deliveries of the MAX 10 were scheduled to start in 2021, while MAX 8's are not expected until 2025, however due to worldwide groundings and suspensions of deliveries and production of the 737 MAX aircraft temporarily stopping following two fatal crashes, deliveries are likely to be delayed.NEWS, Virgin Australia delays Boeing 737 MAX order, adds more MAX 10s,weblink Australian Business Traveller, 30 April 2019, {{Better source needed|reason=Cannot use a forum thread as a reference|date=July 2021}} In December 2020, Virgin cancelled orders for the MAX 8 and revised its order to just 25 MAX 10s with the planned delivery date deferred to mid-2023.NEWS,weblink Virgin commits to the 737 MAX but reduces its order, Australian Aviation, 9 December 2020, However, in April 2022 CEO Jayne Hrdlicka announced the company had reversed the cancellation of the MAX 8 order with 'at least' four (later rising to 8) MAX 8 jets arriving by February 2023.WEB, 2022-04-29, Virgin Australia circles back on MAX 8, eyes 2023 delivery - Executive Traveller,weblink 2022-04-30, www.executivetraveller.com, en, This announcement was made in conjunction with efforts to replace the older Fokker 100 craft in the Virgin Australian Regional Airlines fleet.WEB, Virgin Australia eyes Boeing 737 MAX 8 deliveries in 2023,weblink 2022-04-30, www.aerotime.aero, 29 April 2022, en, With the delays in certifying the 737 MAX 10 being experienced by Boeing it is not likely Virgin Australia would see its first MAX 10 until early 2025.WEB, 2024-03-24, Virgin set to ditch troubled Max 10 for smaller Boeing plane,weblink 2024-03-24, Australian Financial Review, en, Furthermore, due to these delays Virgin Australia was believed to be assessing options to swap the MAX 10 orders for MAX 8 models. At the same time as receiving its third MAX 8 into service Virgin Australia announced an increase in the MAX 8 order from 8 to 14 total air frames.WEB, 2023-11-24, Virgin Australia lifts Boeing 737 MAX fleet investment,weblink 2023-11-24, Australian Financial Review, en,

Cargo

File:Pionair (VH-SFV) British Aerospace 146-200QT at Bankstown Airport.jpg|thumb|One of two Pionair's British Aerospace 146British Aerospace 146Virgin Australia Cargo was launched in July 2015 after the airline's contract to carry freight on behalf of Toll expired and was not renewed. The airline signed a five-year carriage contract with TNT in 2016 and operations of dedicated freighter aircraft commenced on 4 July the same year.NEWS,weblink Virgin Australia's freighter aircraft take off, Australian Aviation, 11 July 2016, WEB,weblink Ex-European BAe 146/Avro RJ Regional Jetliners Find New Homes and Applications, BAE Systems Regional Aircraft, Regional Aircraft, 11 October 2016, 16 November 2016, NEWS,weblink Virgin Australia nets $150 million TNT freight deal, The Australian, 2 April 2016, {| class="wikitable" style="margin:0.5em auto; text-align:center"|+ Virgin Australia Cargo fleet!Aircraft!In service!Orders!Notes|Boeing 737-300F|1|—|Wet leased from AirworkBritish Aerospace 146>British Aerospace 146-200QC|1|—Wet leased from Pionair AustraliaBritish Aerospace 146>British Aerospace 146-200QT|2|—!Total!4!—!

Cabin

Domestic and short-haul international operations

Business class

Virgin Australia offers a business class service on most of its jet aircraft. The seat pitch is {{convert|95|cm|in|abbr=on}} on its Boeing 737-800.{{citation needed|date=August 2023}}

Economy X

Economy X offers a more premium experience at the airport and on board, within the affordability of Economy class. Economy X includes extra legroom, Preferred overhead locker space (Virgin Australia operated flights only), Priority boarding (where available) & Priority screening (where available).{{citation needed|date=August 2023}}

Economy

Economy seats offer {{convert|80|cm|in|abbr=on}} seat pitch. Selected Boeing 737 aircraft have wireless in-flight entertainment.{{citation needed|date=August 2023}}

In-flight amenities

Food and beverages

Virgin Australia offered business class passengers a "sophisticated" gourmet menu created by Australian chef Luke Mangan. For lunch and dinner this included a full three-course meal prepared on board by the crew.WEB, Virgin Australia on Board Menu,weblink 13 May 2011, Virgin Australia Airlines, 8 May 2011,weblink" title="web.archive.org/web/20110508135325weblink">weblink dead, The food menu is accompanied by a premium range of Australian wines, beers and spirits and non-alcoholic beverages, including barista-style coffee.In Economy Class, the airline offers a buy on board service and serves non-alcoholic beverages to all passengers on all domestic Virgin Australia flights. Complimentary beer and wine used to be offered on all services between capital cities departing between 5pm and 7pm.PRESS RELEASE, Complimentary food on all flights across the Australian domestic network,weblink Virgin Australia, 15 April 2015, 17 April 2015, On all international flights, complimentary hot meals and beverages were offered to all Economy passengers.PRESS RELEASE, International Short Haul Onboard,weblink 15 April 2015, 17 April 2015, 5 April 2015,weblink" title="web.archive.org/web/20150405222314weblink">weblink dead,

In-flight entertainment

(File:Virgin Australia Moving Map.png|thumb|230x230px|Virgin Australia's Moving Map showcasing a flight path from Sydney to Perth)In December 2006, Virgin Australia (as Virgin Blue) announced a partnership between Australian cable television providers Foxtel and Austar, to introduce a "Live2Air"WEB,weblink Virgin Blue – Live 2 Air, Virginblue.com.au, 3 April 2013, 22 July 2008,weblink" title="web.archive.org/web/20080722063938weblink">weblink dead, service on most flights by mid-2007. The Live2Air system was only available on selected Boeing 737 aircraft, and was phased out beginning in 2012.Virgin Australia's Boeing 777-300ERs and Airbus A330-200 aircraft's in-flight entertainment RED was based on the Panasonic eX2 system. RED was fully touch-screen and handset controlled. There was no fee for use. RED featured an extensive video on demand library that includes new release film, TV series and TV programmes. Destination guides were available. Other functions available through RED included music on demand (approx 200+ CD library) and video games. Seat-to-seat chat was available as well as in flight map and flight information.In December 2012, Virgin Australia introduced an in-flight Wi-Fi system to provide music, movies and TV shows to tablets, smartphones, laptops and similar devices. The system, which does not offer internet access, is estimated to be fitted on all the airline's planes within 2 years.NEWS,weblink Virgin Australia to Provide Inflight Movies, Music via On-Board WiFi, 24 December 2012, 10 January 2013, In 2018, Virgin Australia began upgrading the in-flight Wi-Fi system in order to offer wireless internet access. The Boeing 777 fleet was expected to be rolled out by the end of 2018, while the Boeing 737 and Airbus A330 fleets are expected to complete rollout of internet access by the end of 2019.WEB,weblink Virgin Australia launches Wi-Fi on international flights, 2018-06-05, news.com.au, en, 2020-01-30, WEB,weblink Virgin Australia to offer free inflight Wi-Fi on domestic flights, 2017-08-10, Gogo Concourse Blog, en-US, 2020-01-30, The regional fleets of Airbus A320s, ATR 72-600s and Fokker 100s will not be rolled out with internet Wi-Fi access.WEB,weblink In-flight WiFi {{!, Virgin Australia|website=www.virginaustralia.com|access-date=2020-01-30|archive-date=25 February 2020|archive-url=https://web.archive.org/web/20200225084445weblink|url-status=dead}}After the Virgin Australia take-over by Bain Capital, they removed access to their in-flight Wi-Fi system. According to the ABC "Virgin Australia is reviewing its in-flight offerings and services including WiFi and entertainment" WEB,weblink Business class 'under review' as new Virgin boss details airline revamp, Australian Broadcasting Corporation, 18 November 2020, under the leadership of newly appointed CEO Jayne Hrdlicka, leaving Qantas to be the only Australian carrier to offer in-flight WiFi.

Lounge service

(File:Virgin Australia lounge Melbourne Airport.JPG|thumb|Virgin Australia's lounge at Melbourne Airport in 2014)To capture a share of the business traveller market, Virgin decided to provide a members' lounge facility for travellers. Originally this was called The Blue Room and provided facilities to members and guests on a pay-as-you-go basis. Many of these facilities became available when Virgin relocated into the former Ansett terminals across the country, with the defunct Golden Wing club lounges left behind being used as Blue Room lounges, complete with furnishings.In 2006, Virgin revamped the lounge facilities and re-launched the product as The Lounge, which offered all-inclusive facilities on a membership fee or casual fee basis. Upgraded facilities provided included buffet food and refreshments, newspapers, showers, computers, and WiFi internet access for travellers.In May 2011, Virgin again renamed the lounge simply referring to it as Virgin Australia Lounge – designed to be a premium experience, with spaces designed for specific uses and 'moods'.{{citation needed|date=June 2019}}Lounges operated:{{div col|colwidth=20em}}

• Adelaide Domestic Lounge
• Alice Springs Domestic Lounge (Closed)
• Brisbane Domestic Lounge
• Brisbane Beyond Lounge
• Cairns Domestic Lounge (Closed)
• Canberra Domestic Lounge
• Canberra 'The Club' Lounge (Closed)
• Darwin Domestic Lounge (Closed)
• Gold Coast Domestic Lounge
• Mackay Domestic Lounge (Closed)
• Melbourne Domestic Lounge
• Melbourne Beyond Lounge
• Perth Domestic Lounge T1
• Perth Domestic Lounge T2 (Closed)
• Perth 'The Club' Lounge (Closed)
• Sydney Domestic Lounge
• Sydney Beyond Lounge
• Wellington International Lounge (Closed)

{{Div col end}}

Access

Complimentary lounge access is available to Velocity Frequent Flyer Gold and Platinum members when flying with Virgin Australia, or when travelling in Business Class.Membership is also available and can be purchased online by logging into a passenger's Velocity Frequent Flyer account. As of July 2021, membership costs AUD399 per year and there is no joining fee.WEB, 2021-07-14, The Ultimate Virgin Australia Lounge Guide,weblink 2021-09-20, Australian Frequent Flyer, en-AU, Lifetime memberships and single-use passes are also available for purchase.WEB,weblink Virgin Australia Lounge Membership Prices, Virginaustralia.com, 31 December 2011, 3 April 2013,

Velocity Frequent Flyer Program

{{Advert section|date=March 2024}}Virgin Australia launched its frequent-flyer program Velocity Rewards in 2005, with partner National Australia Bank offering a companion credit card. By 2007, points collected from selected Westpac, American Express and Diners Club cards could be transferred to Velocity Rewards, and effective September 2008, ANZ reward visa card points as well. The program reached 4 million members by the end of 2014.WEB,weblink Velocity Frequent Flyer reaches four million members, Virgin Australia, 15 August 2015, Status levels were introduced to the program in late 2007 as part of continued efforts to attract business travellers. Alongside the entry-level "red" status, frequent travellers were given the opportunity to attain "silver" and "gold" status, each with its own set of benefits.Initially, Velocity was different from most other frequent flyer programs, as points were earned relative to the cost of a flight, rather than distance. Velocity members originally earned 6 points per dollar spent on Virgin Australia flights. This was later altered due to the introduction of status levels; Red members now earned 5 points per dollar, Silver members remained at 6 points, and Gold members earned 7. Points accrual on V Australia, as well as the majority of Velocity's airline partners, have always based on distance.Velocity was the first frequent flyer program in Australia to offer "any seat, any time" reward flight availability. The number of points required to redeem an award seat directly corresponds to the current fare of that seat, allowing any seat currently available to be redeemed. Qantas introduced a similar feature to their frequent flyer program in May 2008.In August 2011, the program was relaunched as "Velocity Frequent Flyer" and a platinum status level was introduced, among other changes.In July 2013, Velocity introduced the Global Wallet function, which was the first prepaid traveller card in Australia.WEB,weblink Virgin Australia's new Global Wallet travel money card, Australian Business Traveller, 15 August 2015, The key feature of this card is it allows you to load your money and store it in other supported currencies before travelling. You can access ATMs around the world as well as shop anywhere where Visa card is accepted. Supported currencies include Australian Dollar (AUD), Canadian Dollar (CAD), Euro (EUR), Pound Sterling (GBP), Hong Kong Dollar (HKD), Japanese Yen (JPY), New Zealand Dollar (NZD), Singapore Dollar (SGD), Thai Baht (THB), US Dollar (USD) and South African Rand (ZAR). You also earn 1 Velocity Point per $1 spent overseas and 1 point per $2 spent in Australia.In 2015, Velocity Frequent Flyer won the 'Program of the Year" in the Middle East & Asia/Oceania District category at the Freddie Awards.WEB,weblink 2015 Annual Freddie Awards (27th) Results, Freddie Awards, 15 August 2015, 15 August 2015,weblink" title="web.archive.org/web/20150815043805weblink">weblink dead,

Controversies

• In 2003, a man with a disability and having incomplete quadriplegia was removed from a Virgin Blue flight because staff thought he was drunk or a terrorist. He subsequently settled a lawsuit against the airline.WEB,weblink Disabled man settles lawsuit with Virgin Blue, 12 January 2009,weblink" title="web.archive.org/web/20090112203749weblink">weblink 12 January 2009, live,
• In October 2005, the airline lost a discrimination case over the age of flight attendants they employed.NEWS, Todd, Mark, Virgin Blue off song in bias against older women,weblink 16 July 2011, The Sydney Morning Herald, Fairfax Media, 10 October 2005, Eight former flight attendants aged over 34 previously employed by the collapsed Ansett Australia had applied for employment with Virgin Blue but none had gained work. They claimed they were discriminated against because of their age and won compensation in March 2006.JOURNAL, 2006, Equal Time Newsletter of the Anti-Discrimination Board of New South Wales,weblink Equal Time Newsletter of the Anti-Discrimination Board of New South Wales, 66 Autumn, 4, The airline's appeal against this decision failed and the company was ordered to pay costs.NEWS, Virgin loses ' too old to fly' appeal,weblink 16 July 2011, The Sydney Morning Herald, Fairfax Media, 5 April 2007, Australian Associated Press,
• In May 2006, a controversy arose over Virgin Blue's policy with regard to passengers with disabilities. Former Chief Executive Brett Godfrey affirmed the policy of the company that passengers who were "unable to look after themselves on board should travel with carers".NEWS,weblink Virgin Blue defends wheelchair policy, 30 May 2006, Australian Associated Press, AAP, The Age, 29 November 2011, Melbourne, After a hearing in the Australian Human Rights and Equal Opportunity Commission, Virgin Blue backed down from this policy, agreeing to limit it to passengers weighing over 130 kg.NEWS, Pelly, Michael,

title=Virgin backs down in disability row, The Sydney Morning Herald, 2 June 2006,weblink However the chair of the ACT Disability Advisory Council, Craig Wallace, who uses a wheelchair, was refused passage on a Virgin Blue flight booked for 8 October 2006.NEWS,weblink Virgin faces court action over wheelchair access, 23 May 2007, ABC News (Australia), ABC News, 29 November 2011, In a media release on 29 September, ACTDAC claimed that "Virgin Blue has also refused to refund $418 in fares from the flight for Mr Wallace or Council staff. Ironically, they have listed these fares as a 'credit' â€“ a credit Mr Wallace or other people in his situation are prohibited from accessing by Virgin's own policy".WEB,weblink ADDRESS Block], 3 April 2013, 5 March 2012,weblink" title="web.archive.org/web/20120305070345weblink">weblink dead,

• In January 2007, Virgin Blue attracted controversy when its staff at Adelaide Airport ordered a passenger to remove a T-shirt bearing the slogan "World's Number One Terrorist" above an image of George W. Bush. The wearer, Allen Jasson from London, was informed that the garment was potentially offensive. Jasson had also experienced difficulty on earlier flights with Qantas. A spokeswoman for Virgin Blue defended the decision.NEWS, Banned for a George Bush T-shirt,weblink News.com.au, 14 December 2006, 22 January 2006, Mark, Dunn, 15 December 2006,weblink" title="web.archive.org/web/20061215092340weblink">weblink dead,
• In January 2011, the airline was fined $110,000 after breaking anti-spamming regulations.NEWS,weblink Business, Evans, Nick, 12 January 2011, The Sunday Times (Western Australia), The Sunday Times, 29 November 2011, Consumers complained they were unable to unsubscribe from the airline's mailing list.weblink" title="web.archive.org/web/20120924142751weblink">Virgin Blue fined over email marketing | News | Business Spectator The Australian Communications and Media Authority said the airline would "Engage an independent third party to thoroughly assess its email marketing processes and to implement any recommended changes."WEB,weblink Virgin Blue fined $110k over emails – The West Australian, Au.news.yahoo.com, 12 January 2011, 3 April 2013, 25 September 2012,weblink" title="web.archive.org/web/20120925071318weblink">weblink dead,
• Virgin Australia's policy of not allowing male passengers to sit next to children travelling alone for fear of child molestation has been criticised by persons concerned as act of discrimination against men (Airline sex discrimination policy controversy).The Age: Seat swap outcry moves Virgin to think again, 10 August 2012. Retrieved 15 August 2012 Following a public outcry, the company announced it would review its policy.The Age: Virgin policy change after male passenger was moved away from children, 11 August 2012. Retrieved 15 August 2012
• In mid-2014, the Australian Competition & Consumer Commission took legal action against Virgin Australia in respect of drip pricing.NEWS, Han, Esther, 19 June 2014, Jetstar and Virgin taken to court for drip-pricing tactics,weblink Sydney Morning Herald, 21 August 2015, WEB,weblink ACCC takes action against Jetstar and Virgin for drip pricing practices, 19 June 2014, Australian Competition & Consumer Commission, 21 August 2015,
• In 2020, Perth Airport staff parked heavy vehicles and heavy equipment in front of some Virgin Australia aircraft to prevent them from moving, owing to unpaid debts accumulated by the airline throughout 2020.WEB,weblink Airport blocks Virgin Australia plane with bulldozer, 24 April 2020, WEB,weblink Perth Airport blockades Virgin aircraft over unpaid debt claims, 24 April 2020,

Footnote

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References

{{Reflist}}

External links

{{commons category-inline|Virgin Australia}}

• {{Official website|www.virginaustralia.com}}

{{Navbox Airlines of Australia}}{{Virgin Group}}{{Etihad Airways Partner}}{{IATA members|asia}}{{Coronavirus pandemic in New Zealand}}

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- time: 8:38am EDT - Sat, May 18 2024