GetWiki

{{short description|Online travel agency and metasearch engine}}{{About|the Expedia.com travel website and mobile app|the parent company|Expedia Group}}

factoids

| commercial = Yes| company_type = Subsidiary| type = Travel agencyMetasearch engine| registration = Yes| language = English| owner = Expedia GroupExpedia Inc. is an online travel agency owned by Expedia Group, based in Seattle.NEWS,weblink Look inside the new Expedia HQ in Seattle and company's commuting policy, KING-TV, October 8, 2019, The website and mobile app can be used to book airline tickets, hotel reservations, car rentals, cruise ships, and vacation packages. Expedia.com was launched on October 22, 1996 by Microsoft.WEB,weblink Microsoft Expedia Travel Services Debuts on the Web, Microsoft, October 22, 1996,

History

Sponsorships

Starting the 2018-21 cycle, Expedia Group became the first-ever global sponsor of the UEFA Champions League and the UEFA Super Cup as Expedia extended to another season until 2024, but downgraded to the regional basis which it focuses to the U.S. market only starting in 2022–23 season as Hotels.com ended the sponsorship after 2021-22 season.PRESS RELEASE,weblink Expedia Group extends UEFA Champions League partnership, 10 August 2021, 10 August 2021, UEFA, Nyon, Starting the pandemic-hit 2020-21 season, Expedia struck the deal with the 2020 English champions, Liverpool F.C. as a global sponsor of the website in 3 seasons until 2023.In July 2021, Expedia became Wrexham A.F.C.'s shirt back sponsor.WEB, July 14, 2021, COMMERCIAL {{!, WREXHAM AFC EMBARKS ON A JOURNEY WITH EXPEDIA |url=https://www.wrexhamafc.co.uk/news/2021/july/commercial--wrexham-afc-embarks-on-a-journey-with-expedia/ |access-date=January 25, 2024 |website=www.wrexhamafc.co.uk |language=en-gb}}

Criticism and legal issues

Delays in refunds of flights cancelled due to COVID-19

In 2020, during the COVID-19 pandemic, customers complained regarding the process to get refunds for cancelled flights. Customers complained of excessively long call times and being unable to get through to a representative.NEWS,weblink Consumers grow frustrated with Expedia over COVID-19 refunds, Todd, Ulrich, WFTV, February 5, 2021, This led to many lawsuits.NEWS,weblink Traveler sues Expedia for refusing refunds on canceled flights during COVID-19 pandemic, USA Today, September 9, 2020, NEWS,weblink Hotels Accuse Expedia, Orbitz of Brazen Deceit, Courthouse News Service, MATTHEW, RENDA, August 19, 2016,

Involvement in Israeli settlements

{{See also|List of companies operating in West Bank settlements}}On February 12, 2020, Expedia Group was included on a list of companies operating in West Bank settlements involved in activities that "raised particular human rights concerns" published by the United Nations Human Rights Council. The company was categorized under "the provision of services and utilities supporting the maintenance and existence of settlements".NEWS, UN rights office issues report on business activities related to settlements in the Occupied Palestinian Territory,weblink Office of the United Nations High Commissioner for Human Rights, February 12, 2020, NEWS, Database of all business enterprises involved in certain activities relating to Israeli settlements in East Jerusalem and the West Bank (A/HRC/43/71),weblink ReliefWeb, February 14, 2020,

False advertising and trademark violation

In August 2016, Buckeye Tree Lodge and Sequoia Village Inn, LLC filed a class-action lawsuit in California accusing the company and its partners of violating trademark rights of numerous independent hotel and motel establishments by running advertising implying that consumers could book reservations for those hotels on Expedia even though Expedia had no relationship with those hotels, in violation of the Lanham Act, and also falsely noting that hotels with which the company had no relationship were "sold out".WEB,weblink Buckeye Tree Lodge and Sequoia Village Inn, LLC v. Expedia, Inc. et al, Justia, August 17, 2016, In April 2021, the lawsuit was settled and the company promised not to engage in false advertising.NEWS,weblink Expedia Settles False Advertising Class Action With Hotels, NICHOLAS, IOVINO, Courthouse News Service, April 9, 2021,

See also

• Holiday cottage
• Vacation rental

References

{{Reflist|1}}

Further reading

• BOOK, Alexander, Todd, 2012, Everyday Internet at Any Age,weblink Hachette UK, Chapter 8, 978-0-7336-2971-6, 14 May 2014,
• NEWS, Barr, Alistair, January 21, 2014, Expedia hit by big drop in Google search traffic,weblink USA Today, 14 May 2014,
• NEWS, Tims, Anna, March 29, 2014, Expedia needs to speed up £2,500 refund for flights,weblink The Guardian, London, 14 May 2014,

External links

• {{official websiteweblink}}

{{Expedia, Inc.}}{{Travel ticket search engines}}