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PayPal
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{{pp-protect|small=yes}}{{short description|Online financial services company based in San Jose, California}}{{Use American English|date=November 2015}}{{Use mdy dates|date=July 2016}}







factoids
>NASDAQ-100>S&P 100>S&P 500 Component}}Confinity) (as X.com)| predecessor = Confinity, X.comSan Jose, CaliforniaUnited States>U.S.| area served = Almost worldwide| founder = {{unbulleted list
|Ken Howery
|Luke Nosek
|Max Levchin
|Peter Thiel
|Elon Musk (X.com founder)
}}| key_people = {{unbulleted list
|John Donahoe {{small|(Chairman)}}
|Dan Schulman {{small|(CEO)}}
}}| industry = Financial services
Credit card>Credit cards, payment systems13.094 billion(2017)}}HTTPS://WWW.SEC.GOV/ARCHIVES/EDGAR/DATA/1633917/000163391718000029/PYPL201710-K.HTM >TITLE=PAYPAL HOLDINGS, INC. 2017 ANNUAL REPORT (FORM 10-K) PUBLISHER=U.S. SECURITIES AND EXCHANGE COMMISSION, sec.gov, 2.127 billion}} {{small|(2017)}}1.795 billion}} {{small|(2017)}}40.774 billion}} {{small|(2017)}}15.994 billion}} {{small|(2017)}}(December 2017)}}eBay (2002–2015)HTTPS://WWW.FORBES.COM/SITES/RYANMAC/2015/07/20/AS-PAYPAL-GOES-PUBLIC-AGAIN-CEO-HINTS-AT-WORKING-WITH-AMAZON-AND-SETS-SIGHTS-ON-ACQUISITIONS/ WORK=FORBES, 2017-08-27, | divisions = {{unbulleted list
|PayPal, Inc (PPI)
|PayPal Pte. Ltd (3PL)
|PayPal Payments Pte. Holdings (PPLUX)
|PayPal Payments Pte Limited (4PL)
}}Braintree (company)>BraintreePaydiantVenmoPayPal CreditXoom CorporationTIO Networkscard.ioiZettleTraderaweblink}}C++,HTTP://WWW.LEXTRAIT.COM/VINCENT/IMPLEMENTATIONS.HTML FIRST=VINCENT DATE=JANUARY 2010 JavaScript (as Node.js),HTTPS://WWW.PAYPAL-ENGINEERING.COM/2013/11/22/NODE-JS-AT-PAYPAL/AUTHOR=JEFF HARRELL ACCESSDATE=SEPTEMBER 6, 2011, Python (programming language)HTTPS://WWW.PAYPAL-ENGINEERING.COM/2014/12/10/10-MYTHS-OF-ENTERPRISE-PYTHON/ FIRST=MAHMOUD DATE=DECEMBER 2014, 7 November 2015, ({{as of04alt=April 2018}})}}HTTP://WWW.ALEXA.COM/SITEINFO/PAYPAL.COM >TITLE=PAYPAL.COM SITE OVERVIEW ALEXA INTERNET >ACCESSDATE=5 APRIL 2018, | website type = Financial| advertising = No| registration = Yes(2018)}}| language = MultilingualAndroid (operating system)>AndroidiOSWindows37.3770type:landmark_region:US-CA|display=inline,title}}}}File:PayPal San Jose Headquarters.jpg|thumb|PayPal's corporate headquarters in San Jose, CaliforniaSan Jose, CaliforniaFile:EBayTorontoOffice2.JPG|thumb|upright|eBay, PayPal, Kijiji and StubHubStubHubPayPal Holdings, Inc. is an American company operating a worldwide online payments system that supports online money transfers and serves as an electronic alternative to traditional paper methods like checks and money orders. The company operates as a payment processor for online vendors, auction sites, and many other commercial users, for which it charges a fee in exchange for benefits such as one-click transactions and password memory. PayPal's payment system, also called PayPal, is considered a type of payment rail.Established in 1998 as Confinity,NEWS,weblink Reid Hoffman And Peter Thiel In Conversation: Finding The Best Candidates For The Job, Mac, Ryan, May 1, 2012, Forbes, 2018-02-28, en, PayPal had its initial public offering in 2002, and became a wholly owned subsidiary of eBay later that year.NEWS,weblink It's official: eBay weds PayPal, Wolverton, Troy, October 3, 2002, CNET News, 16 March 2014, NEWS,weblink EBay to Buy PayPal, a Rival in Online Payments, Richtel, Matt, July 9, 2002, The New York Times, November 23, 2014, eBay spun off PayPal in 2015.WEB,weblink EBay follows Icahn's advice, plans PayPal spinoff in 2015, Seetharaman, Deepa, Mukherjee, Supantha, September 30, 2014, Reuters, November 23, 2014, WEB,weblink EX-10.5, www.sec.gov, 2018-06-16, The company ranked 222th on the 2018 Fortune 500 of the largest United States corporations by revenue. WEB,weblink Fortune 500 Companies 2018, fortune.com, March 18, 2019,

History

{{further|Timeline of PayPal}}At a 2019 World Economic Forum panel in Davos, Nosek stated that PayPal’s initial mission was to “create a global currency that was independent of interference by these, you know, corrupt cartels of banks and governments that were debasing their currencies.” Nosek said this mission ultimately failed because of investor pressure to release a product as soon as possible.WEB, Can Digital Currencies Strengthen Trust in a Chaotic World? World Economic Forum,weblink Bloxlive.tv, 2 February 2019, en,

Early history

PayPal was established in December 1998 as Confinity,WEB,weblink How the 'PayPal Mafia' redefined success in Silicon Valley, Forrest, Conner, June 30, 2014, TechRepublic, November 11, 2014, a company that developed security software for handheld devicesWEB,weblink What PayPal's Rocky Beginnings Can Teach You About Startup Success, Cohan, Peter S., September 5, 2013, Entrepreneur Magazine, 11 November 2014, founded by Max Levchin, Peter Thiel, Luke Nosek, and Ken Howery.WEB,weblink Where Are They Now? The PayPal "Mafia" Is More Powerful Than Ever, Rosoff, Matt, November 12, 2011, Business Insider, 11 November 2014, PayPal was developed and launched as a money transfer service at Confinity in 1999, funded by John Malloy from BlueRun Ventures.NEWS, Lillington, Karlin, PayPal Puts Dough in Your Palm,weblink 16 March 2014, Wired (website), Wired, 27 July 1999, WEB,weblink Beam Me Up Some Cash, Plotkin, Hal, September 8, 1999, CNBC.com, CNBC.com (web),weblink" title="web.archive.org/web/20060326181723weblink">weblink March 26, 2006, yes, February 20, 2011, In March 2000, Confinity merged with X.com, an online banking company founded by Elon Musk.WEB,weblink Reid Hoffman On PayPal’s Pivoted Path To Success, Penenberg, Adam L., August 9, 2012, Fast Company, November 11, 2014, Musk was optimistic about the future success of the money transfer business Confinity was developing.WEB,weblink Advameg, Elon Musk Biography, August 23, 2005, Musk and then-president and CEO of X.com, Bill Harris, disagreed on this point and Harris left the company in May 2000. In October of that year, Musk made the decision that X.com would terminate its other Internet banking operations and focus on the PayPal money service.BOOK,weblink The Startup Playbook: Secrets of the Fastest Growing Start-Ups from the founding Entrepreneurs, Kidder, David, Hoffman, Reid, Hindi, Hanny, Chronicle Books, 2012, 9781452105048, San Francisco, CA, 214–216, In the same month, Elon Musk was replaced by Peter Thiel as CEO of X.com. The X.com company was then renamed PayPal in 2001,WEB,weblink PayPal Inc. History, 2004, International Directory of Company Histories, Vol. 58. St. James Press, 11 November 2014, and expanded rapidly throughout the year until company executives decided to take PayPal public in 2002.WEB,weblink EBay follows Icahn's advice, plans PayPal spinoff in 2015, SEETHARAMAN, DEEPA, MUKHERJEE, SUPANTHA, 30 September 2014, Reuters, 11 November 2014, Paypal's IPO listed under the ticker PYPL at $13 per share and ended up generating over $61 million.WEB,weblink PayPal IPO Off to Spectacular Start, Keith Regan, 15 February 2002, ECommerce Times, 11 November 2014,

eBay subsidiary (2002–2014)

Shortly after PayPal's IPO, the company was acquired by eBay in July 2002 for $1.5 billion, with a valuation of over $23 a share, or 77% above the IPO price.NEWS, Kane, Margaret, eBay picks up PayPal for $1.5 billion,weblink July 8, 2002, CNET News.com, CNET Networks, November 13, 2007, WEB,weblink UNFINISHED BUSINESS: MAX LEVCHIN'S QUEST TO BUILD THE NEXT PAYPAL, Austin Carr, 16 October 2014, Fast Company, 11 November 2014, More than 70 percent of all eBay auctions accepted PayPal payments, and roughly 1 in 4 closed auction listings were transacted via PayPal.WEB,weblink How eBay's purchase of PayPal changed Silicon Valley, Venture Beat, October 27, 2012, October 28, 2012, PayPal became the payment method used by a majority of eBay users (it was also the default choice), and the service competed with eBay's subsidiary Billpoint, as well as Citibank's c2it, Yahoo!'s PayDirect, Google Checkout, and Western Union's BidPay service, all of which closed in subsequent years.PayPal acquired the VeriSign payment solution in 2005 to expand its e-commerce business and provide added security support.WEB,weblink Eyeing Expansion of PayPal, eBay Buys VeriSign Payment Gateway, Keith Regan, 11 October 2005, ECommerce Times, 11 November 2014, WEB,weblink EBay Buys VeriSign's Payment Gateway Unit, Sean Michael Kerner, 10 October 2005, Internet News, 11 November 2014, In 2007, PayPal announced a partnership with MasterCard that led to the development and launch of the PayPal Secure Card service, a software that allows customers to make payments on websites that do not accept PayPal directly by generating a unique, single-use MasterCard number for each checkout.WEB,weblink PayPal offers secure way to shop non-PayPal sites, Eric Auchard, 19 November 2007, Reuters, 11 November 2014, By the end of 2007, the company generated $1.8 billion in revenue.WEB,weblink What PayPal does with your money, Lenora Chu, 26 February 2008, CNN Money, 11 November 2014, In January 2008, PayPal acquired Fraud Sciences, a privately held Israeli start-up company with expertise in online risk tools, for $169 million, in order to enhance PayPal's fraud management systems.WEB,weblink eBay Acquires Fraud Sciences For $169 Million, Peter Ha, 28 January 2008, TechCrunch, 11 November 2014, In November 2008, the company acquired Bill Me Later, an online payments company offering transactional credit at over 9000 online merchants in the US.WEB,weblink EBay Buys Bill Me Later for Nearly $1 Billion, MIKE HOFMAN, 7 October 2008, Inc Magazine, 11 November 2014, PayPal revenues for Q1 2009 were $643 million, up 11 percent year over year. 42 percent of revenues in Q1 2009 were from international markets. PayPal's Total Payment Volume (TPV), the total value of transactions in Q1 2009 was nearly $16 billion, up 10 percent year over year.WEB,weblink Shareholder.com, PDF, January 20, 2011, By 2010, PayPal had over 100 million active user accounts in 190 markets through 25 different currencies.BOOK, Gale Encyclopedia of E-Commerce, 2nd Edition, Gale, June 2012, 9781414490465, In July 2011, fourteen alleged members of the Anonymous hacktivist group were charged with attempting to disrupt PayPal's operations. The denial of service attacks occurred in December 2010, after PayPal stopped processing donations to WikiLeaks. On December 5, 2013, 13 of the PayPal 14 pleaded guilty to misdemeanor and felony charges related to the attacks.NEWS,weblink David Gilbert, PayPal 14 'Freedom Fighters' Plead Guilty to Cyber-Attack, International Business Times, December 6, 2013, WEB,weblink Steven Musil, Anonymous hackers plead guilty to 2010 PayPal cyberattack, Cnet, December 8, 2013, The company continued to build its Merchant Services division, providing e-payments for retailers on eBay. In 2011, PayPal announced that it would begin moving its business offline so that customers can make payments via PayPal in stores.Verne Kopytoff, The New York Times. "PayPal Prepares to Expand Offline". September 15, 2011. Retrieved September 16, 2011. In August 2012, the company announced its partnership with Discover Card to allow PayPal payments to be made at any of the 7 million stores in Discover Card's network.WEB,weblink Discover And PayPal Join Forces In The War Against Paper Money, Banks, Chris Barth, 22 August 2012, Forbes, 11 November 2014, By the end of 2012, PayPal's total payment volume processed was {{currency|145 billion}}.About PayPal – PayPal. Paypal-media.com. Retrieved on 2013-08-12. and accounted for 40% of eBay's revenue, amounting to {{currency|1.37 billion}} in the 3rd quarter of 2012.In 2013, PayPal acquired IronPearl, a Palo Alto startup offering engagement software,WEB,weblink PayPal buys young startup Iron Pearl to help it acquire more users, Sean Ludwig, 11 April 2013, VentureBeat, 11 November 2014, and Braintree, a Chicago-based payment gateway, to further product development and mobile services.WEB,weblink EBay’s PayPal Acquires Payments Gateway Braintree For $800M In Cash, Leena Rao, 26 September 2013, TechCrunch, 11 November 2014, In June 2014 David Marcus announced he was leaving his roleNEWS,weblink PayPal President David Marcus Is Stepping Down To Join Facebook, Jillian D'Onfro, Business Insider, June 9, 2014, as PayPal President; Marcus joined PayPal in August 2011 after its acquisition of Zong, of which he was the founder and CEO.NEWS, Tricia Duryee, AllThingsD.com,weblink eBay Promotes David Marcus to Fill Top Vacancy at PayPal, March 29, 2012, October 14, 2012, Dow Jones & Company, Dow Jones, David Marcus succeeded Scott Thompson as president, who left the role to join Yahoo. PayPal announced that Marcus would be succeeded by Dan Schulman, who previously served as CEO of Virgin Mobile and Executive vice president of American Express.WEB,weblink Meet PayPal CEO-to-be Schulman: Homelessness exercise as a management tool, Cromwell Schubarth, 30 September 2014, Silicon Valley Business Journal, 11 November 2014,

Spin-off from eBay

It was announced on September 30, 2014, that eBay would spin off PayPal into a separate publicly traded company, a move demanded in 2013 by activist hedge fund magnate Carl Icahn. The spin-off was completed on July 18, 2015.WEB, De La Merced, Michael, Sorkin, Andrew, EBay to Spin Off PayPal, Adopting Strategy Backed by Icahn,weblink The New York Times, 30 September 2014, WEB, Mukherjee, Supantha, EBay follows Icahn's advice, plans PayPal spinoff in 2015,weblink Reuters, 30 September 2014, WEB, Cheng, Roger, eBay, PayPal to split into separate companies in 2015,weblink CNET, 30 September 2014, Dan Schulman is the current President and CEO, with former eBay CEO John Donahoe serving as chairman. On Jan 31, 2018 eBay announced that, "After the existing eBay-PayPal agreement ends in 2020, PayPal will remain a payment option for shoppers on eBay, but it won’t be prominently featured ahead of debit and credit card options as it is today. PayPal will cease to process card payments for eBay at that time."weblinkweblink After 15 years, eBay plans to cut off PayPal as its main payments processor, Del Rey, Jason, January 31, 2018, Recode, 2018-02-28,

Acquisition of Xoom Corporation

On July 1, 2015, PayPal announced that it was acquiring digital money transfer company Xoom Corporation. PayPal spent $25 a share in cash to acquire the publicly traded Xoom, or about $1.09 billion. The deal was closed in the fourth quarter of 2015. The move strengthened PayPal’s international business, giving it access to Xoom’s 1.3 million active U.S. customers that sent about $7 billion in the 12 months ending on March 31, to people in 37 countries.WEB, PayPal acquires money transfer firm Xoom for $890 million,weblink Fortune, 2016-02-11, NEWS, PayPal Acquires Xoom for Stake in Digital Money Transfers,weblink The New York Times, 2015-07-01, 2016-02-11, 0362-4331, Nick, Wingfield,

Acquisition of Sweden's iZettle

On May 17, 2018, PayPal agreed to purchase Swedish payment processor iZettle for $2.2 billion. This is PayPal's largest acquisition to date and the company claims that it is the in-store expertise and digital marketing strength that will complement its own online and mobile payment services. NEWS,weblink PayPal acquires Swedish payments firm iZettle, 2018-05-17, BBC, 2018-05-18, en-US,

PayPal.Me

On September 1, 2015, PayPal launched their peer-to-peer payment platform "PayPal.Me", a service that allows users to send a custom link to request funds via text, email, or other messaging platforms.WEB, Perez, Sarah, PayPal Launches PayPal.Me, A Simpler Way To Request Money Using Your Own Personalized URL,weblink Tech Crunch, 1 September 2015, Custom links are set to be structured as PayPal.me/username/amountrequested. PayPal.Me was launched in 18 countries including United States, United Kingdom, Germany, Australia, Canada, Russia, Turkey, France, Italy, Spain, Poland, Sweden, Belgium, Norway, Denmark, Netherlands, Austria and Switzerland.WEB, Brian, Matt, PayPal makes it even easier to call in your debts,weblink engadget, 1 September 2015, PayPal had 170 million users, as of September 2015, and the focus of PayPal.Me was to create a mobile-first user experience that enables faster payment sharing than PayPal's traditional tools.

Acquisitions {| class"wikitable sortable"

!Acquisition date!Company!Price!Refs|Jan 28, 2008|Fraud Sciences|$169Mwebsite=www.crunchbase.com|access-date=2017-06-30}}|Oct 6, 2008PayPal Credit>Bill Me Later |$945MDATE=2008-10-06ACCESS-DATE=2017-06-30, en-US, |Apr 20, 2011|Where.com|$135 Mlast=Raoaccess-date=2017-06-30}}|Apr 28, 2011|FigCard| -last=Raoaccess-date=2017-06-30}}|Oct 15, 2011Zong mobile payments>Zong|$240MLAST=MCMAHANDATE=2011-07-07LANGUAGE=EN-US, 2017-06-30, |Jul 17, 2012|card.io| -||Apr 13, 2013|IronPearl| -||Sep 26, 2013Braintree (company)>Braintree|$800M||Sep 26, 2013|Venmo| -||Dec 17, 2013|StackMob| -||Mar 2, 2015|Paydiant| $280M||Mar 5, 2015|CyActive|$60M||Jul 2, 2015|Xoom Corporation| $890M||Aug 19, 2015|Modest Inc| -||Feb 14, 2017|TIO Networks|$233M||Aug 10, 2017|Swift Financial| -DATE=2017-08-14ACCESS-DATE=2017-08-15, en-US, |May 17, 2018|iZettle|$2.2 B||June 19, 2018|Hyperwallet|$400MLAST=BARYWORK=MARKETWATCHLANGUAGE=EN-US, |June 22, 2018|Simility|$120MWEBSITE=WWW.PAYPAL.COM, 2018-06-22, In addition, it was announced on October 2, 2018 that PayPal would be the official jersey sponsor for the Phoenix Suns.weblink March 19, 2019, PayPal announced their partnership with Instagram as part of the company's new checkout feature, "Checkout on Instagram".WEB,weblink PayPal Powers Instagram Checkout, 2019-03-19, PYMNTS.com, en-US, 2019-03-24, WEB,weblink Shopping on Instagram, Ready, Bill, March 19, 2019, www.paypal.com, 2019-03-24, WEB,weblink America’s Next Recession Could Start in Germany, Bhansali, Vineer, www.barrons.com, en-US, 2019-03-24, yes,

Finances

For the fiscal year 2017, PayPal reported earnings of US$1.795 billion, with an annual revenue of US$13.094 billion, an increase of 20.8% over the previous fiscal cycle. PayPal's shares traded at over $55 per share, and its market capitalization was valued at over US$98.2 billion in October 2018.WEB,weblink PayPal Holdings, Inc - AnnualReports.com, www.annualreports.com, 2018-11-25, {| class="wikitable float-left" style="text-align: right;"!Year!Revenuein mil. USD$!Net incomein mil. USD$!Total Assetsin mil. USD$!Price per Sharein USD$!Employees|2012|5,662|778||||2013|6,727|955|19,160|||2014|8,025|419|21,917|||2015|9,248| 1,228|28,881||16,800|2016|10,842|1,401|33,103|38.26|18,100|2017|13,094|1,795|40,774|55.86|18,700

Offices

File:PayPal Headquarters.jpg|thumb|PayPal Operations Center and main office in Omaha, NebraskaOmaha, NebraskaPayPal's corporate headquarters are located in the North San Jose Innovation District of San Jose, California,{{Citation|author=Diana Samuels |publication-date=October 29, 2012 |title=PayPal lays off 325 in effort to speed innovation |periodical=San Jose Business Journal |at=bizjournals.com|url=http://www.bizjournals.com/sanjose/blog/2012/10/paypal-lays-off-325-in-effort-to-speed.html |accessdate=October 30, 2012}} at North First Street campus.WEB,weblink Fast-growing eBay spreads out in North San Jose, Nathan Donato-Weinstein, 30 January 2013, San Jose Business Journal, 11 November 2014, The company's operations center is located in Omaha, Nebraska, which was opened in 1999.WEB,weblink PayPal center in LaVista moves online payments worldwide, Josh Funk, 24 June 2007, JournalStar, 11 November 2014, Virgil Larson, "Local building, global growth: PayPal opens facility, plans to expand staff to keep up with business", Omaha World-Herald, March 8, 2007, 1D. Since July 2007, PayPal has operated across the European Union as a Luxembourg-based bank. The PayPal European headquarters are located in Luxembourg and the international headquarters are in Singapore. PayPal opened a technology center in Scottsdale, Arizona in 2006,WEB,weblink eBay CEO Meets with Arizona Governor over PayPal Tech Center, auctionbytes.com, September 27, 2007, March 1, 2012, and a software development center in Chennai, India in 2007.WEB,weblink eBay, PayPal Open Development Facility in Chennai, efytimes.com, November 5, 2007, March 1, 2012, In October 2007, PayPal opened a data service office on the north side of Austin, Texas,WEB,weblink PayPal open for business, 19 October 2007, Austin Business Journal, 11 November 2014, and also opened a second operations center in La Vista, Nebraska that same year. In 2011, joining similar customer support operations located in Berlin, Germany; Chandler, Arizona; Dublin, Ireland; Omaha, Nebraska; and Shanghai, China; PayPal opened a second customer support center in Kuala Lumpur, Malaysia, and began the hiring process.WEB, Cheon-Fong, Liew, New PayPal Office in Kuala Lumpur, Malaysia (and Hiring!),weblinkweblink" title="web.archive.org/web/20110117120724weblink">weblink yes, 17 January 2011, LiewCF, 26 April 2016, In 2014, PayPal opened a new global center of operations in Kuala Lumpur.WEB, Grand Opening Ceremony - PayPal Global Operations Centre [sic] in Malaysia,weblink glassdoor.co.in, 18 Mar 2014,

Services

{{As of | 2018}}, PayPal operates in 202 markets and has 254 million active, registered accounts. PayPal allows customers to send, receive, and hold funds in 25 currencies worldwideweblink's services allow people to make financial transactions online by granting the ability to transfer funds electronically between individuals and businesses.WEB,weblink How PayPal Works, Grabianowski, Ed, Crawford, Stephanie, How Stuff Works, 23 November 2014, Through PayPal, users can send or receive payments for online auctions on websites like eBay, purchase or sell goods and services, or donate money or receive donations. It is not necessary to have a PayPal account to use the company's services. PayPal account users can set currency conversion option in account settings, instructions.From 2009 to 2016, PayPal operated Student Accounts, allowing parents to set up a student account, transfer money into it, and obtain a debit card for student use. The program provided tools to teach how to spend money wisely and take responsibility for actions.PayPal Creates Student Accounts for Teens. Retrieved October 23, 2010.WEB,weblink PayPal Brings Allowances Into the 21st Century, Brad Stone, 1 December 2008, New York Times, 23 November 2014, PayPal discontinued Student Accounts in August 2016.In November 2009, PayPal opened its platform, allowing other services to get access to its code and to use its infrastructure in order to enable peer-to-peer online transactions.WEB,weblink PayPal's (Partially) Open Platform to Usher in New Payment Models & Apps: Tech News and Analysis, GigaOM, November 3, 2009, January 20, 2011, In 2007, PayPal acquired the online credit product Bill Me Later, Inc., which has since been rebranded as PayPal Credit, and provided services for Comenity Capital Bank, the lender of PayPal Credit accounts. Founded in 2000, Bill Me Later is headquartered in Timonium, Maryland, with additional offices in Hunt Valley, Maryland; Chandler, Arizona; and San Francisco, California. PayPal Credit offers shoppers access to an instant online revolving line of credit at thousands of vendors that accept PayPal, subject to credit approval. PayPal Credit allows consumers to shop online in much the same way as they would with a traditional credit card. The rebranding of Bill Me Later as PayPal Credit also means that consumers can use PayPal Credit to fund transactions virtually anywhere PayPal is accepted.WEB,weblink Bill Me Later, 5 September 2015, In 2015 PayPal agreed that PayPal Credit would pay a $25 million fine to settle a complaint filed in Federal Court by the Consumer Financial Protection Bureau.COURT, Consumer Financial Protection Bureau v. Paypal, Inc., and Bill Me Later, Inc., Case 1:15-cv-01426-RDB, Stipulated Final Judgment and Order, United States District Court for the District of Maryland, 05/21/2015,weblink
The PayPal app is available online or at the iTunes App Store and Google Play. One year after acquiring Braintree, PayPal introduced its "One Touch" service, which allows users to pay with a one-touch option on participating merchants websites or apps.WEB,weblink PayPal Introduces One-Touch Mobile Payments, Thanks to Braintree and Venmo, Jason Del Rey, 19 August 2014, Recode, 23 November 2014, On November 28, 2011, PayPal reported Black Friday brought record mobile engagement including a 538% increase in global mobile payment volume when compared with Black Friday 2010.NEWS, PayPal Cyber Monday Mobile Payment Volume Up Over 500 Percent, TechCrunch, November 28, 2011,weblink In 2012, the company launched "PayPal Here", a small business mobile payment system that includes a combination of a free mobile app and a small card-reader that plugs into a smart phone.WEB,weblink 'PayPal Here' Accepts Payments from iPhones, Emily Price, 15 March 2012, Mashable, 23 November 2014, PayPal launched an updated app for iOS and Android in 2013 that expanded its mobile app capabilities by allowing users to search for local shops and restaurants that accept PayPal payments, order ahead at participating venues, and access their PayPal Credit accounts (formerly known as Bill Me Later).

Business model evolution

PayPal's success in users and volumes was the product of a three-phase strategy described by former eBay CEO Meg Whitman: "First, PayPal focused on expanding its service among eBay users in the US. Second, we began expanding PayPal to eBay's international sites. And third, we started to build PayPal's business off eBay."WEB,weblinkweblink" title="web.archive.org/web/20061116122051weblink">weblink yes, November 16, 2006, Wall Street Folly: eBay: Conference call transcript – 1/18/06, Wallstfolly.typepad.com, January 20, 2011,

Phase 1

In the first phase, payment volumes were coming mostly from the eBay auction website. The system was very attractive to auction sellers, most of which were individuals or small businesses that were unable to accept credit cards, and for consumers as well.In fact, many sellers could not qualify for a credit card Merchant account because they lacked a commercial credit history. The service also appealed to auction buyers because they could fund PayPal accounts using credit cards or bank account balances, without divulging credit card numbers to unknown sellers. PayPal employed an aggressive marketing campaign to accelerate its growth, depositing $10 in new users' PayPal accounts.

Phase 2

Until 2000, PayPal's strategy was to earn interest on funds in PayPal accounts. However, most recipients of PayPal credits withdrew funds immediately. Also, a large majority of senders funded their payments using credit cards, which cost PayPal roughly 2% of payment value per transaction.{{Citation needed|date=November 2017}}To solve this problem, PayPal tailored its product to cater more to business accounts. Instead of relying on interests earned from deposited funds, PayPal started relying on earnings from service charges. They offered seller protection to PayPal account holders, provided that they comply with reimbursement policies. For example, PayPal merchants are either required to retain a traceable proof of shipping to a confirmed address or to provide a signed receipt for items valued over $750.{{Citation needed|date=November 2017}}

Phase 3

After fine-tuning PayPal's business model and increasing its domestic and international penetration on eBay, PayPal started its off-eBay strategy. This was based on developing stronger growth in active users by adding users across multiple platforms, despite the slowdown in on-eBay growth and low-single-digit user growth on the eBay site. A late 2003 reorganization created a new business unit within PayPal—Merchant Services—to provide payment solutions to small and large e-commerce merchants outside the eBay auction community. Starting in the second half of 2004, PayPal Merchant Services unveiled several initiatives to enroll online merchants outside the eBay auction community, including:
  • Lowering its transaction fee for high-volume merchants from 2.2% to 1.9% (while increasing the monthly transaction volume required to qualify for the lowest fee to $100,000)
  • Encouraging its users to recruit non-eBay merchants by increasing its referral bonus to a maximum of $1,000 (versus the previous $100 cap)
  • Persuading credit card gateway providers, including CyberSource and Retail Decisions USA, to include PayPal among their offerings to online merchants.
  • Hiring a new sales force to acquire large merchants such as Dell, Apple's iTunes, and Yahoo! Stores, which hosted thousands of online merchants
  • Reducing fees for online music purchases and other "micropayments"
  • Launching PayPal Mobile, which allowed users to make payments using text messaging on their cell phones

Global reach

PayPal can be used in more than 200 countries/regions.WEB,weblink PayPal Global - All countries and markets - PayPal, PayPal, 28 March 2017, Different countries have different conditions: Send only (Package Service allows sending only, valid in 97 countries), PayPal Zero (package suggests the possibility of enrollment, entry, and withdrawal of funds in foreign currency, but the user can not hold the balance PayPal account, operates in 18 countries), SRW Send - Receive - Withdrawal (the possibility of enrollment, input-output and the ability to keep your PayPal account balance in the currency and to transfer to the card when the user sees fit, operates in 41 countries) and Local Currency (SRW plus opportunity to conduct transactions in local currency, 21 countries).

China

In July 2017, PayPal announced a partnership with Baidu, to allow the Chinese firm’s 100 million mobile wallet users to make payments to PayPal’s 17 million merchants through the Baidu service.WEB,weblink Baidu teams up with PayPal to take its Chinese mobile wallet global {{!, TechCrunch|last=Russell|first=Jon|access-date=2017-07-28}}

Crimea

In January 2015, PayPal ceased operations in the Crimea in compliance with international sanctions against Russia and Crimea.WEB,weblink TASS: Russia - PayPal system stops servicing clients in Crimea, TASS, 5 September 2015,

India

As of March 2011, PayPal made changes to the User Agreement for Indian users to comply with Reserve Bank of India regulations.NEWS, PayPal follows RBI to restrict e-payment to Indian merchants,weblink 16 March 2014, The Economic Times, Jan 29, 2011, The per transaction limit had been set to USD $3,000, since October 14, 2011. However, on July 29, 2013, PayPal increased the per transaction limit to USD $10,000.PayPal India Receiving Limit Increased To $10,000 Per Transaction!. CrazyEngineers. Retrieved on 2013-08-12. This brings the per transaction limit for India in line with the restrictions imposed by PayPal on most other countries.PayPal has disabled sending and receiving personal payments in India, thus forcing all recipients to pay a transaction fee.WEB,weblink Paypal Reversing Transactions of Indian Accounts, 5 September 2015, PayPal plans to make India an incubation center for the company's employee engagement policies. In 2012, PayPal hired 120 people for its offices in Chennai and Bangalore.NEWS, Sengupta, Devina, PayPal plans to hire 1,000 in India,weblink 16 March 2014, The Times of India, Jun 5, 2012, On 8 November 2017, PayPal launched domestic operations under PayPal Payments Private Limited and now provides digital payment solutions for merchants and customers in India.NEWS,weblink PayPal launches domestic payments in India, @businessline, 2018-06-04, en,

Israel and Palestinian Territories

PayPal is available in IsraelWEB,weblink List of country codes where PayPal available, but is not available in the Palestinian territories. Nor can Palestinians working in the West Bank or Gaza access it but Israelis living in settlements in the West Bank can use PayPal. This discrepancy has prompted Palestinian tech companies to seek a policy change from PayPal.WEB,weblink PayPal brushes-off request from Palestinian tech firms to access the platform,

Japan

In late March 2010, new Japanese banking regulations forced PayPal Japan to suspend the ability of personal account holders registered in Japan from sending or receiving money between individuals and as a result are now subject to PayPal's business fees on all transactions.Martyn Williams, PayPal to halt some remittance services in Japan, Compuserve, 30 March 2010 03:16 am ETNew regs force PayPal to stop Japanese personal payments, Finextra, March 30, 2010

Pakistan

In Pakistan, users can use Xoom, a money transfer service owned by PayPal.{{citation|url=https://www.dawn.com/news/1436793|title=PayPal-owned money transfer service to facilitate overseas donations to dam fund: report}} In October 2018, Pakistan's government used Xoom to help crowdsource funds for the purpose of building two dams.{{citation|url=https://www.nytimes.com/2018/10/25/world/asia/pakistan-dam-fund.html|title=Pakistan Tries a New Way to Pay for a Dam: Crowdsourcing}}

Turkey

Eight years after the company first started operating in the country, Paypal ceased operations in Turkey on 6 June 2016 when Turkish financial regulator BDDK denied it a payments license. The regulators had demanded that Paypal's data centers be located inside Turkey to facilitate compliance with government and court orders to block content and to generate tax revenue. PayPal said that the closure will affect tens of thousands of businesses and hundreds of thousands of consumers in Turkey.WEB,weblink PayPal to Exit Turkey After Regulator Denies Payments License, WEB,weblink PayPal to halt operations in Turkey after losing license, impacts ‘hundreds of thousands’,

PayPal Giving Fund

PayPal Giving Fund is a registered charity supported by Paypal that streamlines donations to nonprofit organizations.WEB,weblink PayPal Giving Fund - FAQ, WEB,weblink Corporate Social Responsibility Tips from PayPal, www.businessnewsdaily.com, 2019-01-30, WEB,weblink PayPal Giving Fund Launches In Australia, 2018-11-15, B&T, en-US, 2019-01-30,

Digital marketing with PayPal

PayPal launches different marketing activities in various channels and emphasizes that consumers can use it in different ways.WEB, Jennifer, Faull, PayPal set to launch multi-channel campaign,weblink The Drum, 15 March 2018, en, Paypal's marketing includes the TV commercials, outdoor advertising, Facebook, and display advertisement.WEB, Jennifer, Faull, PayPal set to launch multi-channel campaign,weblink The Drum, 15 March 2018, en, PayPal provides free analytics to traders about the ways that consumers utilise online payments.WEB, Amy, Gesenhues, PayPal's new Marketing Solutions tool sheds light on how shoppers use the online payment platform,weblink Marketing Land, 14 March 2018, 24 October 2017, By the free tracking service, PayPal assists traders to target the consumers. PayPal's code gathers the consumer information which can be installed on the trader's website. Both PayPal and traders get benefit from the free service.PayPal cooperates with "Synchrony Financial" and provides a financial service to PayPal Cashback Mastercard, which offers 2% return cash to customers who are shopping online or on the physical stores by using PayPal.WEB, Tyrone, Stewart, Paypal launches first cash back credit card to target physical stores {{!, Mobile Marketing Magazine|url=http://mobilemarketingmagazine.com/paypal-cashback-mastercard-credit-card|website=MobileMarketing|accessdate=15 March 2018|language=en}} PayPal’s cash back financial service promotes the number of potential customers.Apple allows PayPal as a mode of payment for App Store, Apple Music, iTunes, and iBooks.WEB, Alex, Spencer, Apple brings PayPal to App Store, Apple Music and iTunes for the first time {{!, Mobile Marketing Magazine|url=http://mobilemarketingmagazine.com/apple-brings-paypal-to-app-store-apple-music-and-itunes-for-the-first-time|website=MobileMarketing|accessdate=15 March 2018|language=en}} PayPal can increase usage by the platform of Apple. In addition, PayPal gets revenue from Apple services especially from App Store.WEB, Ayoub, Aouad, PayPal and Apple enter major partnership,weblink Business Insider, 15 March 2018, Customers can use PayPal to purchase by connecting their PayPal payment system to Apple ID accounts.WEB, Alex, Spencer, Apple brings PayPal to App Store, Apple Music and iTunes for the first time {{!, Mobile Marketing Magazine|url=http://mobilemarketingmagazine.com/apple-brings-paypal-to-app-store-apple-music-and-itunes-for-the-first-time|website=MobileMarketing|accessdate=15 March 2018|language=en}}

Regulation

Thiel, a founder of PayPal, has stated that PayPal is not a bank because it does not engage in fractional-reserve banking.WEB,weblink Paypal is Not a Bank, 21 January 2004, Entrepreneurial Thought Leader Speaker Series: ECorner, 24 November 2014, Rather, PayPal's funds that have not been disbursed are kept in commercial interest-bearing checking accounts.NEWS, Chu, Lenora, What PayPal does with your money,weblink 16 March 2014, CNNMoney, February 26, 2008, In the United States, PayPal is licensed as a money transmitter, on a state-by-state basis.FDIC decides PayPal's no bank. ZDNet (March 13, 2002). Retrieved on 2013-08-12.WEB,weblink Bepress.com, January 20, 2011, But state laws vary, as do their definitions of banks, narrow banks, money services businesses, and money transmitters. Although PayPal is not classified as a bank, the company is subject to some of the rules and regulations governing the financial industry including Regulation E consumer protections and the USA PATRIOT Act.Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism (USA Patriot Act) Act of 2001, Pub. L. No. 107-56, 115 Stat. 272 (2001) The most analogous regulatory source of law for PayPal transactions comes from peer-to-peer (P2P) payments using credit and debit cards. Ordinarily, a credit card transaction, specifically the relationship between the issuing bank and the cardholder, is governed by the Truth in Lending Act (TILA) 15 U.S.C. §§ 1601-1667f as implemented by Regulation Z, 12 C.F.R. 226, (TILA/Z). TILA/Z requires specific procedures for billing errors, dispute resolution, and limits cardholder liability for unauthorized charges.Margaret Jane Radin et al., Internet Commerce The Emerging Legal Framework 1174–1175 Foundation Press (2d ed. 2006) Similarly, the legal relationship between a debit cardholder and the issuing bank is regulated by the Electronic Funds Transfer Act (EFTA) 15 U.S.C. §§ 1693-1693r, as implemented by Regulation E, 12 C.F.R. 205, (EFTA/E). EFTA/E is directed at consumer protection and provides strict error resolution procedures. However, because PayPal is a payment intermediary and not otherwise regulated directly, TILA/Z and EFTA/E do not operate exactly as written once the credit/debit card transaction occurs via PayPal. Basically, unless a PayPal transaction is funded with a credit card, the consumer has no recourse in the event of fraud by the seller.In 2008, PayPal Europe was granted a Luxembourg banking license, which, under European Union law, allows it to conduct banking business throughout the EU.Article 23 of the EU's Banking Directive (Directive 2006/48/EC). It is therefore regulated as a bank by Luxembourg's banking supervisory authority, the Commission de Surveillance du Secteur Financier (CSSF).WEB,weblink PayPal Obtains Bank Charter for European Union, Paymentsnews.com, February 15, 2012, WEB, Stevenson, Tom, PayPal becomes a bank to fight off Google,weblink The Daily Telegraph, September 24, 2012, WEB,weblink PayPal becomes a Bank, no longer under FSA : TameBay : eBay & ecommerce made easy, TameBay, May 15, 2007, February 15, 2012, All of the company's European accounts were transferred to PayPal's bank in Luxembourg in July 2007.WEB, Holahan, Catherine,weblink Businessweek.com, Bloomberg BusinessWeek, June 15, 2007, January 20, 2011, Prior to this move, PayPal had been registered in the United Kingdom as PayPal (Europe) Ltd, an entity which was licensed as an Electronic Money Issuer with the UK's Financial Services Authority (FSA) from 2004. This ceased in 2007, when the company moved to Luxembourg.WEB,weblink FSA.gov.uk, FSA.gov.uk, January 20, 2011, In India, as of January 2010, PayPal has no cross-border money transfer authorization. In The New York Times article "India's Central Bank Stops Some PayPal Services", Reserve Bank of India spokesman Alpana Killawalla stated: "Providers of cross-border money transfer service need prior authorization from the Reserve Bank under the Payment and Settlement Systems Act, PayPal does not have our authorization."NYtimes.com The New York Times, India's Central Bank Stops Some PayPal Services, by Heather Timmons and Claire Cain Miller, February 10, 2010 PayPal is not listed in the "Certificates of Authorisation issued by the Reserve Bank of India under the Payment and Settlement Systems Act, 2007 for Setting up and Operating Payment System in India".RBI.org.in {{webarchive|url=https://web.archive.org/web/20100219072245weblink |date=February 19, 2010 }} Certificates of Authorisation issued by the Reserve Bank of India under the Payment and Settlement Systems Act, 2007 for Setting up and Operating Payment System in IndiaPaisaPay is an Indian sister service to PayPal, and is also owned by eBay.WEB, Ebay Helpfile on Paisapay, Ebay.in help file on Paisapay,weblink October 15, 2013, PaisaPay makes possible payments from abroad by PayPal account holders to Indian sellers on eBay.in.In Australia, PayPal is licensed as an authorised deposit-taking institution (ADI) and is thus subject to Australian banking laws and regulations.WEB,weblink Authority to carry on banking business, Banking Act 1959,

Safety and protection policies

The PayPal Buyer Protection Policy states that the customer may file a buyer complaint if he or she did not receive an item or if the item he or she purchased was significantly not as described. The customer can open a dispute within 180 days (for registered UK residents 180 days, changed 14 June 2014) from the date of payment and escalate it to a claim within 20 days from opening the dispute. If the buyer used a credit card, he or she might get a refund via chargeback from his or her credit-card company. However, in the UK, where such a purchaser is entitled to specific statutory protections (that the credit card company is a second party to the purchase and is therefore equally liable in law if the other party defaults or goes into liquidation) under Section 75 Consumer Credit Act 1979, the purchaser loses this legal protection if the card payment is processed via PayPal.WEB, Kukiewicz, Julia,weblink Choose.net, Choose.net, November 1, 2011, November 1, 2011, Also, the Financial Ombudsman Service position is that section 75 protection does not apply where PayPal or any eMoney service becomes involved in the credit card transaction. This leaves consumers with no recourse to pursue their complaint with the Financial Ombudsman Service. They only have recourse with the courts. However, The key issues which determine the applicability of section 75 are identified very clearly in Office of Fair Trading v Lloyds TSB Bank Plc and others [2006] EWCA Civ 268 7 and the Bank of Scotland v Alfred Truman (a firm) [2005] [EWHC] 583 (QB). This is a legal authority that section 75 protection does exist where one has paid on credit card for a product, via an eMoney service.WEB, Miloseski-Reid, Paul,weblink Home Affairs Committee, publications.parliament.uk, July 29, 2013, June 13, 2015, According to PayPal, it protects sellers in a limited fashion via the Seller Protection Policy. In general, the Seller Protection Policy is intended to protect the seller from certain kinds of chargebacks or complaints if the seller meets certain conditions including proof of delivery to the buyer. PayPal states the Seller Protection Policy is "designed to protect sellers against claims by buyers of unauthorized payments and against claims of non-receipt of any merchandise". The policy includes a list of "Exclusions" which itself includes "Intangible goods", "Claims for receipt of goods 'not as described{{'"}}, and "Total reversals over the annual limit".WEB,weblink Buyer Protection & Seller Protection, PayPal, 24 November 2014, There are also other restrictions in terms of the sale itself, the payment method and the destination country the item is shipped to (simply having a tracking mechanism is not sufficient to guarantee the Seller Protection Policy is in effect). The PayPal Seller Protection Policy does not provide the additional consumer protection afforded by UK consumer legislation (e.g., Sale of Goods Act) and in addition, it cannot be enforced in the Courts because PayPal operates from Luxembourg, outside all three of the UK legal jurisdictions.WEB,weblink PayPal User Agreement, 8 October 2014, PayPal, 24 November 2014,

Security

Security token

In early 2006, PayPal introduced an optional security key as an additional precaution against fraud.WEB,weblink Researchers Discover Vulnerability in PayPal's Two-Factor Authentication, Kate Vinton, 25 June 2014, Forbes, 24 November 2014, A user account tied to a security key has a modified login process. Account holders enters their login ID and password as normal but are then prompted to enter a six-digit code provided by a credit card sized hardware security key or a text message sent to the account holder's mobile phone. For convenience, users may append the code generated by the hardware key to their password in the login screen. This way they are not prompted for it on another page. This method is required for some services, such as when using PayPal through the eBay application on iPhone.This two-factor authentication is intended to make it difficult for an account to be compromised by a malicious third party without access to the physical security key, although it does not prevent so-called Man in the Browser (MITB) attacks. However, the user (or malicious third party) can alternatively authenticate by providing the credit card or bank account number listed on their account. Thus the PayPal implementation does not offer the security of true two-factor authentication.WEB,weblink Keep your PayPal account safer with two-factor authentication, Nick Mediati, 29 October 2013, TechHive, 24 November 2014,

MTAN

It is also possible to use a mobile phone to receive an mTAN (Mobile Transaction Authentication Number) via SMS.WEB, PayPal Security Key – PayPal,weblink August 18, 2009, Use of a security code that is sent to the account holder's mobile phone is currently free.MoonlightCEO.com Moonlight CEO, PayPal Secrets, October 28, 2013

Fraud

As early as 2001, PayPal had substantial problems with online fraud, especially international hackers who were hacking into PayPal accounts and transferring small amounts of money out of multiple accounts. Standard solutions for merchant and banking fraud might use government criminal sanctions to pursue the fraudsters. But with PayPal losing millions of dollars each month to fraud while experiencing difficulties with using the FBI to pursue cases of international fraud, PayPal developed a private solution: a "fraud monitoring system that used artificial intelligence to detect potentially fraudulent transactions. ... Rather than treating the problem of fraud as a legal problem, the company treated it as a risk management one."JOURNAL, Stringham, Edward, PayPal's Private Governance, The Freeman, March 4, 2013,weblink March 4, 2013, NEWS, Morisy, Michael, How PayPal Boosts Security with Artificial Intelligence,weblink 28 January 2016, MIT Technology Review, 25 January 2016,

150,000 PayPal cards frozen

In 2015, 150,000 Spanish card holders had their funds frozen in an apparent fraud case involving a PayPal service provider, Younique Money, which was the de facto administrator of the cards. Previously, PayPal had charged €15 to all its card users without authorization (150,000 users). As of March 2015 most funds had not been returned.WEB,weblink Paypal prepago deja de estar operativa, 5 September 2015, WEB,weblink OCU denuncia a YoUnique Money ante el Banco de España, Cadena Ser, 6 March 2015, Cadena Ser, 5 September 2015, WEB,weblink El Banco de España retira la licencia a Younique Money para emitir tarjetas Paypal, LA VANGUARDIA, 5 September 2015,

PayPal MyCash Reloadable Card Embezzlement

PayPal MyCash cards (PPMCC) are purchased and loaded at retail and pharmacy stores in the US. These cards are provided by the corporation InComm. Funds can only be loaded to PayPal accounts, and are done so by scratching off silvering on the rear of the card to reveal a secure PIN. It has been discovered that these secure PIN numbers are stored plaintext in a database, accessible to many InComm IT employees. Employees have taken PINs and loaded or traded them for their own purposes. Meanwhile, victims have their claims investigated by the company ITC Financial Licenses under InComm, with a very broken model which blames victims as participants in Victim Assisted Fraud. The extent of this situation is not yet known, but a victim with a small blog was able to find $5000 in victims while researching his own case to ultimately prove this. A video reveals a PIN number being known before silvering has been scratched off, and the victim was able to trace the account one of the cards was loaded to back to a former InComm Database Administrator.WEB,weblink Billion Dollar PayPal Partner InComm Got Busy Victim Blaming Me While I Got Busy Finding Their Fatal Security Flaw and Embezzlers, 17 May 2016,

Criticism

{{See also|Criticism of eBay}}In 2003, PayPal voluntarily ceased serving as a payment intermediary between gambling websites and their online customers. At the time of this cessation, it was the largest payment processor for online gambling transactions. In 2010, PayPal resumed accepting such transactions, but only in those countries where online gambling is legal, and only for sites which are properly licensed to operate in said jurisdictions.WEB,weblink Internet bingo guide to PayPal, internet-bingo.co, October 30, 2011, November 2, 2011, If an account is subject to fraud or unauthorized use, PayPal puts the "Limited Access" designation on the account. PayPal has had several notable cases in which the company has frozen the account of users such as Richard Kyanka, owner of the website Something Awful, in September 2005,WEB,weblink E-Commerce News: Security: Feds Investigating Fraudulent Katrina-Related Web Sites, Ecommercetimes.com, January 20, 2011, Cryptome in March 2010,WEB, Orlowski, Andrew,weblink Theregister.co.uk, Theregister.co.uk, March 8, 2010, January 20, 2011, WEB, Orlowski, Andrew,weblink Theregister.co.uk, Theregister.co.uk, March 10, 2010, January 20, 2011, WEB, Orlowski, Andrew,weblink Theregister.co.uk, Theregister.co.uk, March 16, 2010, January 20, 2011, or April Winchell, the owner of Regretsy, in December 2011. The account was reinstated, and PayPal apologized and donated to her cause.NEWS,weblink PayPal Rains on Regretsy's Secret Santa Campaign Over Use of Wrong Button, The Consumerist, December 5, 2011, November 6, 2011, Morran, Chris, In September 2010, PayPal froze the account of a Minecraft developer, Markus Persson. Persson stated publicly that he had not received a clear explanation of why the account was frozen, and that PayPal was threatening to keep the money if they found anything wrong. His account contained around €600,000.WEB,weblink PayPal Freezes Minecraft Dev's 600k Euros, Rock, Paper, Shotgun, January 20, 2011, PayPal's partner MasterCard ceased taking donations to WikiLeaks in 2010, and PayPal also suspended, and later permanently restricted, payments to the website after the U.S. State Department deemed WikiLeaks activities as illegal. Online supporters and activists retaliated by subjecting PayPal and MasterCard, along with other companies, to coordinated cyber attacks.NEWS,weblink London, The Guardian, Esther, Addley, Josh, Halliday, Operation Payback cripples MasterCard site in revenge for WikiLeaks ban, December 8, 2010, December 28, 2014, In February 2011 PayPal (wikt:unbanned|unbanned) the account of a website that supports Iraq War resisters after it had enough information to fulfill its know your customer guidelines. The Chelsea Manning Support Network claimed the backdown was a reaction to a petition to the company to reinstate the account.WEB,weblink Lance Whitney, PayPal reinstates Bradley Manning support group account, February 25, 2011, CNET, December 28, 2014, As of December 2011, PayPal is involved in several class-action lawsuitsWEB,weblink Litigation Over PayPal Holds Languishes in Court, Kenneth Corbin, 21 January 2014, eCommerce Bytes, 24 November 2014, yes,weblink" title="web.archive.org/web/20150723132101weblink">weblink July 23, 2015, mdy-all, in a controversy over their policy of holding 30% of vendor transactions for 90 days for some merchants and sellers, which PayPal argues is intended to make funds available to customers in the event that a transaction is found to be fraudulent; to provide PayPal the funds to refund the seller.WEB, AlterNet / By Simon Waxman,weblink How Pay-Pal Squeezes Merchants with Unfair and Likely Illegal Business Practices | Investigations, AlterNet, December 18, 2011, February 15, 2012, In May 2013, PayPal declined to pay a reward offered in its Bug Bounty ProgramWEB,weblink PayPal, Security Researchers Bug Bounty Program, May 27, 2013, to a 17-year-old German student who discovered a cross-site scripting flaw on its site. The company took the position that because the student was under 18 years old he did not qualify to participate in the program in violation of the program's terms and conditions.WEB,weblink PayPal denies teenager reward for finding website bug, PCWorld, May 28, 2013, May 29, 2013, In August 2013, entrepreneurs who had used PayPal to collect the funds they raised on crowdfunding platforms like Kickstarter and Indiegogo reported difficulty in being able to withdraw the money. Most notable victims are Ouya, GlassUp (a rival to Google Glass), and Mailpile.NEWS,weblink GlassUp raised $100K on Indiegogo – but PayPal is refusing to pay up, August 15, 2013, Venture Beat, August 14, 2013, WEB,weblink PayPal Freezes Campaign Funds, September 5, 2013, Mailpile, September 5, 2013, As of January 2015, a class-action lawsuit against PayPal has been filed in Israel,WEB,weblink 5 January 2015, Globes, 5 January 2015, ייצוגית ב-154 מ' ש': פייפאל חוסמת חשבונות באופן שרירותי, claiming that they arbitrarily freeze accounts and hold funds for up to 180 days without paying interest and thereby directly profit from it. The lawsuit requests that PayPal be declared a monopoly and thus regulated accordingly.In May 2014 PayPal blocked the account of a Russian human rights organisation "RosUznik", which supported political prisoners arrested at Bolotnaya Square case.WEB,weblink PayPal Blocks Donations for Printing Boris Nemtsov’s Ukraine War Report · Global Voices, Global Voices, 5 September 2015, WEB,weblink Russian campaigning website snared in internet controls, Financial Times, 5 September 2015, In April 2015 The Guardian reported PayPal blocking the account of London-based human rights group Justice for Iran.WEB,weblink PayPal blocks Iranian human rights group's account over sanctions, The Guardian, 22 April 2017, In May 2015 PayPal blocked an account intended to raise money for the distribution of Boris Nemtsov's report "Putin. War".WEB,weblink Paypal Blocks Russian Account Linked to Nemtsov Report on Ukraine - News, The Moscow Times, 5 September 2015, WEB,weblink Boris Nemtsov's parting shot, The Economist, 5 September 2015, The explanation by PayPal was that "PayPal does not offer the opportunity to use its system for collecting funds to finance the activities of political parties or for political aims in Russia", through PayPal's Acceptable Use Policy does not mention financing for political goals.WEB,weblink PayPal Blocks Donations for Printing Boris Nemtsov’s Ukraine War Report · Global Voices, Global Voices, 5 September 2015, Non-governmental organization Freedom House issued a statement that "PayPal should immediately lift this ban, to help, rather than hinder, press freedom in Russia."WEB,weblink PayPal Blocks Donations for Report on Russian Actions in Ukraine, 5 September 2015, In 2016, PayPal generated controversy after it was discovered that one of its founders, Peter Thiel, had funded a lawsuit brought by Hulk Hogan against Gawker. Thiel may have benefited from the $140 million lawsuit that was decided in favor of the former wrestler.A Startup Backed by Peter Thiel Makes Bankrolling Civil Lawsuits Easy By 2016, ConsumerAffairs had received over 1,200 consumer complaints relating to PayPal policies.Consumer Complaints & Reviews Consumers have also launched numerous anti-PayPal Facebook sites and Twitter accounts to air their complaints.Stuck in A Dispute Between PayPal and Itself In February 2017, PayPal froze the account of News Media Canada, a Canadian trade association, in response to a payment from The Reminder, a Flin Flon, Manitoba community newspaper, intended to cover the fee for the Reminder's submission of articles for consideration in a nationwide journalism contest run by News Media Canada, including one discussing Syrian refugees. PayPal cited United States regulations as a reason for flagging the transaction between Canadian entities.PayPal freezes Canadian media company's account over a story about Syrian familyIn September 2018, PayPal banned journalist Alex Jones and his website Infowars. They claimed his site has content that was hateful and discriminatory against certain religious groupsweblink

Litigation

In March 2002, two PayPal account holders separately sued the company for alleged violations of the Electronic Funds Transfer Act (EFTA) and California law. Most of the allegations concerned PayPal's dispute resolution procedures. The two lawsuits were merged into one class action lawsuit (In re: PayPal litigation). An informal settlement was reached in November 2003, and a formal settlement was signed on June 11, 2004. The settlement requires that PayPal change its business practices (including changing its dispute resolution procedures to make them EFTA-compliant), as well as making a US$9.25 million payment to members of the class. PayPal denied any wrongdoing.WEB,weblink Settlement Agreement, June 11, 2004, In June 2003, Stamps.com filed a lawsuit against PayPal and eBay claiming breach of contract, breach of the implied covenants of good faith and fair dealing, and interference with contract, among other claims. In a 2002 license agreement, Stamps.com and PayPal agreed that Stamps.com technology would be made available to allow PayPal users to buy and print postage online from their PayPal accounts. Stamps.com claimed that PayPal did not live up to its contractual obligations and accused eBay of interfering with PayPal and Stamps.com's agreement, hence Stamp.com's reasoning for including eBay in the suit.NEWS,weblink Technology Briefing, Internet: Stamps.com Files Breach Of Contract Suit Against eBay, 26 June 2003, The New York Times, 24 November 2014, WEB,weblink Stamps.com Asserts Breach of Contract Claim Against PayPal and eBay, April 23, 2008, Craig Comb and two others filed a class action against PayPal in Craig Comb, et al. v. PayPal, Inc.. They sued, alleging illegal misappropriation of customer accounts and detailed their customer service experiences, including freezing deposited funds for up to 180 days until disputes were resolved by PayPal. PayPal argued that the plaintiffs were required to arbitrate their disputes under the American Arbitration Association's Commercial Arbitration Rules. The court ruled against PayPal, stating that "the User Agreement and arbitration clause are substantively unconscionable under California law."WEB,weblink Comb v. PayPal Inc., January 21, 2007, In September 2002, Bank One Corporation sued PayPal for allegedly infringing its cardless payment system patents.PayPal Hit With Patent Infringement Lawsuit {{webarchive|url=https://web.archive.org/web/20120107065400weblink |date=January 7, 2012 }} – PC World, September 10, 2002 The following year, PayPal countersued, claiming that Bank One's online bill-payment system was an infringement against PayPal's online bill-payment patent, issued in 1998.NEWS,weblink Internet: PayPal Sues Bank One Over Patent Infringement, April 23, 2008, The New York Times, The two companies agreed on a settlement in October 2003.eBay, Bank One Settle Patent Suit – Law360, October 20, 2003In November 2003, AT&T Corporation filed suit against eBay and PayPal claiming that their payment systems infringed an AT&T patent, filed in 1991 and granted in 1994.WEB,weblink Paul, Festa, AT&T sues eBay, PayPal over patent, April 23, 2008, The case was settled out of court the following month, with the terms of the settlement undisclosed.eBay, Tumbleweed settle patent suit – CNET, December 23, 2003In June 2011, PayPal and Israel Credit Cards-Cal Ltd. were sued for NIS 16 million. The claimants accused PayPal of deliberately failing to notify its customers that ICC-Cal was illegally charging them for currency conversion fees.NEWS, Katzovitch, Guy, ICC-Cal, Paypal sued in Tel Aviv court for NIS 16m,weblink June 23, 2011, Globes, June 22, 2011, A NIS 16 million lawsuit was filed yesterday with the Tel Aviv District Court against Israel Credit Cards-Cal Ltd. (ICC-Cal) (Visa) and PayPal Inc., and the claimants have asked the court to recognize it as a class-action suit., A class-action lawsuit filed in 2010 was settled in 2016, in which the plaintiffs contested PayPal's "holds" on funds. PayPal has proposed a settlement in the amount of $3.2 million in Zepeda v. PayPal which has yet to be ratified. As part of the settlement, the company agreed to change some of its policies.PayPal Agrees to Change Business Practices in Lawsuit Settlement

CFPB consent

On 21 May 2015 PayPal agreed that PayPal Credit would pay a $25 million fine to settle a complaint filed in Federal Court by the Consumer Financial Protection Bureau.COURT, Consumer Financial Protection Bureau v. Paypal, Inc., and Bill Me Later, Inc., Case 1:15-cv-01426-RDB, Stipulated Final Judgment and Order, United States District Court for the District of Maryland, 05/21/2015,weblink The complaint alleged that consumers using PayPal were signed up for PayPal credit accounts without their knowledge nor consent. It alleged that PayPal had promised discounts and payment options the consumers never received, and that users trying to sign up for the regular, non-credit, PayPal accounts were signed up for credit accounts instead.NEWS, Marte, Jonnelle, CFPB seeks to fine PayPal $25 million over credit allegations,weblink 21 Jan 2016, The Washington Post, May 19, 2015, The complaint was filed in the United States District Court for the District of Maryland, which ordered PayPal Credit to refund $15 million to consumers and to pay a $10 million fine.

See also

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References

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External links

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