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Cox Communications
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}}Cox Communications (also known as Cox Cable and formerly Cox Broadcasting Corporation, Dimension Cable Services and Times-Mirror Cable) is an American privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States,WEB,weblink NCTA Top 25 MSO's, Ncta.com, 2013-12-29, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers,WEB,weblink Cox 2007 Q2 News Release, Phx.corporate-ir.net, 2012-06-22, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.WEB, Leichtman Research Group,weblink PDF, Research Notes, First Quarter, 2012, 6, Cox (#7) with 3,170,000 residential phone lines, 2012-09-28, Cox is headquartered at 6205 Peachtree Dunwoody Rd in Sandy Springs, Georgia, U.S., in the weblink Cox Communications Atlanta Headquarters, 2009-04-22, {{COI source ">date=September 2012}}

History

missing image!
- Coxcommunications.svg|thumb|150px|Original version of current corporate logo, used from 1996 through 2007File:COX Communications trailer (2006 SNUPY Awards).jpg -
Cox Enterprises expanded into the cable television industry in 1962 by purchasing a number of cable systems in Lewistown, Lock Haven and Tyrone (all in Pennsylvania), followed by systems in California, Oregon and Washington. The subsidiary company, Cox Broadcasting Corporation (renamed to Cox Communications in 1982), was not officially formed until 1964, when it was established as a public company traded on the New York Stock Exchange. It was taken private by Cox Enterprises in 1985.In 1993, Cox began offering telecommunication services to businesses it was the first multiple system cable operator to do so. This eventually grew into Cox Business, which now represents $1 billion in annual revenue. In 1995, Cox acquired the Times Mirror cable properties.Times-Mirror and Cox Sign Deal for Cable-TV MergerIn 1997, Cox became the first multiple system cable operator to offer phone services to customers following the 1996 Telecom Act. Two years later in 1999, Cox acquired the cable television assets of Media General in Fairfax County and Fredericksburg, Virginia. The following year, Cox Communications acquired Multimedia Cablevision with assets in Kansas, Oklahoma and North Carolina.In 2004, the Fairfax County Board of Supervisors found Cox Communications guilty of violating an agreement with the county which stated that all homes served by Cox within Fairfax County would be digital ready with the new fiber optic network by June 2003. When this term expired with less than 30% of the county having been completed, the Board of Supervisors decided to fine Cox $100 per day from the originally agreed completion date, until work was completed on January 2006. The Board also forbade Cox from raising rates to recover the cost of the fine for a period of 10 years from the actual completion date. The total fine was approximately $93,000.WEB,weblink Fairfax County archives for Fiscal Year 2004, 2010-06-25, By November 1, 2005, Cox announced the sale of all of its Texas, Missouri, Mississippi and North Carolina properties, as well as some systems in Arkansas, California, Louisiana and Oklahoma to Cebridge Communications. The sale closed in 2006 and those systems were transitioned by their new owner from Cox branding to Suddenlink Communications.{{Citation needed|date=February 2018}}On May 14, 2007, Cox announced that they had sold their investment in Discovery Communications for the Travel Channel, related assets, and $1.3 billion.WEB,weblink Press release announcing sale of the Travel Channel to Cox Communications, In 2007, DiversityInc magazine named Cox Communications #25 in its Top 50 Companies for Diversity. Cox climbed to the sixth position on Diversity Inc.'s 2008 list.WEB,weblink The 2008 DiversityInc Top 50 Companies for Diversity, 2008-04-06, Also in 2008, Cox was named #8 on the Top 10 Companies for African Americans.WEB,weblink No. 25: Cox Communications, Diversityinc.com, 2012-06-22, Two years later, on November 19, 2010, Cox began offering wireless services in Orange County, California; Omaha, Nebraska; and, in Hampton Roads, Virginia.{{Citation needed|date=February 2018}}In February 2011, Cox Communications completed its Alternative Energy ProjectCox Community. Ww2.cox.com (2013-08-06). Retrieved on 2013-12-09. which included two fuel cell installations at each of the company’s San Diego, CA and Rancho Santa Margarita, CA headquarters.Cox Communications installs four 400kW fuel cells in California - The Hydrogen Journal. H2journal.com. Retrieved on 2013-12-09. Two separate PureCell System 400 kilowatt installations will generate enough onsite power to reduce the company’s dependence of the local power grid and decrease its carbon footprint.Cox Communications Partners with UTC Power to Install Fuel Cells in California - SOUTH WINDSOR, Conn., Feb. 7, 2011/PRNewswire/. Prnewswire.com. Retrieved on 2013-12-09.In September 2011, Cox Home Security was added to their suite of products listed on their website.WEB,weblink Home Security: Home Protection. Life Connection - serving Arizona | Cox Communications, ww2.cox.com, 2012-06-22, {{COI source |date=September 2012}} This new service uses advanced technologies similar to the home security products offered by other MSOs such as Comcast.{{citation needed|date=April 2013}}In August, 2013, Cox launched their Contour TV product and completed rollout early September, 2013. The product integrates HD DVR, TV, iPad, and extra room set-top boxes that utilize user profiles to suggest viewing recommendations.WEB,weblink Cox completes rollout of Contour TV service, HD Report, 2011-09-03, 2013-09-15, In 2016, Cox Business reached 3 billion in annual revenue.

Other business units

(File:Cox communications digi.png|thumb|Cox Communications' "Digeez" mascot, also more commonly known as a "Digital friend.")
  • Cox Business: Provides business level video, voice and Internet services.
  • Cox Media: Advertising sales
  • Travel Media, Inc. (Sold): Travel Channel and TravelChannel.com (35%; joint venture with Scripps Networks).NEWS,weblink Cox Communications Announces Definitive Agreement for Joint Ownership of Travel Channel Media With Scripps Networks Interactive, Reuters, 2012-01-07, 5 November 2009,

Cox Charities

Cox Communications Virginia created the philanthropic Cox Charities to annually provide grants to nonprofits serving youth. The organizations must have education programs that focus on science and technology, literacy, mentoring and other areas.WEB,weblink 15 Virginia Nonprofits Awarded $150,000 from Cox Charities To Support Youth Education Initiatives in Virginia, Communications, Cox, www.prnewswire.com, en, 2017-05-02, In the 2016-2017 program, 15 nonprofits received a total of $150,000.WEB,weblink 15 Virginia Nonprofits Awarded $150,000 from Cox Charities To Support Youth Education Initiatives in Virginia, Communications, Cox, www.prnewswire.com, en, 2017-04-28, They were:
  • An Achievable Dream
  • ForKids
  • Horizons Hampton Roads
  • REACH
  • The Salvation Army - Hampton Roads Area Command
  • The UP Center
  • Virginia Peninsula Foodbank
  • Educacion Para Nuestro Futuro
  • Main Street Child Development Center
  • Hopecam
  • Fairfax Futures
  • Literary Council of Northern Virginia
  • Boys and Girls Clubs of Southwest Virginia
  • Child Health Investment Partnership of Roanoke Valley
  • Total Action for Progress
Other state branches of Cox Communications also donate money annually through a Community Investment Grant program. The money comes from employees and goes to 501(c)(3) organizations. The organizations will differ from state to state, and year to year, but usually also have a focus on education, technology, social issues, and the arts.NEWS,weblink Final days to apply for 2017 Cox Charities grants, EndPlay, 2017-04-19, KOKI, 2017-05-02, en-US, These programs can be found in Oklahoma (nearly $165,000 in 2017),NEWS,weblink Final days to apply for 2017 Cox Charities grants, EndPlay, 2017-04-19, KOKI, 2017-05-02, en-US, Arkansas (nearly $100,000 in 2017),NEWS,weblink Cox employees to award grants to nonprofits, HarrisonDaily.com, 2017-05-02, Nebraska and Iowa (nearly $90,000 in 2017),NEWS,weblink Cox Charities accepting applications for 2017 grants, ksidzyik@nonpareilonline.com, Krystal Sidzyik, The Daily Nonpareil - Council Bluffs, Iowa, 2017-05-02, en, and the Southeast region, including parts of Louisiana, Florida's Gulf Coast, Central Florida and Middle Georgia.NEWS,weblink Cox Charities awards $10,000 to the ARC, News, Special to the Daily, Northwest Florida Daily News, 2017-05-02, en,

Privatization

In 2004, Cox Enterprises announced its intention to purchase those shares of Cox Communications which it did not already own. A $6.6 billion tender offer was completed in December of that year, and Cox Communications has been a wholly owned subsidiary ever since.WEB,weblink System Dominoes - 5/2/2005 - Multichannel News, Multichannel.com, 2012-06-22, This was the second time Cox Communications was taken private by Cox Enterprises.

Residential services

Cox Cable TV

Cox distributes standard definition and high-definition cable television programming, including Digital Cable.WEB,weblink Cox Communications - High Speed Internet services in Cox Communications, Cox.com, 2012-06-22, {{COI source |date=September 2012}} Cox launched Digital Cable on its Orange County system in 1997. In February 2008, Cox started to implement switched digital video (SDV) technology in some of their markets.WEB,weblink Cox moving 100 channels to on-demand format, Gadgetress.freedomblogging.com, 2009-11-13, 2012-06-22, In late 2014, Cox started notifying customers in their Connecticut market that they would be moving to an All Digital Video platform, requiring a small digital adapter (termed a Cox Mini-Box) for televisions that were previously connected to an analog only signal.This same notification was extended to Oklahoma in 2016.

Digital video recorder

Cox offers digital video recorder service, provided using Motorola,WEB,weblink Cox Faces HDTV Set-Top Shortages - 2/6/2008 11:47:00 AM - Multichannel News, Multichannel.com, 2012-06-22, Scientific-Atlanta, Cisco, or previously MoxiWEB, RE: Cable Card,weblink Cox Support Forums, equipment depending on the local market.

On Demand

Cox offers video on demand service in the majority of its markets under the name On Demand. On Demand offerings are fairly standardized, portal-based, and carry VODnets like The Ski Channel, and includes HD offerings and replays of major network series.WEB,weblink NBC Shows to Be Available On-Demand for Cox Subscribers - 9/24/2007 12:53:00 PM - Broadcasting & Cable, Broadcastingcable.com, 2012-06-22,

Cox High Speed Internet

As of 2013, Cox offers cable internet service to over 21.8 million people across 18 states, making it the 4th largest provider of cable internet service in the US (based on coverage area).{{citation needed|date=August 2016}}Cox offers five levels of high-speed Internet in all of its markets: Starter, Essential, Preferred, Premier, and Ultimate (Their speed tier with download speeds up to 300 Mbit/s.) Cox initially launched high-speed Internet in 1996 in its Orange County infrastructure.WEB,weblink Joe Rooney: Making a Bundle - 12/10/2007 - Broadcasting & Cable, Broadcastingcable.com, 2012-06-22, Cox licensed the PowerBoost technology from Comcast in 2007 and offers it on the Preferred, Premier, and Ultimate levels of service.WEB,weblink Cox High Speed Internet Customers Get PowerBoost(TM) {{pipe, Free Online Library |publisher=Thefreelibrary.com |date= |accessdate=2012-06-22}} Top service download speeds are between 15 and 300 Mbit/s. "Soft" monthly bandwidth caps are listed for all four levels of service, (2 TB/month download being the largest), yet Cox currently does now as of 2017 charge customers for going beyond these limits.WEB,weblink Limitations of Service, Cox.com, 2012-06-22, {{COI source |date=September 2012}} In 2011, the FCC released the "Measuring Broadband America" report where it was revealed that many broadband providers provided lower than advertised internet speeds to their consumers. Analysis of the report data showed that Cox Cable only delivered 83.4% of its advertised internet speed (on speeds above 3Mbit/s) to its customers.WEB,weblink FCC data shows customers aren't always getting the broadband they pay for, Getbroadband.org, 2012-06-22, Cox High Speed Internet won the PC Magazine Readers' Choice Award for High Speed Internet in 2003, 2004, 2005, 2007, and 2011.NEWS,weblink PC Magazine, Sascha, Segan, Trustworthy Tech, October 31, 2007, Cox blocks incoming traffic on port 80 for residential customers,WEB,weblink Ports Blocked or Restricted by Cox High Speed Internet, ww2.cox.com, April 6, 2014, April 6, 2014,weblink" title="web.archive.org/web/20140407050718weblink">weblink April 7, 2014, no, mdy, making it difficult for them to run web servers.In September 2011, Cox announced the availability of a data usage meter for customers to check their data usage. {{As of | October 2012}}, Cox does charge customers who exceed their usage amount each month. It is unknown if this policy will change in the future.WEB,weblink Cox Usage Meter Hits more markets, Dslreports.com, 2012-09-22, In 2014, Cox announced they would begin offering 1 Gbit/s internet speeds under the name "G1GABLAST" in Phoenix, Las Vegas and Omaha, with plans to begin offering it in the rest of their service areas by the end of 2016. They also announced that they would double internet speeds for all customers at no cost at the same time. They began rolling out the new speeds in Phoenix in early October of the same year.WEB,weblink Cox out of the 1-Gig starting blocks in Phoenix, cedmagazine.com, October 6, 2014, October 22, 2014, Additionally, Cox has launched their G1GABLAST service to 1 apartment complex in Orange County, California.

Cox Digital Telephone

Cox offers telephone service in the majority of its services areas. Various technologies, including circuit switched and hybrid VoIP systems, are used depending on service areas.Voice over Internet Protocol: Ready for Prime Time {{webarchive |url=https://web.archive.org/web/20070208010410weblink |date=February 8, 2007 }} Cox has won multiple J.D. Power and Associates awards for its telephone service.NEWS,weblink Business Wire, Cox Digital Telephone Receives J.D. Power and Associates' Highest Honor in the West Two Years in a Row, 21 July 2004,

Cox Home Security

In 2010 Cox started offering a range of Home Automation and Security service to customers in its Tucson, Arizona market as a trial. In 2011, this product was expanded to Cox's entire Arizona market, and was rolled out to additional markets over the next couple of years. In December 2014, Cox Launched "Cox Homelife" in Louisiana, that appears to be the same service as Cox Home Security under a different brand. *Cox Home Security was actually rebranded as Cox Homelife for every market that it is available.*

Cox Business

Cox BusinessWEB,weblinkweblink >archivedate=March 27, 2009, yes, Cox Business and Cox Media - Cox Communications companies for businesses and advertising, 2012-09-28, {{COI source |date=September 2012}} provides voice, data and video services for more than 260,000 small and regional businesses, including health care providers, K-12 and higher education, financial institutions and federal, state and local government organizations. According to Vertical Systems Group,WEB,weblink Networking is our specialty, verticalsystems.com, August 21, 2012,weblink" title="web.archive.org/web/20120821133854weblink">weblink August 21, 2012, yes, 2012-09-28, Cox Business is the fourth-largest provider of business Ethernet services in the U.S.-based on customer ports and the company ranked highest among small and mid-size business data service providers in J.D. Power and Associates telecommunications studies in 2006, 2008 and 2010.{{citation needed|date=April 2013}} In 2013, Cox Business had the third largest business-facing enterprise by revenue (of cable providers who provide business services), with $1.2 billion in revenue as of the third quarter of 2013.NEWS,weblink$85b/d/d-id/706824, Heavy Reading: Cable Biz Sales to Hit $8.5B, Light Reading, Cox Business is an early adopter of Voice over IP technology and, in 2007, Cox became the first cable provider in North America to deploy a fully owned and managed IP telephony service for businesses, Cox Business VoiceManager.WEB,weblink Cox Home Page Location Interceptor | Cox Communications, Ww2.cox.com, 2012-06-26, {{COI source |date=September 2012}} Cox Business is expected to launch Managed IP PBX, SIP Trunking and IP Centrex services in 2011, allowing customers to more efficiently route voice traffic over Internet Protocol.{{update inline|date=April 2013}} Cox Business currently{{When|date=April 2013}} supports more than 800,000 business phone lines.

Defunct Cox Wireless

Cox previously offered mobile phone and wireless services in four United States markets including Orange County, California, Hampton Roads, Virginia, Oklahoma City, Oklahoma, and Omaha, Nebraska. Cox marketed their wireless service as 'Unbelievably Fair' due to a wireless plan it offered which returned money for unused minutes which it called "Moneyback Minutes."WEB,weblink W. David, Gardner, Cox Communications Launches Cell Service, InformationWeek, 2010-11-19, 2010-12-22, This allowed customers to receive up to $20 per month added back to their bill in the event that the customer had leftover minutes. Cox Wireless offered a full range of devices manufactured by Motorola, Samsung, HTC, Kyocera, and LG.Cox Wireless utilized Sprint's voice and 3G networks and also had planned to build out their own 4G LTE network.On May 24, 2011, Cox Communications announced it would decommission its plans to build a 3G wireless network, and would instead offer Sprint service to half of its current footprint and operate as a Sprint MVNO by the end of 2011.On November 15, 2011, Cox Communications announced it would halt sales of all its wireless branded products and existing Cox branded wireless operations would be decommissioned by March 30, 2012. Cox eventually also retracted its plans to offer wireless services reselling Sprint service as an MVNO.WEB,weblink Cox to exit wireless business: sales end Nov. 16th, leaves the air March 30th, 2012, Engadget, 2012-06-26,

Carriage controversies

Fox News Dispute

On January 1, 2000, Cox was involved in a retransmission consent dispute with News Corporation (the parent company of the Fox broadcast network, now owned by 21st Century Fox), pulling four Fox owned-and-operated stations, after retransmission consent talks between News Corp. and Cox broke down, reportedly because Fox had denied permission for Cox to broadcast programming on its O&O stations unless Cox gave it two channel slots on its digital cable service. The affected stations were WJW-TV in Cleveland, Ohio (now owned by Tribune Broadcasting), KTBC in Austin, Texas, KRIV in Houston, Texas, and KDFW in Dallas-Fort Worth, Texas, off its cable systems in those areas; another Fox O&O WHBQ-TV in Memphis (itself now owned by Cox), was also pulled from its Jonesboro, Arkansas, system (of the mentioned systems; only the Cleveland metropolitan area continues to be served by Cox). The removal of those stations, which were temporarily replaced with premium service Starz! Family (which was made available to subscribers for free), blacked out Fox programming to 425,000 Cox customers. The blackout lasted six days as the two sides came to an agreement on January 6, and the Fox-owned stations were brought back to the systems. Cox gave $1 refunds of their January cable bill to roughly 90,000 subscribers in Texas and Arkansas as compensation.WEB,weblink Mosstitle=Some Subs Who Lost Fox Get Refunds from CoxMultichannel News>date=17 January 2000publisher=HighBeam Research, {{subscription required |date=September 2012}}

LIN TV-Cox dispute

In a separate dispute (clumped with the above dispute by media outlets as the "Cox vs Fox" dispute) that occurred around the same time, customers in Hampton Roads, Virginia lost access to LIN TV-owned Fox affiliate WVBT (channel 43) on January 1, 2000; retransmission talks between WVBT and Cox broke down, reportedly due to a demand by WVBT to be placed somewhere between channels 2 and 14 (it had been broadcast on channel 43). Cox refused to move WVBT to a lower channel number; the channel space was filled in the interim by pay channel HBO Family. It was not until February 5 of that year that the station resumed on Cox's Hampton Roads system (remaining on channel 43), after an agreement was reached during a ten-hour arbitration session.WEB,weblink Clark, Michael, Fox 43 is Back...On Cox 43; Daylong Arbitration Brings WVBT Back to Former TV Channel Position, The Virginian-Pilot, 5 February 2000, 25 February 2011, HighBeam Research, {{subscription required |date=September 2012}} Cox did not offer rebates to its 335,000 subscribers in Fairfax County, Virginia, and Cleveland, Ohio, who also lost their Fox stations.

Swatting case

Cox was criticised for showing lack of care in protecting customer data following a late 2014 incident. A serial swatter who prolifically harassed women through calling armed police to their houses obtained the address and phone number of a Tempe customer through making calls imitating a service technician. Cox told The New York Times that ‘‘we regret that this incident occurred’’ and that would update its security methods.WEB, Fagone, Jason, The Serial Swatter,weblink The New York Times, 25 November 2015, WEB, Coquitlam teen pleads guilty,weblink Vancouver Sun, 25 November 2015, WEB, Coquitlam teenager sentenced,weblink Vancouver Sun, 25 November 2015,

Nexstar dispute

On January 29, 2016, seventeen Nexstar Broadcasting stations were dropped by Cox after failing to reach a new retransmission deal. The contract had expired on December 31, 2015, but the two companies allowed talks to continue until January 22, 2016. The channels were replaced by a screen which accused Nexstar of "demanding a significant fee increase". In Las Vegas, where the dispute threatened to black out Super Bowl 50 due to local CBS station KLAS-TV being affected by the dispute, Cox announced on February 3, 2016, that it would offer a free preview of the game's Spanish-language broadcaster, ESPN Deportes, over Super Bowl weekend. The next day, Cox reached a new deal with Nexstar, and the stations were restored.NEWS, Cox offering subscribers an alternative to watch Super Bowl,weblink 5 February 2016, Las Vegas Sun, NEWS, Deal reached to restore KLAS-TV on Cox cable,weblink 5 February 2016, Las Vegas Sun, NEWS, Channel 8 returns to Cox after dispute resolved,weblink 5 February 2016, Las Vegas Review-Journal,

Copyright lawsuit

Cox was held responsible for the copyright infringements of its subscribers according to a December 17, 2015, ruling from a Virginia federal jury. The ISP was found guilty of willful contributory copyright infringement and ordered to pay music publisher BMG $25 million in damages. The verdict is likely to be appealed by the company.WEB, Cox is Liable For Pirating Subscribers, Ordered to Pay $25 Million,weblink TorrentFreak, 17 December 2015, WEB, Music Publisher Gets $25 Million Jury Verdict Against Cox in Trailblazing Piracy Case,weblink The Hollywood Reporter, 17 December 2015,

Marketing

One of Cox's marketing trademarks is a fictional animated "spokesman" character named "Digital Max", used from 2005 through 2008.NEWS, Cox Communications Welcomes Customers to Digital Max's Home New, Rich Media Microsite Connects with Consumers Via Humor Centered on Cox's Suite of Digital Services,weblink Cox Enterprises Inc., Cox Communications, January 25, 2006, WEB, Cox Communications: A Timeline {{!, Multichannel|url=http://www.multichannel.com/news/cable-operators/cox-communications-timeline/326300|website=www.multichannel.com|publisher=Multichannel|language=en}} The phasing out of Digital Max in 2008 was followed by the introduction of the current Cox mascots, the "Digeez", little digital helpmates featured in many of Cox Communications' brand commercials.

Official sponsors

MLB

NFL

NBA

NHL

College sports

See also

References

{{reflist|colwidth=30em}}

External links

{{COX}}{{Internet service providers of the United States}}{{CATV USA}}{{US mobile network operators}}{{United States telephone companies}}{{Use mdy dates|date=March 2012}}

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