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AOL
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factoids
>Quantum Computer Services {{smallAmerica Online {{small|(1991–2009)}}}}| type = Subsidiary (as Control Video Corporation)> (as AOL Inc.)}}Marc Seriff>Steve CaseJim Kimsey>William von Meister}}| hq_location = 770 Broadway| hq_location_city = New York City| hq_location_country = United States| area_served = WorldwideTim Armstrong (executive)>Tim Armstrong (CEO)TIM ARMSTRONG, AOL CORPORATE>URL=HTTP://CORP.AOL.COM/LEADER/TIM-ARMSTRONG?ACCESSDATE=MARCH 6, 2017, | services = Web portal and online services| num_employees = 5,600| owner = Independent{{smallTime Warner{{small>(2000–2006)}}Verizon Media{{small>(2015–present)}}}}weblink}}}}AOL (stylized as Aol., formerly a company known as AOL Inc. and originally known as America Online) is an American web portal and online service provider based in New York City. It is a brand marketed by Verizon Media.The service traces its history to an online service known as PlayNET, which hosted multi-player games for the Commodore 64. PlayNET licensed their software to a new service, Quantum Link (Q-Link), who went online in November 1985. PlayNET shut down shortly thereafter. The initial Q-Link service was similar to the original PlayNET, but over time Q-Link added many new services. When a new IBM PC client was released, the company focussed on the non-gaming services and launched it under the name America Online. The original Q-Link was shut down on November 1, 1995, while AOL grew to become the largest online service, displacing established players like CompuServe and The Source. By 1995, AOL had about 20 million active users.NEWS,weblink America, Online!, WIRED, 2018-10-25, en-US, AOL was one of the early pioneers of the Internet in the mid-1990s, and the most recognized brand on the web in the United States. It originally provided a dial-up service to millions of Americans, as well as providing a web portal, e-mail, instant messaging and later a web browser following its purchase of Netscape. In 2001, at the height of its popularity, it purchased the media conglomerate Time Warner in the largest merger in U.S. history. AOL rapidly declined thereafter, partly due to the decline of dial-up and rise of broadband.WEB,weblink Verizon buys faded Internet pioneer AOL for $4.4 bn, AOL was eventually spun off from Time Warner in 2009, with Tim Armstrong appointed the new CEO. Under his leadership, the company invested in media brands and advertising technologies.On June 23, 2015, AOL was acquired by Verizon Communications for $4.4 billion.NEWS, Imbert, Fred, Verizon to buy AOL for $4.4B; AOL shares soar,weblink CNBC, May 12, 2015, May 12, 2015, WEB, Sawers, Paul,weblink Verizon completes $4.4B acquisition of AOL, VentureBeat, June 23, 2015, June 23, 2015, In the following months, AOL also made a deal with Microsoft.

History

1983–1991: Early years

AOL began in 1983, as a short-lived venture called Control Video Corporation (or CVC), founded by William von Meister. Its sole product was an online service called GameLine for the Atari 2600 video game console, after von Meister's idea of buying music on demand was rejected by Warner Bros.BOOK, Klein, Alec, Stealing Time: Davin, Quinton, and the Collapse of AOL Time Warner, 2003, Simon & Schuster, New York, 978-0-7432-5984-2, Subscribers bought a modem from the company for US$49.95 and paid a one-time US$15 setup fee. GameLine permitted subscribers to temporarily download games and keep track of high scores, at a cost of US$1 per game.NEWS, A Brief History of AOL, David Lumb, Fast Company,weblink May 12, 2015, May 12, 2015, The telephone disconnected and the downloaded game would remain in GameLine's Master Module and playable until the user turned off the console or downloaded another game.In January 1983, Steve Case was hired as a marketing consultant for Control Video on the recommendation of his brother, investment banker Dan Case. In May 1983, Jim Kimsey became a manufacturing consultant for Control Video, which was near bankruptcy. Kimsey was brought in by his West Point friend Frank Caufield, an investor in the company. In early 1985, von Meister left the company.BOOK, Media Selling: Television, Print, Internet, Radio, Charles Warner, 2011, 978-1-4443-5927-5, John Wiley & Sons, On May 24, 1985, Quantum Computer Services, an online services company, was founded by Jim Kimsey from the remnants of Control Video, with Kimsey as Chief Executive Officer, and Marc Seriff as Chief Technology Officer. The technical team consisted of Marc Seriff, Tom Ralston, Ray Heinrich, Steve Trus, Ken Huntsman, Janet Hunter, Dave Brown, Craig Dykstra, Doug Coward, and Mike Ficco. In 1987, Case was promoted again to executive vice-president. Kimsey soon began to groom Case to take over the role of CEO, which he did when Kimsey retired in 1991.Kimsey changed the company's strategy, and in 1985, launched a dedicated online service for Commodore 64 and 128 computers, originally called Quantum Link ("Q-Link" for short). The Quantum Link software was based on software licensed from PlayNet, Inc, (founded in 1983 by Howard Goldberg and Dave Panzl). The service was different from other online services as it used the computing power of the Commodore 64 and the Apple II rather than just a "dumb" terminal. It passed tokens back and forth and provided a fixed price service tailored for home users. In May 1988, Quantum and Apple launched AppleLink Personal Edition for Apple II{{Triangulation|201|Peter Friedman}} and Macintosh computers. In August 1988, Quantum launched PC Link, a service for IBM-compatible PCs developed in a joint venture with the Tandy Corporation. After the company parted ways with Apple in October 1989, Quantum changed the service's name to America Online.WEB,weblink History of Computing Industrial Era (1985–1990), The History of Computing Project, September 24, 2005, March 20, 2006,weblink" title="web.archive.org/web/20051103111647weblink">weblink November 3, 2005, no, WEB,weblink Apple II history chapter 22, December 31, 2002, September 24, 2005,weblink" title="web.archive.org/web/20050828233812weblink">weblink August 28, 2005, yes, Case promoted and sold AOL as the online service for people unfamiliar with computers, in contrast to CompuServe, which was well established in the technical community.From the beginning, AOL included online games in its mix of products; many classic and casual games were included in the original PlayNet software system. In the early years of AOL the company introduced many innovative online interactive titles and games, including:

1991–2006: Internet age, Time Warner merger

(File:America Online logo.svg|200px|thumb|left|First AOL logo as "America Online", used from 1991 to 2005.)In February 1991, AOL for DOS was launched using a GeoWorks interface followed a year later by AOL for Windows. This coincided with growth in pay-based online services, like Prodigy, CompuServe, and GEnie. 1991 also saw the introduction of an original Dungeons & Dragons title called Neverwinter Nights from Stormfront Studios; which was one of the first Multiplayer Online Role Playing Games to depict the adventure with graphics instead of text.WEB,weblink The Original Neverwinter Nights 1991–1997, bladekeep.com, During the early 1990s, the average subscription lasted for about 25 months and accounted for $350 in total revenue.WEB,weblinkweblink yes, January 2, 2013, AOL History: How much did it cost AOL to distribute all those CDs back in 1990s?, Quora, December 24, 2010, July 13, 2012, Advertisements invited modem owners to "Try America Online FREE", promising free software and trial membership.MAGAZINE
,
,
,
,
,
, August 1994
, Own a Modem?
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,weblink
, Computer Gaming World
, 117–118
,
, AOL discontinued Q-Link and PC Link in late 1994. In September 1993, AOL added Usenet access to its features.Catb.org. Catb.org. Retrieved on July 8, 2011. This is commonly referred to as the "Eternal September", as Usenet's cycle of new users was previously dominated by smaller numbers of college and university freshmen gaining access in September and taking a few weeks to acclimate. This also coincided with a new "carpet bombing" marketing campaign by CMO Jan Brandt to distribute as many free trial AOL trial disks as possible through nonconventional distribution partners. At one point, 50% of the CDs produced worldwide had an AOL logo.WEB, Siegler, MG, How Much Did It Cost AOL To Send Us Those CDs In The 90s? "A Lot!," Says Steve Case,weblink TechCrunch, March 4, 2017, December 27, 2010, AOL quickly surpassed GEnie, and by the mid-1990s, it passed Prodigy (which for several years allowed AOL advertising) and CompuServe.Over the next several years, AOL launched services with the National Education Association, the American Federation of Teachers, National Geographic, the Smithsonian Institution, the Library of Congress, Pearson, Scholastic, ASCD, NSBA, NCTE, Discovery Networks, Turner Education Services (CNN Newsroom), NPR, The Princeton Review, Stanley Kaplan, Barron's, Highlights for Kids, the U.S. Department of Education, and many other education providers. AOL offered the first real-time homework help service (the Teacher Pager—1990; prior to this, AOL provided homework help bulletin boards), the first service by children, for children (Kids Only Online, 1991), the first online service for parents (the Parents Information Network, 1991), the first online courses (1988), the first omnibus service for teachers (the Teachers' Information Network, 1990), the first online exhibit (Library of Congress, 1991), the first parental controls, and many other online education firsts.BOOK, Netstudy, Michael Wolff, Dell Publishing, 1997, AOL purchased search engine WebCrawler in 1995, but the next year sold it to Excite in a deal that makes Excite the exclusive search and directory service on AOL.WEB,weblink AOL gets Excited - Nov. 25, 1996, After the deal closed in March 1997, AOL launched its own branded search engine, based on Excite, called NetFind. This was renamed to AOL Search in 1999.WEB,weblink History of AOL Search, 2007-07-05, (File:Nostalgia (7539894906).jpg|thumb|250px|America Online 2.0 software for Microsoft Windows (1994))AOL charged its users an hourly fee until December 1996,WEB,weblink For $19.95 a month, unlimited headaches for AOL, January 27, 1997, when the company changed to a flat monthly rate of $19.95. During this time, AOL connections would be flooded with users trying to get on, and many canceled their accounts due to constant busy signals. A commercial featuring Steve Case telling people AOL was working day and night to fix the problem was made. Within three years, AOL's user base grew to 10 million people. In 1995 AOL was headquartered at 8619 Westwood Center Drive in the Tysons Corner CDP in unincorporated Fairfax County, Virginia,WEB,weblinkweblink" title="web.archive.org/web/20091119074042weblink">weblink November 19, 2009, Encyclopedia.com, The Washington Post, April 17, 2005, May 7, 2009, yes, "Tysons Corner CDP, Virginia." United States Census Bureau. Retrieved on May 7, 2009. {{webarchive |url=https://web.archive.org/web/20111110181002weblink |date=November 10, 2011 }} near the Town of Vienna.Sugawara, Sandra. "America Online to Reduce Rates; Firm Faces Subscriber Boycott, Pressure From Competitors." The Washington Post. October 13, 1994. Financial B09. Retrieved on May 7, 2009.AOL was quickly running out of room in October 1996 for its network at the Fairfax County campus. In mid-1996, AOL moved to 22000 AOL Way in Dulles, unincorporated Loudoun County, Virginia to provide room for future growth.WEB,weblinkweblink" title="web.archive.org/web/20080208121604weblink">weblink February 8, 2008, Company Overview, corp.aol.com, AOL, February 8, 2008, yes, In a five-year landmark agreement with the most popular operating system, AOL was bundled with Windows software.BOOK, Breaking Windows: How Bill Gates Fumbled the Future of Microsoft, Simon and Schuster, David Bank, 2001, 978-0-7432-0315-9, 105, On March 31, 1996, the short-lived eWorld was purchased by AOL. In 1997, about half of all U.S. homes with Internet access had it through AOL."The Fall of Facebook". (December 2014). The Atlantic, pp. 35. During this time, AOL's content channels, under Jason Seiken, including News, Sports, and Entertainment, experienced their greatest growth as AOL become the dominant online service internationally with more than 34 million subscribers. In November 1998, AOL announced it would acquire Netscape, best known for their web browser, in a major $4.2 billion deal. The deal closed on March 17, 1999. Another large acquisition in December 1999 was that of MapQuest, for $1.1 billion.WEB,weblink AOL acquires MapQuest - Dec. 22, 1999, (File:AOL Time Warner Logo.svg|thumb|left)In January 2000, AOL and Time Warner announced plans to merge, forming AOL Time Warner, Inc. The terms of the deal called for AOL shareholders to own 55% of the new, combined company. The deal closed on January 11, 2001. The new company was led by executives from AOL, SBI, and Time Warner. Gerald Levin, who had served as CEO of Time Warner, was CEO of the new company. Steve Case served as Chairman, J. Michael Kelly (from AOL) was the Chief Financial Officer, Robert W. Pittman (from AOL) and Dick Parsons (from Time Warner) served as Co-Chief Operating Officers.NEWS,weblink How the AOL-Time Warner Merger Went So Wrong, Tim Arango, The New York Times, January 10, 2010, In 2002, Jonathan Miller became CEO of AOL.NEWS, Henry, Shannon, August 7, 2002, At AOL, New Boss Largely Unknown; 'Who's Jon Miller?' Employees Ask At Dulles Offices, Wash. Post,weblinkweblink" title="web.archive.org/web/20150329133404weblink">weblink yes, March 29, 2015, HighBeam Research, Note: only the beginning of the news article was available, the remainder behind a paywall. The following year, AOL Time Warner dropped the "AOL" from its name.In 2004, along with the launch of AOL 9.0 Optimized, AOL also made available the option of personalized greetings which would enable the user to hear his or her name while accessing basic functions and mail alerts, or while logging in or out. In 2005, AOL broadcast the Live 8 concert live over the Internet, and thousands of users downloaded clips of the concert over the following months.JOURNAL, Live 8, Billboard, Jul 29, 2006, 22, In late 2005, AOL released AOL Safety & Security Center, a bundle of McAfee Antivirus, CA anti-spyware, and proprietary firewall and phishing protection software.JOURNAL, Protect your PC, Kiplinger's Personal Finance, July 2007, Jeff Bertolucci, News reports in late 2005 identified companies such as Yahoo!, Microsoft, and Google as candidates for turning AOL into a joint venture.NEWS,weblink Has AOL Met Its Match?, Catherine, Yang, BusinessWeek, November 11, 2005, August 1, 2006, Those plans were abandoned when it was revealed on December 20, 2005 that Google would purchase a 5% share of AOL for $1 billion.

2006–2009: Rebranding and decline

(File:AOL old logo.svg|200px|thumb|left|Former AOL logo, used from 2005 to 2009)On April 3, 2006, AOL announced it was retiring the full name America Online; the official name of the service became AOL, and the full name of the Time Warner subdivision became AOL LLC.NEWS,weblink America Online Changes Its Name to AOL, April 3, 2006, July 24, 2006,weblink" title="web.archive.org/web/20060715034643weblink">weblink July 15, 2006, no, On June 8, 2006,AOL Launches Free Software To Improve PC Security For All Internet Users. Time Warner. Retrieved on July 8, 2011. AOL offered a new program called AOL Active Security Monitor, a diagnostic tool which checked the local PC's security status, and recommended additional security software from AOL or Download.com. The program rated the computer on a variety of different areas of security and general computer health. Two months later,NEWS,weblinkweblink" title="web.archive.org/web/20070623105247weblink">weblink June 23, 2007, AOL News and Broadcast Center, Press.aol.com, November 11, 2010, July 8, 2011, yes, AOL released AOL Active Virus Shield. This software was developed by Kaspersky Lab. Active Virus Shield software was free and did not require an AOL account, only an internet email address. The ISP side of AOL UK was bought by The Carphone Warehouse in October 2006 to take advantage of their 100,000 LLU customers, making The Carphone Warehouse the biggest LLU provider in the UK.NEWS,weblink BBC News, Carphone Warehouse buying AOL UK, October 11, 2006, April 25, 2010, (File:Aol subscribers Q201-Q407.png|thumb|right|Decline in AOL U.S. subscribers 2Q 2001 – 2Q 2009, with a significant drop from 2Q 2006 onward.)In August 2006, AOL announced they would give away email accounts and software previously available only to its paying customers provided the customer accessed AOL or AOL.com through a non-AOL-owned access method (otherwise known as "third party transit", "bring your own access", or "BYOA"). The move was designed to reduce costs associated with the "Walled Garden" business model by reducing usage of AOL-owned access points and shifting members with high-speed internet access from client-based usage to the more lucrative advertising provider, AOL.com.AOL scraps fees in bid to keep users. USA Today. Retrieved on April 9, 2012. The change from paid to free was also designed to slow the rate of members canceling their accounts and defecting to Microsoft Hotmail, Yahoo!, or other free email providers. The other free services included:NEWS,weblink AOL Uses Refurbished Software to Woo Customers, The Money Times, October 4, 2006, November 11, 2006,weblink" title="web.archive.org/web/20061110231338weblink">weblink November 10, 2006, yes,
  • AIM (AOL Instant Messenger)
  • AOL VideoVideo.aol.com. Video.aol.com (November 11, 2010). Retrieved on July 8, 2011. featured professional content and allowed users to upload videos as well.
  • AOL Local, comprising its CityGuide,WEB,weblink Cityguide.aol.com, Cityguide.aol.com, April 25, 2014, Yellow PagesYellowpages.aol.com. Yellowpages.aol.com. Retrieved on July 8, 2011. and Local SearchWEB,weblink Local.aol.com, July 8, 2011, yes,weblink" title="swap.stanford.edu/20090612082910weblink">weblink June 12, 2009, services to help users find local information like restaurants, local events, and directory listings.
  • AOL News
  • AOL My eAddress, a custom domain name for email addresses. These email accounts could be accessed in a manner similar to other AOL and AIM email accounts.
  • Xdrive, which was a service offered by AOL, allowed users to back up their files over the Internet.NEWS, Pogue, David, Fewer excuses for not doing a PC backup, The New York Times, January 6, 2007,weblink January 6, 2007, Quote: "Online backups, where files are shuttled off to the Internet for safekeeping, are suddenly becoming effortless, capacious and even free." It was acquired by AOL on August 4, 2005NEWS,weblink America Online, Inc. Announces Acquisition of Xdrive, Inc., July 14, 2018, en, and closed on December 31, 2008.NEWS,weblink AOL Begins Shutdown Of AOL Pictures, BlueString And Xdrive, TechCrunch, July 14, 2018, en-US, It offered a free 5 GB account (free online file storage) to anyone with an AOL screenname. Xdrive also provided remote backup services and 50 GB of storage for a $9.95 per month fee.
Also that month, AOL informed its American customers it would be increasing the price of its dial-up access to US$25.90. The increase was part of an effort to migrate the service's remaining dial-up users to broadband, as the increased price was the same price they had been charging for monthly DSL access.WEB,weblink AOL hanging up on dial-up customers?, Mills, Elinor, CNET, August 3, 2006, However, AOL has since started offering their services for $9.95 a month for unlimited dial-up access.WEB,weblink AOL price plans, October 29, 2006,weblink" title="web.archive.org/web/20061101213626weblink">weblink November 1, 2006, no, On November 16, 2006, Randy Falco succeeded Jonathan Miller as CEO.WEB,weblink Randy Falco is the new CEO of AOL, TechWhack, In December 2006, AOL closed their last remaining call center in the United States, "taking the America out of America Online" according to industry pundits. Service centers based in India and the Philippines continue to this day to provide customer support and technical assistance to subscribers.NEWS, America Online to close city call center, Jim, Stafford, December 2, 2006, The Oklahoman,weblink (File:AOLmobile.jpg|thumb|200px|left|An AOL Mobile sign at GSMA Barcelona 2008)On September 17, 2007, AOL announced it was moving one of its corporate headquarters from Dulles, Virginia, to New York CityNEWS,weblink AOL Moves Headquarters To New York City, September 17, 2007, September 17, 2007, The Wall Street Journal, Emily, Steel, and combining its various advertising units into a new subsidiary called Platform A. This action followed several advertising acquisitions, most notably Advertising.com, and highlighted the company's new focus on advertising-driven business models. AOL management stressed "significant operations" will remain in Dulles, which included the company's access services and modem banks.In October 2007, AOL announced it would move one of its other headquarters from Loudoun County, Virginia, to New York City; it would continue to operate its Virginia offices.NEWS, Goldfarb, Zachary and Sam Diaz,weblink The Washington Post, AOL Moving Executives, Headquarters to New York, September 18, 2007, May 7, 2009, As part of the impending move to New York and the restructuring of responsibilities at the Dulles headquarters complex after the Reston move, AOL CEO Randy Falco announced on October 15, 2007 plans to lay off 2,000 employees worldwide by the end of 2007, beginning "immediately".NEWS,weblink Tuesday is Layoff Day at AOL, October 15, 2007, October 17, 2007, The New York Times, Saul, Hansell,weblink" title="web.archive.org/web/20071017022954weblink">weblink October 17, 2007, no, The end result was a near 40% layoff across the board at AOL. Most compensation packages associated with the October 2007 layoffs included a minimum of 120 days of severance pay, 60 of which were given in lieu of the 60-day advance notice requirement by provisions of the 1988 Federal WARN Act.By November 2007, AOL's customer base had been reduced to 10.1 million subscribers,NEWS,weblink AOL revenue, subscribers plummet, Linda, Rosencrance, ComputerWorld, November 8, 2007, November 12, 2007,weblink" title="web.archive.org/web/20071117090816weblink">weblink November 17, 2007, yes, just narrowly ahead of Comcast and AT&T Yahoo!. According to Falco, as of December 2007, the conversion rate of accounts from paid access to free access was over 80%.WEB,weblink AOL (TWX): Randy Falco's Year-End Love Note to AOLers, December 18, 2007,weblink" title="web.archive.org/web/20071218120637weblink">weblink December 18, 2007, yes, mdy-all, On January 3, 2008, AOL announced the closing of one of its three Northern Virginia data centers, Reston Technology Center, and sold it to CRG West.NEWS,weblink PDF, CRG West accounces the acquisition of Data Center in Reston, Virginia, January 3, 2008, November 16, 2008,weblink" title="web.archive.org/web/20081217094718weblink">weblink December 17, 2008, no, On February 6, Time Warner CEO Jeff Bewkes announced Time Warner would split AOL's internet access and advertising businesses in two, with the possibility of later selling the internet access division.NEWS,weblinkweblink" title="web.archive.org/web/20080207234015weblink">weblink February 7, 2008, Time Warner Will Split AOL: Financial News – Yahoo! Finance, biz.yahoo.com, On March 13, 2008, AOL purchased the social networking site Bebo for $850m (£417m).BBC NEWS | Business AOL acquires Bebo social network On July 25, AOL announced it was shedding Xdrive, AOL Pictures, and BlueString to save on costs and focus on its core advertising business.NEWS,weblink AOL Begins Shutdown Of AOL Pictures, BlueString And Xdrive, TechCrunch, July 10, 2018, en-US, AOL Pictures was terminated on December 31. On October 31, AOL Hometown (a web hosting service for the websites of AOL customers) and the AOL Journal blog hosting service were eliminated.WEB,weblinkweblink" title="web.archive.org/web/20081028165439weblink">weblink October 28, 2008, We're Closing Our Doors, PeopleConnectionBlog.com, AOL, yes,

2009–2015: As a digital media company

(File:AOL Eraser.svg|thumb|200px|The AOL 'eraser' logo, in use since 2009)On March 12, 2009, Tim Armstrong, formerly with Google, was named Chairman and CEO of AOL.Tim Armstrong Named Chairman and CEO of AOL. AOL Press Release. Retrieved on April 9, 2012. Shortly thereafter, on May 28, Time Warner announced it would spin off AOL as an independent company once Google's shares ceased at the end of the fiscal year.Time Warner walking out on AOL marriage. MSNBC (May 28, 2009). Retrieved on July 8, 2011. On November 23, AOL unveiled a sneak preview of a new brand identity which has the wordmark "Aol." superimposed onto canvases created by commissioned artists. The new identity, designed by Wolff Olins,WEB, Public Class,weblink AOL, Wolff Olins, January 30, 2012, was enacted onto all of AOL's services on December 10, the date AOL traded independently for the first time since the Time Warner merger on the New York Stock Exchange under the symbol AOL.AOL Celebrates Day One as an Independent Company. AOL Press Release. Retrieved on April 9, 2012.On April 6, 2010, AOL announced plans to shut down or sell Bebo;NEWS,weblink AOL prepares to shut down Bebo, telegraph.co.uk, April 6, 2010, London, Emma, Barnett, April 7, 2010, on June 16, the property was sold to Criterion Capital Partners for an undisclosed amount, believed to be around $10 million.AOL sells Bebo for scrap – and a $275 million tax break. CNN Money. Retrieved on April 12, 2011. In December, AIM eliminated access to AOL chat rooms noting a marked decline of patronage in recent months.Why is AIM Chat Closed? {{webarchive|url=https://web.archive.org/web/20131029190923weblink |date=October 29, 2013 }}. AOL Help. Retrieved on April 9, 2012.Under Armstrong's leadership, AOL began taking steps in a new business direction, marked by a series of acquisitions. On June 11, 2009, AOL had already announced the acquisition of Patch Media, a network of community-specific news and information sites which focuses on individual towns and communities.WEB, Swisher, Kara, Back to the Future: AOL Goes Local With Two Acquisitions (Including CEO's Company),weblink AllThingsD, June 11, 2009, On September 28, 2010, at the San Francisco TechCrunch Disrupt Conference, AOL signed an agreement to acquire TechCrunch to further its overall strategy of providing premier online content.NEWS,weblink We Got TechCrunch!, September 28, 2010, September 29, 2010, TechCrunch, Tim, Armstrong,weblink" title="web.archive.org/web/20101001004758weblink">weblink October 1, 2010, no, NEWS,weblink Why We Sold TechCrunch to AOL and Where We Go From Here, September 28, 2010, September 29, 2010, TechCrunch, Michael, Arrington,weblink" title="web.archive.org/web/20100929180016weblink">weblink September 29, 2010, no, On December 12, 2010, AOL acquired about.me, a personal profile and identity platform, four days after that latter's public launch.AOL Acquires Personal Profile Startup About.Me. TechCrunch. Retrieved April 9, 2012.On January 31, 2011, AOL announced the acquisition of European video distribution network, goviral.ONLINE VIDEO DISTRIBUTION NETWORK GOVIRAL ACQUIRED BY AOL EUROPE. AOL Press Release. Retrieved April 9, 2012. On February 7, AOL bought The Huffington Post for $315 million.AOL buys Huffington Post: the beginning of the end?. Guardian. Retrieved on July 8, 2011. Shortly after the acquisition was announced, Huffington Post co-founder Arianna Huffington replaced AOL Content Chief David Eun, assuming the role of President and Editor-in-Chief of the AOL Huffington Post Media Group.Wired.com. Wired.com. Retrieved on July 8, 2011. On March 10, AOL announced it would cut around 900 workers in the wake of the Huffington Post deal.AOL cuts 900 jobs after HuffPo buy. CNN Money. Retrieved on April 9, 2012.On September 14, 2011, AOL formed a strategic ad selling partnership with two of its largest competitors, Yahoo and Microsoft. According to the new partnership, the three companies would begin selling inventory on each other's sites. The strategy was designed to help them compete with Google and ad networks.WEB,weblink allthingsd.com, allthingsd.com, September 14, 2011, January 30, 2012, On February 28, 2012, AOL partnered with PBS to launch MAKERS, a digital documentary series focusing on high-achieving women in male-dominated industries such as war, comedy, space, business, Hollywood and politics.Dwyer, Kate (March 28, 2016). "How You Can Be in the Music Video for Michelle Obama's Song With Zendaya and Lea Michele". Teen Vogue."AOL and PBS Announce 'MAKERS: WOMEN WHO MAKE AMERICA'". PBS. February 28, 2012.WEB, AOL and PBS Announce 'MAKERS: Women Who Make America',weblink AOL Corp, January 26, 2016, Subjects for MAKERS episodes have included Oprah Winfrey, Hillary Clinton, Sheryl Sandberg, Martha Stewart, Indra Nooyi, Lena Dunham, and Ellen DeGeneres.On March 15, 2012, AOL announced the acquisition of Hipster, a mobile photo-sharing app for an undisclosed amount.AOL acquires mobile photo-sharing app Hipster. VentureBeat. Retrieved on April 9, 2012. On April 9, 2012, AOL announced a deal to sell 800 patents to Microsoft for $1.056 billion. The deal includes a "perpetual" license for AOL to use these patents.AOL and Microsoft Announce $1.056 Billion Deal. AOL Press Release. Retrieved on April 9, 2012.In April, AOL took several steps to expand its ability to generate revenue through online video advertising. The company announced it would offer gross rating point (GRP) guarantee for online video, mirroring the TV ratings system and guaranteeing audience delivery for online video advertising campaigns bought across its properties.WEB, Thielman, Sam, Nielsen, AOL Chase Ads With TV-Like Ratings Web giant issues bold guarantees regarding its online GRP's,weblink AdWeek, April 16, 2012, This announcement came just days before the Digital Content NewFront (DCNF) a two-week event held by AOL, Google, Hulu, Microsoft, Vevo and Yahoo to showcase the participating sites' digital video offerings. The Digital Content NewFront were conducted in advance of the traditional television upfronts in hopes of diverting more advertising money into the digital space.NEWS, Vega, Tanzia, Elliott, Stuart, Small Screens, Big Dollars,weblink The New York Times, July 1, 2017, April 26, 2012, On April 24, the company launched the AOL On network, a single website for its video output.NEWS, Coyle, Jake, April 24, 2012, AOL launches online video network, AOL On,weblink Associated Press, May 1, 2012, In February 2013, AOL reported its fourth quarter revenue of $599.5 million, its first growth in quarterly revenue in 8 years.NEWS, Hagey, Keach,weblink AOL Quarterly Revenue Rises for First Time in Years, The Wall Street Journal, February 8, 2013, July 1, 2017, In August 2013, Armstrong announced Patch Media would scale back or sell hundreds of its local news sites.WEB,weblink 400 Patch Sites on the Block, AOL Says, Peter, Kafka, AllThingsD, August 9, 2013, August 22, 2013, Not long afterwards, layoffs began, with up to 500 out of 1,100 positions initially impacted.NEWS,weblink AOL Begins Layoffs At Patch, Keach, Hagey, The Wall Street Journal, August 16, 2013, August 22, 2013, On January 15, 2014, Patch Media was spun off, with majority ownership being held by Hale Global.NEWS, AOL Finds a Partner to Run Its Troubled Patch Division,weblink Kaufman, Leslie, January 15, 2014, New York Times, By the end of 2014, AOL controlled 0.74% of the global advertising market, well behind industry leader Google's 31.4%.On January 23, 2014, AOL acquired Gravity, a software startup that tracked users’ online behavior and tailored ads and content based on their interests, for $83 million.WEB, AOL Buys Software Startup Gravity,weblink WSJ Blogs - Digits, January 23, 2014, January 29, 2016, Douglas, MacMillan, The deal, which included roughly 40 Gravity employees and their personalization technology, was CEO Tim Armstrong's fourth largest deal since taking over the company in 2009. Later that year, AOL also acquired Vidible, which developed technology to help websites run video content from other publishers, and help video publishers sell their content to these websites. The deal, which was announced December 1, 2014, was reportedly worth roughly $50 million.WEB, AOL Adds More Video Help by Buying Content Syndicator Vidible for Around $50 Million,weblink Re/code, January 29, 2016, December 2014, On July 16, 2014, AOL earned an Emmy nomination for the AOL original series, The Future Starts Here, in the News and Documentary category.NEWS,weblink AOL Original "The Future Starts Here" by @TiffanyShlain Nominated for News And Documentary Emmy® Award, This came days after AOL earned its first Primetime Emmy Award nomination for Park Bench with Steve Buscemi in the Outstanding Short Form Variety Series category, which later won the award.WEB,weblink Steve Buscemi Gets Emmy Love for 'Park Bench', Created and hosted by Tiffany Shlain, the series focused on human's relationship with technology and featured episodes such as The Future of Our Species, Why We Love Robots, and A Case for Optimism.

2015–present: Division of Verizon

(File:AOL_Silicon_Valley_office.jpg|thumb|left|AOL's Silicon Valley branch office.)On May 12, 2015, Verizon announced plans to buy AOL for $50 per share in a deal valued at $4.4 billion. The transaction was completed on June 23. Armstrong, who continued to lead the firm following regulatory approval, called the deal the logical next step for AOL. "If you look forward five years, you're going to be in a space where there are going to be massive, global-scale networks, and there's no better partner for us to go forward with than Verizon." he said. "It's really not about selling the company today. It's about setting up for the next five to 10 years."Analyst David Bank said he thought the deal made sense for Verizon. The deal will broaden Verizon's advertising sales platforms and increase its video production ability through websites such as The Huffington Post, TechCrunch, and Engadget.NEWS, Verizon buys AOL for $4.4bn,weblink BBC, May 12, 2015, May 12, 2015, However, Craig Moffett said it was unlikely the deal would make a big difference to Verizon's bottom line. AOL had about two million dial-up subscribers at the time of the buyout. The announcement caused AOL's stock price to rise 17%, while Verizon's stock price dropped slightly.Shortly before the Verizon purchase, on April 14, 2015, AOL launched ONE by AOL, a digital marketing programmatic platform that unifies buying channels and audience management platforms to track and optimize campaigns over multiple screens.WEB, AOL Corp,weblink AOL Corp, January 28, 2016, Later that year, on September 15, AOL expanded the product with ONE by AOL: Creative, which is geared towards creative and media agencies to similarly connect marketing and ad distribution efforts.WEB, AOL Corp,weblink AOL Corp, January 28, 2016, On May 8, 2015, AOL reported its first quarter revenue of $625.1 million, $483.5 million of which came from advertising and related operations, marking a 7% increase from Q1 2014. Over that year, the AOL Platforms division saw a 21% increase in revenue, but a drop in adjusted OIBDA due to increased investments in the company's video and programmatic platforms.WEB, Quarterly Earnings - Investor Relations - AOL,weblink ir.aol.com, February 5, 2016, On June 29, 2015, AOL announced a deal with Microsoft to take over the majority of its digital advertising business. Under the pact, as many as 1,200 Microsoft employees involved with the business will be transferred to AOL, and the company will take over the sale of display, video, and mobile ads on various Microsoft platforms in nine countries, including Brazil, Canada, the United States, and the United Kingdom. Additionally, Google Search will be replaced on AOL properties with Bing—which will display advertising sold by Microsoft. Both advertising deals are subject to affiliate marketing revenue sharing.NEWS, AOL in Deal With Microsoft to Take Over Display Ad Business,weblink June 30, 2015, The New York Times, Dino, Grandoni, June 29, 2015, NEWS, AOL Takes Over Majority of Microsoft's Ad Business, Swaps Google Search For Bing,weblink June 30, 2015, Wall Street Journal, Mike, Shields, Shira, Ovide, June 29, 2015, On July 22, 2015, AOL received two News and Documentary Emmy nominations, one for MAKERS in the Outstanding Historical Programming category, and the other for True Trans With Laura Jane Grace, which documented the story of Laura Jane Grace, a transgender musician best known as the founder, lead singer, songwriter and guitarist of the punk rock band Against Me!, and her decision to come out publicly and overall transition experience.NEWS,weblink NOMINEES FOR THE 36th ANNUAL NEWS & DOCUMENTARY EMMY® AWARDS ANNOUNCED, yes,weblink" title="web.archive.org/web/20160205061528weblink">weblink February 5, 2016, On September 3, 2015, AOL agreed to buy Millennial Media for US$238 million.WEB,weblink AOL Confirms It Is Buying Millennial Media In $238M Deal To Expand In Mobile Ads, TechCrunch, On October 23, 2015, AOL completed the acquisition.WEB,weblink AOL Completes Acquisition of Millennial Media, Nasdaq, On October 1, 2015, Go90, a free ad-supported mobile video service aimed at young adult and teen viewers that Verizon owns and AOL oversees and operates launched its content publicly after months of beta testing.WEB, Verizon launches go90 mobile video service,weblink USA TODAY, January 26, 2016, WEB, Verizon May Strike Partnerships With Other Carriers to Take Go90 International,weblink Variety, January 26, 2016, en-US, Janko, Roettgers, 2015-10-08, The initial launch line-up included content from Comedy Central, Huffington Post, Nerdist News, Univision News, Vice, ESPN and MTV.On January 25, 2016, AOL expanded its ONE platform by introducing ONE by AOL: Publishers, which combines six previously separate technologies to offer various publisher capabilities such as customizing video players, offering premium ad experience to boost visibility, and generating large video libraries.WEB, AOL Introduces New 'All-in-One' Platform for Publishers,weblink adage.com, February 5, 2016, The announcement was made in tandem with AOL's acquisition of AlephD, a Paris-based startup focused on publisher analytics of ad price tracking based on historical data.WEB, AOL Acquires AlephD To Be Part Of Its Newly Unified Publisher Platform,weblink TechCrunch, February 5, 2016, Anthony, Ha, AOL announced AlephD would be a part of the ONE by AOL: Publishers platform.WEB, AOL Buys AlephD to Boost Publisher Support,weblink www.ecommercetimes.com, February 5, 2016, On April 20, 2016, AOL acquired virtual reality studio RYOT to bring immersive 360 degree video and VR content to The Huffington Post's global audience across desktop, mobile, and apps.WEB, AOL acquires VR content studio Ryot to bring immersive video to the Huffington Post,weblink venturebeat.com, April 20, 2016, 2016-04-20, In July 2016, Verizon Communications announced its intent to purchase the core internet business of Yahoo!. Verizon tentatively plans to merge AOL with Yahoo into a new company called "Oath".WEB, Verizon is mashing Yahoo and AOL into a new company called Oath,weblink The Verge, April 3, 2017, 2017-04-03, In April 2018, Oath Inc. sold Moviefone to MoviePass Parent Helios and Matheson Analytics.WEB,weblink MoviePass Parent Acquires Moviefone in Deal With Verizon's Oath, Variety, 5 April 2018, Todd Spangler, WEB,weblink Helios and Matheson Analytics and MoviePass™ Acquire Moviefone in Strategic Move, Businesswire, 5 April 2018, WEB,weblink MoviePass Buys Moviefone as It Presses Forward With Movie Theater Domination, Gizmodo, 5 April 2018, Rhett Jones,

Products and services

Content

{{more citations needed section|date=April 2017}}As of 2019, following media brands became subsidiary of AOL's parent Verizon Media.
  • HuffPostNEWS,weblink AOL Agrees To Acquire The Huffington Post, Pitney, Nico, February 7, 2011, Huffington Post, December 9, 2017, en-US,
  • EngadgetNEWS,weblink AOL buys blog network Weblogs Inc., October 6, 2005, msnbc.com, June 20, 2018, en,
  • AutoblogNEWS,weblink AOL Buys Huffington Post for $315 Million, Arianna to Head AOL Media, WIRED, July 1, 2018, en-US,
  • TechCrunchNEWS,weblink Why We Sold TechCrunch To AOL, And Where We Go From Here, Arrington, Michael, TechCrunch, December 9, 2017, en,
  • CambioNEWS,weblink AOL Teams With Jonas Group for MTV-Style Site, Stelter, Brian, June 20, 2018, en,
  • MapQuestWEB,weblinkweblink" title="web.archive.org/web/20120511054156weblink">weblink yes, May 11, 2012, Local - AOL Corp, May 11, 2012, June 20, 2018,
AOL's content contributors consists of over 20,000 bloggers, including politicians, celebrities, academics, and policy experts, who contribute on a wide range of topics making news.WEB, AOL Products and Services: Content,weblink July 24, 2012, yes,weblink July 17, 2012, In addition to mobile-optimized web experiences, AOL produces mobile applications for existing AOL properties like Autoblog, Engadget, The Huffington Post, TechCrunch, AIM, MapQuest, and products such as Alto, Pip, and Vivv.

Advertising

AOL has a global portfolio of media brands and advertising solutions across mobile, desktop, and TV. Solutions include brand integration and sponsorships through its in-house branded content arm, Partner Studio by AOL, as well as data and programmatic offerings through ad technology stack, ONE by AOL.AOL acquired a number of businesses and technologies help to form ONE by AOL. These acquisitions included AdapTV in 2013 and Convertro, Precision Demand, and Vidible in 2014.WEB, Overview,weblink AOL Corp, February 5, 2016, ONE by AOL is further broken down into ONE by AOL for Publishers (formerly Vidible, AOL On Network and Be On for Publishers) and ONE by AOL for Advertisers, each of which have several sub-platforms.WEB, ONE BY AOL FOR PUBLISHERS,weblink AOL Platforms, February 5, 2016, WEB, ONE BY AOL FOR ADVERTISERS,weblink AOL Platforms, February 5, 2016, On 10 September 2018, AOL's parent company Oath consolidated Yahoo BrightRoll, One by AOL and Yahoo Gemini to ‘simplify’ adtech service by launching a single advertising proposition dubbed Oath Ad Platforms.WEB,weblink Oath consolidates BrightRoll, One by AOL and Yahoo Gemini to 'simplify' adtech service. Launches a single advertising proposition dubbed Oath Ad Platforms, The Drum, 10 September 2018, Cameron Clarke,

Membership

AOL offers a range of integrated products and properties including communication tools, mobile apps and services and subscription packages.
  • Dial-up Internet access – According to AOL quarterly earnings report May 8, 2015, 2.1 million people still use AOL's dial-up service.WEB, Matyszczyk, Chris, More than 2 million people still pay for AOL dial-up,weblink CNET, May 8, 2015,
  • AOL Mail – AOL Mail is AOL's proprietary email client. It is fully integrated with AIM and links to news headlines on AOL content sites.
  • AOL Instant Messenger (AIM) – was AOL's proprietary instant-messaging tool. It was released in 1997. It lost market share to competition in the instant messenger market such as Google Chat, Facebook Messenger, and Skype.NEWS,weblink A Going-Away Message: AOL Instant Messenger Is Shutting Down, July 12, 2018, en, It also included a video-chat service, AV by AIM. On December 15, 2017, AOL discontinued AIM.NEWS,weblink RIP AIM: AOL Instant Messenger dies in December, Brett, Molina, USA Today, Gannett Company, McLean, Virginia, October 6, 2017, October 6, 2017,
  • AOL Plans — AOL Plans offers three online safety and assistance tools: ID protection, data security and a general online technical assistance service.WEB, AOL Membership,weblink AOL Corp, February 5, 2016,

AOL Desktop









factoids
(Windows)1.7 (macOS)| latest release date = August 10, 2015ACCESS-DATE=JULY 21, 2016, | latest preview date = July 11, 2016| programming language = C++Microsoft Windows XP or later, Mac OS X Tiger>Mac OS X 10.4.8 or later| genre = Internet SuiteProprietary software>Proprietaryweblink}}}}AOL Desktop is an internet suite produced by AOL that integrates a web browser, a media player and an instant messenger client. Version 10.X was based on AOL OpenRide,WEB,weblink August 8th Helix Beta Chat, aol.com, it is an upgrade from such.WEB,weblink AOL Heads in New Direction with 'Helix', BetaNews, The macOS version is based on WebKit.AOL Desktop version 10.X was different from previous AOL browsers and AOL Desktop versions. Its features are focused on web browsing as well as email. For instance, one does not have to sign into AOL in order to use it as a regular browser. In addition, non-AOL email accounts can be accessed through it. Primary buttons include "MAIL", "IM", and several shortcuts to various web pages. The first two require users to sign in, but the shortcuts to web pages can be used without authentication. AOL Desktop version 10.X was late marked as unsupported in favor of supporting the AOL Desktop 9.X versions.Version 9.8 was released, replacing the Internet Explorer components of the internet browser with CEFWEB,weblink Beta - Main, beta.aol.com, July 27, 2016, (Chromium Embedded Framework) to give users an improved web browsing experience closer to that of ChromeVersion 11 of AOL Desktop, currently in Beta, is a total rewrite but maintains a similar user interface to the previous 9.8.X series of releases.In 2017, a new paid version called AOL Desktop Gold was released, available for $4.99 per month after trial. It replaced the previous free version.WEB,weblink Free AOL Desktop is being discontinued,

Criticism

(File:NoMoreAolCDs in Aachen.JPG|thumb|200px|A collection of AOL CDs sent to a student dormitory in Germany, 2002)In its earlier incarnation as a "walled garden" community and service provider, AOL received criticism for its community policies, terms of service, and customer service. Prior to 2006, AOL was known for its direct mailing of CD-ROMs and 3½" floppy disks containing its software. The disks were distributed in large numbers; at one point, half of the CDs manufactured worldwide had AOL logos on them.WEB,weblink Comment How Much Did It Cost AOL To Send Us Those CDs In The 90s? "A Lot!," Says Steve Case, Tech Crunch, December 27, 2010, June 11, 2013, Siegler, M, The marketing tactic was criticized for its environmental cost, and AOL CDs were recognized as PC World{{'}}s most annoying tech product.NEWS, Dornin, Rusty, CD overload? Send them back to AOL,weblinkweblink" title="web.archive.org/web/20130224092739weblink">weblink February 24, 2013, CNN Tech, October 17, 2002, October 17, 2002, yes, WEB,weblink Your Top 10 Most Annoying Tech Products, April 16, 2007, June 26, 2009, PC World (magazine), PCWorld,

Community leaders

{{more citations needed section|date=December 2018}}Prior to mid-2005, AOL used online volunteers called Community Leaders, or CLs, to monitor chatrooms, message boards, and libraries. AOL's use of remote volunteers dated back to the establishment of its Quantum Link service in 1985. Most content maintenance was performed by partner and internal employees. Community leaders were recruited for some content design and maintenance, for which they used a proprietary language and interface called RAINMAN. Other community leaders hosted chat rooms and provided online help. During the time that AOL customers paid by the hour, chat room hosts were compensated in free online time for each hour they worked, though any banked hours became worthless once fixed-rate payment was introduced.Two former community leaders, Brian Williams of Dallas and Kelly Hallissey of New York filed a class action lawsuit against AOL, citing violations of U.S. labor laws in its use of community leaders. The lawsuit was filed in the United States Federal Courthouse, New York City on May 25, 1999, and was followed shortly by the dismissal of all community leaders under the age of 18 years, as well as a reorganization of the community leader program as a whole. The Department of Labor was also investigating AOL's alleged labor law violations, but came to no conclusion, closing their investigation in 2001.JOURNAL
, Postigo, Hector
, America Online volunteers
, International Journal of Cultural Studies
, 12
, 5
, 451–469
, 2009
, 10.1177/1367877909337858, AOL began drastically reducing the responsibilities and privileges of its volunteers in 2000. The program was eventually ended on June 8, 2005. Current Community Leaders at the time were offered 12 months of credit on their accounts in thanks for their service.
Within one decade of the class action lawsuit being filed, the class had grown to over 6,000 members, comprising the largest class action lawsuit ever filed against an internet based company. Currently it is the third largest class ever involved in any lawsuit on a federal level in the United States, affecting ultimately the employment eligibility of individuals in an online environment.In February 2010, a settlement was approved by the Courts in the class action suit. The settlement included a US$15 million payment. This payment was then divided into thirds, the first of which was attorney and legal fees. Five million was then divided among the included members of the class which consisted of more than 7,000 individual former Community Leaders. The final five million dollars was donated to charities hand picked by Hallissey and Williams, and then approved by the Courts for distribution. One such charity, the Remote Area Medical Foundation (www.ramusa.org), received payments in excess of US$1.2 million for the provision of medical services, supplies and medication for those in need within the more rural areas of the United States and beyond.Prior to the 1999 class action lawsuit, the community leaders were informed of a change in compensation for duties performed by AOL. Community leaders would be charged a reduced rate per month for their accounts, and would no longer be given unlimited access without invoice. During this live announcement via an online meeting of all community leaders in a virtual arena, Brian Williams of Dallas led many community leaders in a virtual "strike" or "sit-in" to protest the new charges the community leaders were now being asked to pay. This protest or strike is noted as the first of its kind for an online environment and was nicknamed for the row of the arena it was held in: Row 800. Following the protest, AOL terminated the online working relationship between itself and several of the Community Leaders involved. Quickly following the release of these community leaders, each was reinstated, with the exception of Williams, due to his role in the protest. During this time, Williams' role on AOL was that of Guide XNT (Guide Program), CB Naked (Crystal Ball forum), VnV Naked (iVillage's Vices and Virtues Forum) and JCommBrian (Jewish Community Online Forum).

Billing disputes

AOL has faced a number of lawsuits over claims that it has been slow to stop billing customers after their accounts have been canceled, either by the company or the user. In addition, AOL changed its method of calculating used minutes in response to a class action lawsuit. Previously, AOL would add 15 seconds to the time a user was connected to the service and round up to the next whole minute (thus, a person who used the service for 12 minutes and 46 seconds would be charged for 14 minutes). AOL claimed this was to account for sign on/sign off time, but because this practice was not made known to its customers, the plaintiffs won (some also pointed out that signing on and off did not always take 15 seconds, especially when connecting via another ISP). AOL disclosed its connection-time calculation methods to all of its customers and credited them with extra free hours. In addition, the AOL software would notify the user of exactly how long they were connected and how many minutes they were being charged.AOL was sued by the Ohio Attorney General in October 2003 for improper billing practices. The case was settled on June 8, 2005. AOL agreed to resolve any consumer complaints filed with the Ohio AG's office. In December 2006, AOL agreed to provide restitution to Florida consumers to settle the case filed against them by the Florida Attorney General.WEB,weblink AOL, January 22, 2008, Better Business Bureau,

Account cancellation

Many customers complained that AOL personnel ignored their demands to cancel service and stop billing. In response to approximately 300 consumer complaints, the New York Attorney General's office began an inquiry of AOL's customer service policies.{{citation needed|date=April 2012}} The investigation revealed that the company had an elaborate scheme for rewarding employees who purported to retain or "save" subscribers who had called to cancel their Internet service. In many instances, such retention was done against subscribers' wishes, or without their consent. Under the scheme, customer service personnel received bonuses worth tens of thousands of dollars if they could successfully dissuade or "save" half of the people who called to cancel service.{{citation needed|date=April 2012}} For several years, AOL had instituted minimum retention or "save" percentages, which consumer representatives were expected to meet. These bonuses, and the minimum "save" rates accompanying them, had the effect of employees not honoring cancellations, or otherwise making cancellation unduly difficult for consumers.On August 24, 2005, America Online agreed to pay $1.25 million to the state of New York and reformed its customer service procedures. Under the agreement, AOL would no longer require its customer service representatives to meet a minimum quota for customer retention in order to receive a bonus. However the agreement only covered people in the state of New York.WEB, The 25 Worst Tech Products of All Time,weblink Dan, Tynan, May 26, 2006, PCWorld, April 15, 2012, On June 13, 2006, Vincent Ferrari documented his account cancellation phone call in a blog post,WEB,weblink Cancelling AOL, insignificantthoughts.com, June 13, 2006, November 28, 2010,weblink" title="web.archive.org/web/20101231075933weblink">weblink December 31, 2010, no, stating he had switched to broadband years earlier. In the recorded phone call, the AOL representative refused to cancel the account unless the 30-year-old Ferrari explained why AOL hours were still being recorded on it. Ferrari insisted that AOL software was not even installed on the computer. When Ferrari demanded that the account be canceled regardless, the AOL representative asked to speak with Ferrari's father, for whom the account had been set up. The conversation was aired on CNBC. When CNBC reporters tried to have an account on AOL cancelled, they were hung up on immediately and it ultimately took more than 45 minutes to cancel the account.NEWS,weblink How hard can it be to cancel an AOL account?, Jane, Wells, CNBC, June 21, 2006, July 24, 2006,weblink" title="web.archive.org/web/20060722035736weblink">weblink July 22, 2006, no, On July 19, 2006, AOL's entire retention manual was released on the Internet.Popken, Ben. (July 19, 2006) America Online: AOL Retention Manual Uploaded in Full. Consumerist.com. Retrieved on July 8, 2011. On August 3, 2006, Time Warner announced that the company would be dissolving AOL's retention centers due to its profits hinging on $1 billion in cost cuts. The company estimated that it would lose more than six million subscribers over the following year.AOL: TimeWarner Dissolves AOL Retention Centers. Consumerist.com (August 3, 2006). Retrieved on July 8, 2011.

Direct marketing of disks

File:AOL promotional CDs in Canada.jpg|thumb|A few promotional CD-ROMCD-ROMPrior to 2006, AOL was infamous for the unsolicited mass direct mail of 3½" floppy disks and CD-ROMs containing their software. They were the most frequent user of this marketing tactic, and received criticism for the environmental cost of the campaign.NEWS,weblink Campaign: Send AOL CDs back, CNN, Rusty Dornin, October 18, 2002, According to PC World, in the 1990s "you couldn't open a magazine (PC World included) or your mailbox without an AOL disk falling out of it".The mass distribution of these disks was seen as wasteful by the public and led to protest groups. One such was No More AOL CDs, a web-based effort by two IT workersweblink" title="web.archive.org/web/20030423062842weblink">What to do with those AOL CDs, a March 2003 CBC News article to collect one million disks with the intent to return the disks to AOL. The website was started in August 2001, and an estimated 410,176 CDs were collected by August 2007 when the project was shut down.weblink" title="web.archive.org/web/20070820184342weblink">Internet Archive Wayback Machine 2007 Aug 20 archive of NoMoreAOLCDs.com main page. Web.archive.org (August 20, 2007). Retrieved on July 8, 2011.

Software

  • In 2000, AOL was served with an $8 billion lawsuit alleging that its AOL 5.0 software caused significant difficulties for users attempting to use third-party Internet service providers. The lawsuit sought damages of up to $1000 for each user that had downloaded the software cited at the time of the lawsuit. AOL later agreed to a settlement of $15 million, without admission of wrongdoing.Gardencitygroup.com (PDF). Retrieved on July 8, 2011. The AOL software then was given a feature called AOL Dialer, or AOL Connect on {{nowrap|Mac OS X}}. This feature allowed users to connect to the ISP without running the full interface. This allowed users to use only the applications they wish to use, especially if they do not favor the AOL Browser.
  • AOL 9.0 was once identified by Stopbadware as being under investigationStopbadware.org {{webarchive |url=https://web.archive.org/web/20070220101412weblink |date=February 20, 2007 }} for installing additional software without disclosure, and modifying browser preferences, toolbars, and icons. However, as of the release of AOL 9.0 VR (Vista Ready) on January 26, 2007, it was no longer considered badware due to changes AOL made in the software.StopBadware.org {{webarchive|url=https://web.archive.org/web/20120729205843weblink |date=July 29, 2012 }}. StopBadware.org (January 26, 2007). Retrieved on July 8, 2011.

Usenet newsgroups

When AOL gave clients access to Usenet in 1993, they hid at least one newsgroup in standard list view: alt.aol-sucks. AOL did list the newsgroup in the alternative description view, but changed the description to "Flames and complaints about America Online". With AOL clients swarming Usenet newsgroups, the old, existing user base started to develop a strong distaste for both AOL and its clients, referring to the new state of affairs as Eternal September."The Making of an Underclass: AOL" {{Webarchive|url=https://web.archive.org/web/20110505003755weblink |date=May 5, 2011 }} net.wars Chapter 3, Wendy M. Grossman, NYU Press, 1998.AOL discontinued access to Usenet on June 25, 2005.AOL Pulls Plug on Newsgroup Service. BetaNews. Retrieved on July 8, 2011. No official details were provided as to the cause of decommissioning Usenet access, except providing users the suggestion to access Usenet services from a third-party, Google Groups. AOL then provided community-based message boards in lieu of Usenet.

Terms of Service (TOS)

AOL has a detailed set of guidelines and expectations for users on their service, known as the Terms of Service (TOS, also known as Conditions of Service, or COS in the UK). It is separated into three different sections: Member Agreement, Community Guidelines and Privacy Policy.AOL Member Agreement {{webarchive |url=https://web.archive.org/web/20071102134253weblink |date=November 2, 2007 }}Conditions of Service – AOL Help {{webarchive|url=https://web.archive.org/web/20100501135751weblink |date=May 1, 2010 }} All three agreements are presented to users at time of registration and digital acceptance is achieved when they access the AOL service. During the period when volunteer chat room hosts and board monitors were used, chat room hosts were given a brief online training session and test on Terms of Service violations.There have been many complaints over rules that govern an AOL user's conduct. Some users disagree with the TOS, citing the guidelines are too strict to follow coupled with the fact the TOS may change without users being made aware. A considerable cause for this was likely due to alleged censorship of user-generated content during the earlier years of growth for AOL.Aolwatch.org. Aolwatch.org (July 25, 1996). Retrieved on July 8, 2011.Thetruthseeker.co.uk {{webarchive|url=https://web.archive.org/web/20100913005509weblink |date=September 13, 2010 }}, The Truth Seeker – Internet CensorshipCensorship on AOL Late 1998–1999. Fglaysher.com (March 9, 1999). Retrieved on July 8, 2011.EFF.org {{webarchive |url=https://web.archive.org/web/20100706082033weblink |date=July 6, 2010 }}

Certified email

In early 2005, AOL stated its intention to implement a certified email system called Goodmail, which will allow companies to send email to users with whom they have pre-existing business relationships, with a visual indication that the email is from a trusted source and without the risk that the email messages might be blocked or stripped by spam filters.This decision drew fire from MoveOn, which characterized the program as an "email tax", and the EFF, which characterized it as a shakedown of non-profits.NEWS,weblink AOL, Yahoo and Goodmail: Taxing Your Email for Fun and Profit, Cindy Cohn, Electronic Frontier Foundation, EFF, February 8, 2006, A website called Dearaol.comWEB,weblink Stop AOL's Email Tax, dearaol.com, November 28, 2010,weblink" title="web.archive.org/web/20070104175854weblink">weblink January 4, 2007, was launched, with an online petition and a blog that garnered hundreds of signatures from people and organizations expressing their opposition to AOL's use of Goodmail.Esther Dyson defended the move in an editorial in The New York Times, saying "I hope Goodmail succeeds, and that it has lots of competition. I also think it and its competitors will eventually transform into services that more directly serve the interests of mail recipients. Instead of the fees going to Goodmail and EON, they will also be shared with the individual recipients."NEWS,weblink You've Got Goodmail, Esther Dyson, Dyson, Esther, New York Times, March 17, 2006, July 24, 2006, Tim Lee of the Technology Liberation FrontTechliberation.com {{webarchive|url=https://web.archive.org/web/20080807164643weblink |date=August 7, 2008 }}. Techliberation.com. Retrieved on July 8, 2011. posted an article that questioned the EFF's adopting a confrontational posture when dealing with private companies. Lee's article cited a series of discussionsWEB,weblink Debate over DearAOL.com between Suresh Ramasubramanian and Danny O'Brien, politechbot.com, November 28, 2010, yes,weblink" title="web.archive.org/web/20060425214743weblink">weblink April 25, 2006, on Declan McCullagh's Politechbot mailing list on this subject between the EFF's Danny O'Brien and antispammer Suresh Ramasubramanian, who has also comparedWEB,weblink EFF and Its Use of Propaganda: Could Karl Rove do better? Probably, Suresh, Ramasubramanian, May 12, 2006, CircleID, November 28, 2010, the EFF's tactics in opposing Goodmail to tactics used by Republican political strategist Karl Rove. Spamassassin developer Justin Mason posted some criticism of the EFF's and Moveon's "going overboard" in their opposition to the scheme.The dearaol.com campaign lost momentum and disappeared, with the last post to the now defunct dearaol.com blog—"AOL starts the shakedown" being made on May 9, 2006.Comcast, who also used the service, announced on its website that Goodmail had ceased operations and as of February 4, 2011 they no longer used the service.Security.comcast.net {{webarchive |url=https://web.archive.org/web/20120319210144weblink |date=March 19, 2012 }}, February 4, 2011

Search data

On August 4, 2006, AOL released a compressed text file on one of its websites containing 20 million search keywords for over 650,000 users over a 3-month period between March 1, 2006 and May 31, intended for research purposes. AOL pulled the file from public access by August 7, but not before its wide distribution on the Internet by others. Derivative research, titled A Picture of SearchIR.iit.edu {{webarchive|url=https://www.webcitation.org/5I2Tms4Qk?url=http://www.ir.iit.edu/~abdur/publications/pos-infoscale.pdf |date=August 10, 2006 }}. (PDF) . Retrieved on July 8, 2011. was published by authors Pass, Chowdhury and Torgeson for The First International Conference on Scalable Information Systems.CS.hku.hk. CS.hku.hk. Retrieved on July 8, 2011.The data were used by websites such as AOLstalkerWEB,weblink AOLstalker homepage, September 28, 2018,weblink" title="web.archive.org/web/20170929095517weblink">weblink September 29, 2017, yes, mdy-all, for entertainment purposes, where users of AOLstalker are encouraged to judge AOL clients based on the humorousness of personal details revealed by search behavior.

User list exposure

In 2003, Jason Smathers, an AOL employee, was convicted of stealing America Online's 92 million screen names and selling them to a known spammer. Smathers pled guilty to conspiracy charges in 2005.WEB,weblink Ex-AOL worker who stole e-mail list sentenced, MSNBC, , August 17, 2005WEB,weblink Pair Nabbed in AOL Spam Scheme, TheSmokingGun.com, June 23, 2004, Smathers pled guilty to violations of the US CAN-SPAM Act of 2003.Ex-AOL employee pleads guilty in spam case CNN, February 4, 2005. Retrieved March 7, 2007. He was sentenced in August 2005 to 15 months in prison; the sentencing judge also recommended Smathers be forced to pay $84,000 in restitution, triple the $28,000 that he sold the addresses for.WEB,weblink Ex-AOL worker who stole e-mail list sentenced, Associated Press, August 17, 2005, August 8, 2016,

AOL's Computer Checkup "scareware"

On February 27, 2012 a class action lawsuit was filed against Support.com, Inc. and partner AOL, Inc. The lawsuit alleged Support.com and AOL's Computer Checkup "scareware" (which uses software developed by Support.com) misrepresented that their software programs would identify and resolve a host of technical problems with computers, offered to perform a free “scan,” which often found problems with users' computers. The companies then offered to sell software—for which AOL allegedly charged $4.99 a month and Support.com $29—to remedy those problems.NEWS,weblink AOL, Support.Com Settle Scareware Lawsuit For $8.5 Million, MediaPost, May 20, 2013, October 7, 2014, Davis, Wendy, Both AOL, Inc. and Support.com, Inc. settled on May 30, 2013 for $8.5 million. This included $25.00 to each valid class member and $100,000 each to Consumer Watchdog and the Electronic Frontier Foundation.WEB,weblink FINAL JUDGMENT ORDER. Signed by Magistrate Judge Jacqueline Scott Corley on 5/30/2013, Judge Jacqueline Scott Corley wrote: “Distributing a portion of the [funds] to Consumer Watchdog will meet the interests of the silent class members because the organization will use the funds to help protect consumers across the nation from being subject to the types of fraudulent and misleading conduct that is alleged here,” and “EFF’s mission includes a strong consumer protection component, especially in regards to online protection.”AOL continues to market Computer Checkup.WEB,weblink AOL Computer Checkup: Clean & Speed Up Your Slow PC - Try It Free, AOL Inc., 2014, October 7, 2014, It is not clear if this latest Computer Checkup continues to use scareware techniques.{{citation needed|date=October 2014}}

NSA Prism program

Following media reports about PRISM, NSA's massive electronic surveillance program, in June 2013, several technology companies were identified as participants, including AOL. According to leaks of said program, AOL joined the PRISM program in 2011.WEB, Greenwald, Glenn, MacAskill, Ewen, NSA Prism program taps in to user data of Apple, Google and others, June 7, 2013, The Guardian, Guardian News and Media Limited,weblink

Hosting of user profiles changed, then discontinued

At one time, most AOL users had an online "profile" hosted by the AOL Hometown service. When AOL Hometown was discontinued, users had to create a new profile on Bebo. This was an unsuccessful attempt to create a social network that would compete with Facebook. When the value of Bebo decreased to a tiny fraction of the $850 million AOL paid for it, users were forced to recreate their profiles yet again, on a new service called AOL Lifestream.AOL took the decision to shut down Lifestream on February 24, 2017, and gave users one month's notice to save off photos and videos that had been uploaded to Lifestream.WEB, AOL Lifestream Sunset Notification,weblink April 13, 2017, Following the shutdown, AOL no longer provides any option for hosting user profiles.During the Hometown/Bebo/Lifestream era, another user's profile could be displayed by clicking the "Buddy Info" button in the AOL Desktop software. After the shutdown of Lifestream, clicking "Buddy Info" does something that provides no information whatsoever about the selected buddy: it causes the AIM home page (www.aim.com) to be displayed.

See also

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References

{{Reflist|30em}}

External links

{{Commons category|AOL}}
  • {{Official website}}
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